Episode 477: 3PL insights with Bulu CEO, Paul Jarrett
In this episode, we dive into a conversation that reshapes how we think about logistics and 3PL selection. We’re talking with Paul Jarrett, CEO of Bulu. They’re not just a logistics company; they’re revolutionizers of the “tricky ship” model. From a unique start to leading logistics innovation, Bulu’s story is nothing short of inspiring. Paul’s passion for helping brands succeed and improving logistics is evident as he offers honest advice for 3PL selection. The Origin Story of Bulu Bulu started with a problem. A big one. “What we do now is actually the very first problem that we encountered about 12 years ago,” says Paul. This journey from a fledgling subscription box to a logistics titan is a masterclass in evolution. He adds, “Not having external third parties… impacting decision-making was the thing, where after ten years, we really saw a path to have a great long-term business that solves hard problems for people just like us”. Training with big brands taught them “the hardest sort of logistics” and funded their Ph.D. in logistics. Their story? It’s about growth. It’s about learning. Enter the “Tricky Ship” “Imagine if we worked with brands of any size and could offer them unlimited sales channels,” Paul muses. This idea birthed the tricky ship model. It’s not just about sending packages. It’s about breaking free from old chains. It’s about setting brands up for unimaginable growth. As Paul shares, this strategy is paying off: “We’ve landed like 30 additional clients in the past 60 to 90 days.” With a passion for leveling the playing field for small brands, Paul finds there’s nothing better than “Truly helping people with a good product compete in the market.” Removing the Complexity Paul insists on simplicity: “There’s a lot of things out there where software people neer experience a warehouse floor, and it just doesn’t work that way. You can’t give somebody something complicated.” Their tech? It’s as easy as your favorite app. “It’s gotta be no more complicated than whatever the most popular social media app is.” This approach makes their system approachable. It’s for everyone, from warehouse staff to top executives. Gazing Into the Future with Bulu Paul sees a future rich with AI and automation. “I think a lot of the traditional issues that have happened in logistics are going to be solved through AI.” Yet, he believes in the power of the human touch. “At the end of the day, somebody or something has to pick something up and get it where it’s gotta go.” He envisions a workspace where technology elevates human effort. “People walk into a warehouse, they put on glasses, and they can just follow what the screen says.” It’s about making the future accessible today. The New Warehouse Podcast Episode 477: 3PL Insights with Bulu CEO, Paul Jarrett
Episode 476: Fabric’s bold approach to micro fulfillment solutions
This episode of The New Warehouse Podcast transports us into the heart of Brooklyn, New York, to a site that’s reshaping the optics of fulfillment. Here, in an unassuming building, lies Fabric’s fully automated micro-fulfillment center. Our guest this week is Jonathan Morav, the VP of Sales at Fabric. This episode covers a topic near and dear to our hearts, micro-fulfillment, and the role of technology that continues to advance the fulfillment industry. Tune in to learn how these small, non-traditional spaces leverage unique robotic fulfillment solutions to pack a mighty punch. What Exactly is Micro Fulfillment? There are varying definitions and misunderstandings about exactly what Micro-fulfillment is. According to Jonathan, “For us, the story of micro fulfillment was always how do you deploy a system in a very dense urban area in order to unlock on-demand same-day deliveries.” His definition is rooted in the company’s Fabric’s origin of “pulling the operating point closer to the end customer,” ensuring swift, efficient, and economically viable deliveries. This approach is revolutionary, especially in dense urban settings where traditional fulfillment methods falter. Jonathan explains, “You typically would not support such an operating point, so we built a solution from the ground up that allowed for the maximum flexibility,” emphasizing their unique capability to harness irregular spaces for high throughput. A Closer Look at Micro Fulfillment Solutions Fabric’s technological marvel doesn’t just stop with flexibility; it’s about maximizing every square inch of real estate. Their system, designed for high throughput per footprint, enables operations to “do a meaningful amount of volume out of these types of facilities.” This efficiency