Vanderlande Industries has taken technical support to a new level by offering its customers EYE4U, real-time video-based technical support. EYE4U’s live images save time in diagnosing and correcting situations, thereby improving uptime and increasing material handling system availability. These images help to overcome possible language problems and communication misunderstandings, which can be the case with traditional voice-based support.
EYE4U is wearable video technology that is compact and easy to use. It utilizes a hands-free video camera and two-way communication, so customers can easily work through support questions or troubleshooting with live instruction from a helpdesk specialist. The head-worn camera unit is light and compact and the recorder allows up to 9 hours of excellent quality recording. EYE4U comes with a wireless remote control for quick, easy video and image capturing. All live video and image streaming is encrypted for secure communication and can only be accessed by authorized helpdesk specialists. These capabilities make EYE4U a valuable support tool that optimises communication, and as a result enables accurate diagnosis and fast, effective problem-solving.
EYE4U is an option within the Vanderlande Industries hotline & helpdesk support services and further extends the helpdesk capabilities to increase effectiveness, speed response and correct problems in the shortest possible time.
