In a recent episode of The New Warehouse podcast, we had the opportunity to sit down with Aaron Rubin, the founder of ShipHero. ShipHero is a game-changing software platform that provides many services to shippers, brands, and 3PLs, including order management, inventory tracking, and warehouse management. With ShipHero, Aaron aims to simplify complex processes, help manage returns more efficiently, and ultimately create a better shipping experience for all parties involved. So whether you’re a brand owner, a logistics professional, or just interested in the fascinating world of warehousing, tune in to gain insights directly from an industry expert.

How ShipHero is Improving Supply Chain Efficiency

The e-commerce landscape is evolving rapidly, with it, consumers’ expectations. Gone are the days when customers were willing to wait extended periods for their packages to arrive. In this fast-paced world, supply chain efficiency has become a pivotal concern for businesses. As Aaron Rubin aptly puts it, “The landscape has shifted so dramatically that if you’re not leveraging technology at every step of the supply chain, you’re already behind.” ShipHero aims to be that technological leverage, offering solutions that bridge gaps in real-time tracking, order management, and even returns.

The Returns Conundrum: A Sustainable Solution by ShipHero

It’s not just about shipping products out; it’s also about managing the influx of returns sustainably. “Returns are not just a logistical problem; they’re an environmental concern too,” Rubin emphasizes. ShipHero goes beyond the traditional methods of handling returns. Their software intelligently determines the most appropriate action for each returned item: restocking, repairing, or recycling. This is good for business; it’s good for the planet.

Social Media: The New Frontier for ShipHero

The role of social media in influencing consumer behavior, especially regarding e-commerce. “TikTok isn’t just for dancing and memes; it’s turning into a significant sales channel,” says Rubin. ShipHero is well ahead of the curve, working on features integrating these new avenues directly into their platform. This flexibility allows warehouses to adapt rapidly to trending products, ensuring that the supply chain is as efficient and responsive as possible.

Key Takeaways

• Leveraging technology in supply chains is no longer optional; it’s essential for staying competitive in today’s fast-paced market.
• A sustainable approach to returns management is becoming increasingly vital for the environment and a brand’s longevity and reputation.
• The rise of social media platforms as sales channels is a trend to watch, necessitating adjustments in how businesses manage e-commerce and fulfillment.

EP 422: ShipHero is Ushering in a New Era of Efficiency for 3PLs