On today’s episode of The New Warehouse Podcast featuring Jeff Jaeger, we tackle the subject of transparency in freight. Jeff, the co-founder of CargoShot, shares how his company is enhancing supply chain accountability through its innovative proof-of-condition solutions. Jeff shares his journey from moving heavy equipment worldwide for the Marine Corps to spearheading a startup that tackles the costly issues of freight claims and chargebacks. Dive into this insightful conversation to discover how CargoShot is revolutionizing the logistics industry by providing product condition transparency throughout the supply chain.
The High Cost of Freight Claims
Jeff outlines the significant pain point in the logistics industry: excessive freight claims and penalties. He recounts feeling helpless against fines and penalties assessed by big box retailers, “I didn’t think we were as bad as what we were getting penalized for, so I started taking photos, and I started sending them with the time and date stamp so they could clearly see the product.” Jeff saw significant relief from fines and penalties by proving they had done the work correctly. This issue propelled him to create a scalable solution that reduces erroneous charges by providing clear, irrefutable evidence of freight conditions upon shipment.
Ensuring Freight Claim Accountability
CargoShot addresses these challenges with its innovative mobile app, which allows users to capture and store real-time photographic evidence of freight conditions. Jeff explains the app’s functionality: “You can take that information to prove that you did your job right, or in the cases that if you didn’t, use it as a coaching/training session for your team, and speed up resolution time with the client.” By automating and simplifying the proof-of-condition process, CargoShot drastically reduces the likelihood of unwarranted penalties, fostering greater accountability and efficiency.
Optimizing Transparency in Freight Management
Looking forward, Jeff is excited about the potential for new technologies to mitigate freight claim issues further. He shares insights into upcoming features, “We’re working on technology using computer vision, machine learning, and artificial intelligence to be proactive.” These developments aim to preemptively identify potential issues before they result in fines, setting a new standard for proactive management in logistics. CargoShot aims to establish a seamless chain of custody from the initial warehouse receipt to the final delivery, involving every stakeholder along the way. The goal is to ensure that if an issue arises, accountability is accurately assigned, not merely defaulted.
Key Takeaways
- CargoShot drives unnecessary costs out of the supply chain by streamlining freight claims, damage, fines, and penalties.
- The mobile app is hardware-agnostic and offers scalable solutions across multiple locations.
- Enhanced data capturing leads to improved supply chain accountability and efficiency.