is vital, especially when real estate is premium in urban areas. Jonathan offers three key considerations for the successful deployment of fulfillment in dense areas: Topology “You can’t be very fixed in how you think about your topology. You can’t have a rigid structure with no modularity to it because there’s no way you can scale across many facilities because there are only so many facilities that can match the profile of something that a fixed architecture, would allow.” Expensive Real Estate “You need to utilize every square foot and maximize the amount of output you can gain from that facility.” For instance, cube-based solutions take advantage of vertical height, which allows for a maximum amount of density, throughput, and output. Flexibility “If you don’t have the flexibility in the architecture to be able to design a viable operation around the automation, the automation is going to yield very little, and you’re going to be disappointed.” Applying the right automation tool for the job requires a deep understanding of what that solution can delivery for the problem you are trying to solve. Reducing Bottlenecks in the Fulfillment Process Jonathan introduces the concept of “graceful degradation,” which enables the continuity of the operation should something fail. “The idea is to deliver a solution with extremely high uptime, but even when there is an event, you can continue your operations in a relatively efficient and productive manner.” Fabric is able to pull this off by decoupling the lift robot and the ground robot so that if one stops, the others can simply work around it and avoid a complete stoppage of work. “It’s all about continuity of operations. It’s paramount to any business remaining viable.” According to Jonathan, an unintended byproduct of decoupling the two machines was the ability to drive down the cost of manufacturing. The ground robot is simple, cheap, and reliable, while the lift is a more complex machine. This drives down the overall cost of both units, “whereas, if you just combine the two, it becomes a much more complex machine with significantly more incremental costs associated with it.” Key Takeaways on Micro Fulfillment Solutions Fabric’s fulfillment technology is a game-changer for dense urban logistics. “If robots don’t unlock an efficient flow and a holistic end-to-end view of the operations, they will not do what they need to do. You must ensure you have the tools, software, and logic outside of the automation that unlocks an efficient end-to-end flow.” Labor continues challenging the material handling industry and solutions like Fabric fill jobs that would otherwise go unfilled. The New Warehouse Podcast Episode 476: Fabric’s Bold Approach to Micro Fulfillment Solutions
Episode 475: The Pivotal Role of Barcodes in Supply Chain Management with GS1
Barcodes are often underrated and underappreciated, but they play a pivotal role in product safety, efficiency, and movement within the global supply chain. In this episode of The New Warehouse Podcast, Reid Jackson, Vice President of Business Development at GS1 US, gives us the rundown on UPC barcodes and their role as passports for products in the supply chain. GS1 is renowned for setting the global standard in the supply chain, famously known for introducing the UPC barcode, an innovation that revolutionized retail and beyond. This episode delves into the foundational role of GS1 in standardization, its evolution alongside technology, and the future of supply chains. GS1 and the UPC Barcode The inception of GS1 is a story of necessity and innovation. Reid Jackson recounts, “We need the brands to have some type of identifier on them to speed up the checkout and to increase the accuracy.” This need led to creating the UPC barcode, marking a pivotal moment in retail and manufacturing. The initiative stemmed from the grocery industry’s demand for efficiency and accuracy at the checkout. GS1’s role extended beyond the barcode, emphasizing its technology-agnostic approach to solving industry-wide challenges. Leveraging Barcodes in Supply Chain Management The application of UPC codes and GS1 standards illustrates the vast impact on industries, exemplified by Reid’s Subway story. “Subway… would take product lettuce, tomato, meat, spreads, everything… take it into their inventory from tons of different suppliers, but they would inventory it all the same. When it came in, it was lettuce.” If there were ever a recall, they would have to return everything. “Now they’ve moved to GS1 standards,” Reid adds, allowing them to only send back impacted products in the case of a recall. This anecdote underscores the efficiency and safety