Streamlining aftermarket support for North American customers

JLG Industries, Inc., an Oshkosh Corporation business and a global manufacturer of mobile elevating work platforms (MEWPs) and telehandlers has announced that customers can now source parts for AUSA wheeled dumpers, rough terrain forklifts and compact telehandlers, purpose-built for the residential, civil and road construction industry and the transportation and handling of industrial and agricultural materials, through the industry-leading JLG® Online Express eCommerce platform. 

Following the acquisition of AUSA in September 2024, JLG has completed a comprehensive system integration that will provide AUSA equipment owners with seamless access to a robust online parts ordering experience. “Access to parts is critical to maintaining uptime, and bringing AUSA parts into Online Express represents a significant improvement in service for our customers,” said Bob Nelson, vice president and general manager, JLG. “With this move, AUSA customers can take advantage of JLG’s expansive parts distribution network, streamlined parts ordering process, improved delivery times and local customer support in North America.”

Key Benefits of JLG’s Online Express for AUSA Customers:

• Convenient 24/7 Access – Order parts anytime, from anywhere, using a desktop or mobile device
• Access to the Industry’s Largest Inventory of OEM and Competitive parts – Comprehensive parts solutions including JLG Genuine Parts, MaxQuip™ and Reman Parts
• Fast and Easy Search – Find the right part quickly using serial numbers, part descriptions or interactive manuals
• Competitive Pricing with Next-Day Delivery Options in North America – Orders will be fulfilled through JLG’s Parts Distribution Center in Clinton, PA, for faster shipping 
• Comprehensive Order Management – Track shipments, manage invoices and create custom shopping lists for easy reordering. Convenient ordering for mixed fleet equipment

“This integration provides AUSA customers with a faster, more efficient way to find and order the parts they need, improving service and minimizing equipment downtime,” says Nelson.

AUSA parts orders are now processed exclusively through Online Express. Visit onlineexpress.jlg.com to explore the expanded parts ordering capabilities.