Global Call Forwarding, an internationally-renowned telecommunications company, has just announced the launch of several new services including SMS and outbound calling that improves how customers can be reached by businesses and vice versa.
A vast majority of businesses aim to offer the most convenient methods of communication to reach their customers. Most customers are familiar with a variety of methods such as email and phone calls. However, many people prefer not to make and receive phone calls, so having an option like SMS forwarding to email enables greater communication and increases access to information. The SMS to Email feature allows virtual phone numbers to receive inbound SMS, and is available as an international service for a select number of countries, including Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Israel, Poland, Romania, Spain, Sweden, the UK, the US, and Vietnam.
The Outbound Calling feature, however, gives call centers and businesses the ability to make outbound international calls from their virtual numbers. It is especially beneficial for call centers, and it enables calls to be made with the exact number showing up on the receiver’s caller ID. The outbound caller ID can be set to any number registered on an account. This is of immense significance because, in terms of international outbound calling, the services offered by Global Call Forwarding are much more affordable than others in the market.
As stated by Thierry Genoyer, CEO of Global Call Forwarding, “The addition of these new services will enable customers to have greater accessibility to companies. Today’s businesses constantly strive to implement diverse methods of communication to remain in contact with potential customers and it is our mission to build these new cutting edge technologies.”
Features such as SMS Forwarding to Email and Outbound Calling enhance the overall image and success of a company, which can help drive sales and aid communications with customers more effectively. For companies with active sales departments dedicated to aggressively reaching their target markets, these features add excellent value to their services, along with creating additional communication channels between a company and its customers.
“At Global Call Forwarding, it is our aim to consistently enhance our offerings, and we are pleased to provide a wide array of telecom services to our customers. We understand that in today’s competitive market it is essential to offer value as much as quality.”