GS1’s standards introduce to supply chain management, highlighting how specific product tracking can mitigate extensive product recall, ensure consumer safety, and reduce waste. Advancing Technology with GS1 Standards GS1’s engagement with emerging technologies signifies its continuous evolution. “We’re heavily involved with MIT and the Auburn RFID lab and constantly looking at these technologies and how they’re being implemented and used,” Reid shares. This forward-looking approach ensures GS1 standards remain relevant amidst advancements in warehousing, material handling, robotics, and beyond. GS1’s collaboration with technology institutions and industries fosters innovation while maintaining the utility and integrity of supply chain standards. Key Takeaways on Barcodes in Supply Chain Management GS1 pioneered the UPC barcode, significantly enhancing retail and supply chain efficiency. Applying GS1 standards exemplifies the profound impact on product safety and recall management. GS1’s proactive involvement with technology and research institutions ensures its standards evolve with emerging supply chain innovations. The New Warehouse Podcast Episode 475: The Pivotal Role of Barcodes in Supply Chain Management with GS1
Episode 474: AI for warehousing with Powerhouse AI
In today’s episode of The New Warehouse Podcast, we are talking AI for Warehousing with Henrik Bergsager, Head of Strategic Partnerships at Powerhouse AI. Powerhouse AI is a vision AI technology company focusing on the warehouse and supply chain industries. This discussion delves into the problems Powerhouse AI addresses, its practical applications, and the significant benefits it offers to the industry. This episode is packed with insights into the transformative power of vision AI technology in the warehousing and supply chain sectors. Revolutionizing Inventory Management with AI The use cases and benefits of AI for warehousing continue to grow. Powerhouse AI’s approach to AI technology makes it more accessible to warehouses of all sizes. As Henrik explains, “Our goal is to make vision AI technology more accessible to all the players in the space, both big and small.” By transforming visual data into actionable insights, Powerhouse AI significantly reduces the manual effort required for tasks like cycle counting. Bergsager shares a vivid example: “You simply scan the location and you take a picture of the pallet and it tells you, okay, this many boxes on this pallet,” illustrating the simplicity and efficiency of their solution. How AI for Warehousing Enhances Accuracy and Efficiency Powerhouse AI’s technology streamlines processes and achieves remarkable accuracy levels that surpass traditional manual counts. Henrik notes, “Once it’s up and running, it’s highly accurate… we are hitting those benchmarks, which is exciting because it kind of goes beyond what would be normal human error.” This accuracy is pivotal in warehouses where precision is crucial and manual cycle counts are prone to error and other inefficiencies. Smart Label Scanning and WMS Integration Expanding beyond inventory counts, Powerhouse AI’s smart label scanning feature revolutionizes how inbound and outbound operations handle data. Bergsager explains, “Instead of you kind of reading and figuring out what’s written on a label, your system does that for you.” This capability streamlines data capture and facilitates seamless integration with existing Warehouse Management Systems (WMS), enhancing data quality and operational efficiency. Warehouses do not need the cleanest data for implementation, as Powerhouse AI fills in the gaps. Powerhouse AI provides a way to clean up your data on several criteria, including SKU number, pallet, supplier, and vendor. Henrik adds, “Over time, you will get a pretty good data set. You don’t need a baseline in order to do that, you will just contribute to what’s already in your WMS, and gradually by using the application, you will get better and better data.” Key Takeaways on AI for Warehousing Powerhouse AI democratizes access to vision AI technology, enabling companies of all sizes to enhance their operational efficiency. The platform significantly reduces manual effort in inventory management through innovative use of visual data, boasting higher accuracy rates than traditional methods. Smart label scanning and seamless WMS integration further extend the platform’s capabilities, making it a versatile tool for improving supply chain operations. The New Warehouse Podcast Episode 474: Building the Case for AI for Warehousing With Powerhouse AI
Episode 473: Warehouse Staffing: A deep dive with Traba’s Read Egger
