Customer satisfaction and how it relates to dealership market share!
Customer service (satisfaction) is an attitude that must be displayed by every employee within the dealership. It is not a
March 23, 2015
Customer service (satisfaction) is an attitude that must be displayed by every employee within the dealership. It is not a
I smell another paradigm shift…..or it just a continuous disruptive process impacting the equipment business that normally operates through a
Selling a piece of equipment should not be the only game in town for dealers and manufacturers. Over the years
I woke up this morning listening to CNBC and the hit Cat and other durable goods manufacturers were taking. All
For those who follow sports, you have likely seen, or read about, the accomplishments of Billy Bean in turning a
Q. In your seminar, you used the question “Anything else?” as one of your ‘really good sales questions.’ I see
The technological devices used in warehouses throughout today’s shipping and handling industries need to be two things – cutting-edge and
Name of Show: ProMat® 2015 Show Sponsor: MHI Show Dates: March 23-26, 2015 Show Location: McCormick Place South, Chicago, IL,
Returns due to retailer error
The industry that moves products where they need to go is moving itself – toward more automation. Automation will be
It is still a little crazy out there, but also the time to get past the craziness and produce a
I am often struck by the hopelessness of hiring managers who lament the lack of great salespeople, while filling their
Every sales organization, and every sales process, begins with identifying a group of suspects. Suspects are people and organizations you
It has been 120 years since the Fred H. Knapp Company got its start in what was then a new
Truly professional sales people would never consider entering the market place without a thorough knowledge and understanding of their competition.
Q. Help! I’m so frustrated. I just attended a “sales training” program that never addressed the real issues that I
In a recent conversation with leaders of MHEDA and MHI, Howard Bernstein startled everyone by stating: “I do not want
Scholarships from the industry students intend to enter are a boost financially, professionally and emotionally. Investment in students who will
2015 has the potential to be a big year for both manufacturing and warehousing and thus a big year for