Status Defines Better Parts Availability, Service, and Equipment Quality for Customers
ALT Sales Corp., a member of the ALL Family of Companies, has earned Elite Dealer status from National Crane by Manitowoc. It’s a prestigious designation, one that has been earned by just two dozen other dealers throughout all of North America. The honored status recognizes the hard work of ALT Sales Corp. and its entire staff, who prepared for over three years to create practices and efficiencies that demonstrably benefit customers through increased machine uptime.
The announcement was made at the International Construction and Utility Equipment Exposition (ICUEE) in October, where two new National Crane boom trucks were on display.
“The entire program is focused on customers,” said Josh Bacci, general manager, ALT Sales Corp. “The Elite Status designation is built on a foundation of equipping dealers to provide greater access to parts and the best service to maximize uptime.”
Criteria for Elite Dealer status are rigorous. Guidelines include having a greater number of parts in stock and ready to go so customers always have access to what they need, intense training on National machines for technicians so service remains responsive and top-notch, and a commitment to being current on equipment and computer updates recommended by National.
“The focused training is key. It helps technicians enhance their diagnostic and repair capabilities, which also increases the speed of repairs. Overall, it produces the highest-quality, most up-to-date fleet for customers,” said Bacci. “We were already a rock-solid dealership, and now we’re even better.”
ALT Sales customers can be confident that their critical uptime will be protected. Working with ALT Sales means readily available parts—and the right ones for the job, service technicians who have an innate understanding of the equipment and the ability to diagnose and correct issues quickly, and access to National Crane equipment with all up-to-the-minute updates performed and installed.
Elite Dealer status also assures a close relationship between ALT Sales and National, as both teams have regular contact to make sure they are in lockstep with one another. National representatives met with ALT Sales staff and visited their location, signing off on the proper tooling, people, and workspace. It’s a relationship that will be ongoing.
“Achieving Elite Dealer status isn’t a one-time thing,” said Bacci. “It’s a continuous commitment to excellence, one that will benefit our customers for years to come. We are so appreciative to be recognized by National Crane this way. And when I say, ‘we,’ I mean it. This new Elite status aptly describes the entire team here at ALT.”