In this episode of The New Warehouse, Kevin is joined by Read Egger, the Head of Growth Operations and Go-To-Market at Traba. This innovative company is tackling the persistent challenges of staffing in the warehousing sector by merging technological solutions with thorough vetting processes, ensuring the delivery of not just any staff, but the right staff. Traba’s approach addresses critical staffing issues, leveraging technology to enhance the efficiency and effectiveness of warehouse operations. The conversation with Read provides valuable insights into how Traba is setting new standards in staffing solutions. Transforming Warehouse Staffing Through Technology Read explains, Traba is not your typical staffing agency. It’s a tech-enabled labor marketplace focusing on the light industrial sector, aiming to match the right workers with the right jobs. “We are a tech-enabled labor marketplace that specifically focuses on serving light industrial clients and light industrial workers,” Read explains. This approach not only streamlines the staffing process but ensures a higher quality of temporary labor by closely matching worker skills with client needs. “Our foundation is rooted in building products that help workers and businesses achieve their highest level of productivity when using temporary labor with a level of operational support not seen in staffing in general.” The Vetting Process: Ensuring Quality and Fit One of the cornerstones of Traba’s success is its rigorous vetting process. “You have to go through a background check…federal, county, global watch list, sex offender check all those things just to enter our labor supply,” Beyond background checks, Traba conducts interviews and on-job evaluations to verify worker skills and fit, setting a high bar for staffing quality in the industry. In cases where specialized skills or experience are necessary, like driving a stand-up forklift, the vetting process is critical. “It’s all those factors of vetting and clearly communicated expectations that flow into having a good end result for the worker and the business.” Future Directions: Data-Driven Workforce Solutions Looking ahead, Traba is set on becoming a vital component in the broader supply chain by leveraging data for labor management systems and demand planning. “And then from there, becoming more of an integral component of the greater supply chain,” Read shares, highlighting the ambition to integrate Traba’s solutions into larger operational frameworks, thus optimizing labor efficiency and productivity at a grander scale. Key Takeaways Traba is leveraging technology to solve traditional staffing issues in the warehousing sector. Their rigorous vetting process ensures that only qualified and suitable workers match client needs. Traba is looking towards the future by using data-driven solutions to enhance labor efficiency and supply chain operations further. The New Warehouse Podcast Episdoe 473: Warehouse Staffing: A Deep Dive with Traba’s Read Egger
Episode 472: Nearshoring Insights from NowPorts’ Mauricio de la Cerda
This episode centers on the burgeoning trend of nearshoring. Mauricio de la Cerda, the Head of Growth at NowPorts, joins The New Warehouse Podcast to share insights into the role Latin America and Mexico will play in reshaping the supply chain. NowPorts operates as a digital freight forwarder, likened to the Flexport of Latin America. With a foundation built on innovation and rapid growth, they’ve carved a niche in the logistics and supply chain industry within just five years. Be sure to tune in. Navigating the Nearshoring Wave Mauricio highlights, “We have seen a definite increase in trend not only in the nearshoring part between Mexico and the U.S. but also within Latin America.” A blend of cost savings, improved labor quality, and the strategic geographical positioning of manufacturing hubs drive this shift. “I see this(nearshoring) as a long-term trend. Labor has increased in specialization…we are seeing more opportunities for U.S. companies to have cheaper labor with better quality than what they were used to in the past.” The Impact of Nearshoring on Supply Chain Dynamics Exploring the effects of nearshoring on supply chain logistics, Mauricio points out, “Ocean trade has gone up in terms of pricing… So that would be actually another factor for having nearshoring as an advantage.” When executed effectively, the nearshoring strategy translates to cost reductions in labor and shipping and enhancements in supply chain agility and resilience. Mauricio believes the strategic advantages of setting up manufacturing close to the U.S.