Parts
Managing customer expectations
Many of my readers have contacted me recently regarding the customer experience (CX) series that I featured in MHW earlier
August 20, 2021
Many of my readers have contacted me recently regarding the customer experience (CX) series that I featured in MHW earlier
Are your sales (finally) on the increase? It seems as though there’s a slight sales surge going on, but no
The June Gordon Report provided an introduction to the general characteristics of regional public-private partnerships focusing on economic and workforce
This is our annual review of the Banking, Rental, and Leasing markets. Where they are and where they are going.
Most people who work in a corporate environment are familiar with some type of personal style indicator — Meyers Briggs
Project partners KION Group, LeddarTech, Karlsruhe Institute of Technology (KIT), and the STARS Lab at the University of Toronto develop
Hope you noticed I used a plural for the word “Forks”. Did it on purpose because every company out there
The COVID-19 pandemic has triggered widespread doubts about the future. The U.S. job market is in chaos. At the end
Hiring a great salesperson is one thing. Keeping him or her on the team is another. Often the manager or
It always amazes me how as dealers, we all tend to organize ourselves the same way. I suppose I really
You’ve likely heard of Meatloaf – the American singer and actor known for his powerful, wide-ranging voice and theatrical performances. In
Your CEO announces its strategic planning season. Every department head is asked to develop and deliver their strategic plan and
All her life Debbie Fields wanted to be in the cookie business. She loved to bake ’em, and everyone who
Last month we were discussing the finer points of the Service CX (customer experience). As I pointed out in the
Every time I attend a Board Meeting or Management Meeting the participants always wind up asking “what is next on
We all could use a deep breath. Most teams and companies are still figuring out how to help support their
Job interviews are mostly nonsense. According to Ron Friedman, a psychologist and author of “The Best Placed to Work”, 80% of
It is already apparent that as COVID-19 restrictions ease, pent-up demand for many types of goods and services will be
Often what makes people buy are the little things. Little memorable things. Little memorable things repeated over time that builds
Back in the old days when OEMs, Dealers, Customers, and Banks sought to seek guidance in their crystal balls related