Kristy Myrick, the former Senior Director of Guest Assistance and Customer Care at Hilton, has joined Point of Rental Software as the company’s new Global Director of Customer Care. She will oversee in-house support teams in the U.S., U.K., and Australia.

Myrick joined the Point of Rental team on Oct. 1 after nearly 24 years with Hilton, where she was responsible for all service teams supporting the Hilton Honors program. Having hit 5,000 customers before adding nearly 2,000 PartyCAD users earlier this year, Point of Rental knew it needed to scale its in-house customer support successfully.

“We’ve built our reputation on caring about our customers and their success,” said Point of Rental CEO Wayne Harris. “Kristy has made a career of managing a worldwide team, ensuring customers have great experiences. We look forward to seeing her work with our support staff to ensure all of our customers leave each interaction with a smile on their face.”

“Point of Rental appealed to me because it seemed like a fun group of people and a dynamic company,” said Myrick. “I’m looking forward to helping scale our customer service and connecting with our customers as we grow.”