-Mexico border include streamlining transport and reducing cross-border transit challenges. This approach promises significant savings and efficiency gains, reshaping the traditional supply chain models. Challenges and Opportunities Ahead for Nearshoring While the benefits of nearshoring are manifold, challenges persist, notably in sustaining the growth momentum. Mauricio admits, “There are some challenges that need to be addressed… especially with the incoming Mexican government.” With factories built so close to the U.S. border, companies look at this shift to nearshoring as a way to reduce the variability and possible disruptions that can occur in supply chains that span greater distances. Mauricio adds, “There’s an opportunity to improve just-in-time supply chains while saving on transportation costs.” Key Takeaways Nearshoring is reshaping supply chains by bringing manufacturing closer to end markets, driven by NowPorts’ pioneering efforts. The trend extends beyond cost savings, enhancing supply chain agility, labor quality, and regional trade integration. Challenges such as infrastructure development and efficient border management must be addressed to sustain nearshoring’s benefits. The New Warehouse Podcast Episode 472: Nearshoring Insights from NowPorts’ Mauricio de la Cerda
Episode 471: A deep dive into AI in warehousing with Standard Insights’ Jerry Abiog
This episode of The New Warehouse Podcast features Jerry Abiog, CEO of Standard Insights, discussing the pivotal role of AI in warehousing. Standard Insights was a pioneer in leveraging AI before its mainstream adoption and offers innovative solutions to common industry challenges. This discussion, grounded in Jerry’s rich background and the evolution of AI in business, illuminates the path forward for warehouses seeking efficiency and growth in an increasingly digital landscape. The Genesis of Standard Insights Jerry traces the foundation of Standard Insights to his experiences in the AI and machine learning sectors. This experience eventually led to the conception of an AI-driven marketing platform to enhance customer retention. “This was in 2018-2019…I flew from Atlanta to the retail show out in Denver, Colorado, and came back with two beta clients,” Jerry recalls, emphasizing the novelty of AI at the time. The firm has since evolved, leveraging AI to give businesses a competitive edge by predicting customer behavior and optimizing inventory management. He shares, “Our first partners came from the fulfillment space because they knew they were dealing with lots of customers and data.” AI’s Role in Addressing Industry Challenges AI’s integration into warehousing operations marks a pivotal shift in tackling perennial issues such as labor shortages and inventory management. “We help businesses leverage that first-party data…leverage sales data and product data to make predictions,” Jerry explains, highlighting the potential of AI to transform vast data sets into actionable insights. By predicting customer profitability and purchase likelihood, AI enables more precise inventory forecasting and customer targeting, which is crucial for enhancing top-line and bottom-line growth. The Future of AI in Warehousing Looking ahead, Jerry envisions increased adoption of AI in warehousing, driven by the imperative to overcome operational inefficiencies and stay competitive. “I think with more education…they’re gonna get buy-in,” he speculates, pointing to the gradual but inevitable shift toward digital solutions. This transition, however, requires warehouses and 3PLs to navigate the learning curve associated with new technologies, underscoring the importance of choosing the right AI partner to mitigate business pains and harness the full potential of their data. Key Takeaways on AI in Warehousing AI can revolutionize warehousing by turning data into predictive insights for customer behavior and inventory needs. Standard Insights’ approach demonstrates the tangible benefits of AI in improving decision-making and operational efficiency. The future of warehousing hinges on adopting AI and other digital technologies to address critical challenges and enhance competitiveness. The New Warehouse Podcast Episode 471: A Deep Dive into AI in Warehousing with Standard Insights’ Jerry Abiog
Episode 470: Perpetual Power in warehousing with CaPow
This episode of The New Warehouse Podcast features Dr. Mor Peretz, CEO of CaPow. CaPow, short for capacitive power, is transforming charging and power delivery technologies for the warehouse industry. CaPow aims to solve operational efficiency problems within warehouses, focusing on the energy issues that hinder productivity. Dr. Peretz shares insights into the inception of CaPow, its core technology, and how it promises to redefine energy solutions for automated systems and vehicles in warehousing. Understanding Perpetual Power: A Game-Changer for Warehousing Perpetual power, as Dr. Peretz explains, is the ability to provide power to vehicles, robots, and machines while they are in motion, contrasting the traditional stationary charging methods. This innovative approach allows for the downsizing or eliminating onboard batteries, paving the way for more efficient and sustainable operations. “So in the tagline perpetual power, what we’re trying to convey is the fact that we’re supporting power for vehicles, robots, machines while they’re on the ground…able to support the delivery of power or energy while in motion,” Dr. Peretz notes, highlighting the flexibility and efficiency it brings to warehouse operations. Why Perpetual Power Matters in Warehousing The introduction of perpetual power significantly impacts the warehousing industry by minimizing downtime associated with charging, thus enhancing operational efficiency. Dr. Peretz elaborates on the substantial time savings and operational improvements, stating, “Now what we’re after is finding the best way to have the robots work 100 percent of the fleet would work 100 percent of the time without compromise…taking the energy issue out of the equation.” The Impact of Perpetual Power on Warehouse Efficiency The adoption of perpetual power technology by CaPow leads to a noticeable reduction in the fleet size required for operations due to decreased downtime. Dr. Peretz shares insights from over 100 discovery talks with customers, revealing a potential efficiency increase of 20-35%, depending on various factors such as cluster size and work-to-charge ratios. “We can quantify the benefit of CaPow anywhere from 20 percent to 35 percent… in some cases even more,” he asserts, emphasizing the direct correlation between CaPow’s technology and improved operational metrics. Sustainability and Environmental Benefits of Perpetual Power CaPow’s technology not only boosts efficiency but also offers significant environmental benefits by reducing reliance on lithium-ion batteries, known for their sustainability challenges. Dr. Peretz discusses a research project estimating a reduction of 55.0 megatons of CO2 equivalent by 2027 due to CaPow’s interventions. “We end up that in 2027 we would save 55.0 megatons of CO2 equivalent…by 2050 we will be way beyond one gigaton,” he explains, underscoring CaPow’s commitment to environmental sustainability. Key Takeaways CaPow’s perpetual power technology enables continuous energy delivery to warehouse robots and vehicles, eliminating the need for stationary charging. Adopting this technology can lead to significant operational efficiency improvements, with potential savings of 20-35% in fleet operational costs. Beyond operational benefits, CaPow’s solution contributes to environmental sustainability by reducing the dependency on lithium-ion batteries and minimizing CO2 emissions. The New Warehouse Podcast Episode 470: Perpetual Power in Warehousing With CaPow
Episode 469: Insights on warehouse software solutions from Embassy Data Logistics’ CEO Lee Rector
In this episode of The New Warehouse Podcast, Lee Rector, CEO of Embassy Data Logistics, joins Kevin for an informative episode about warehouse software solutions. With a rich background in warehousing and supply chain technology, Rector shares his journey from founding his company to addressing the challenges of data utilization in warehouses. This episode dives into the innovative solutions offered by Embassy Data Logistics, the common hurdles in the industry, and valuable industry insights drawn from Rector’s book, “Warehousing 101.” Empowering Warehouses with Data-Driven Solutions Embassy Data Logistics stands out in the warehouse space by offering low-cost, easily implementable technology that transcends industry boundaries. Rector’s goal with Emassy was to build a technology that could be implemented anywhere that isn’t bound to a specific industry. Rector highlights how his company uses accumulated data and lookup tables for various touchpoints within a warehouse to create efficient operations. This approach allows for a quick analysis of simple data like orders and SKU characteristics, answering the universal question of operational averages. “It’s generalized to the point where…it can run in essentially any country on the planet,” Rector explains, underscoring the global applicability of their solutions. Addressing Industry Challenges with Innovative Technology The industry faces numerous challenges, notably in labor management and data analysis. Rector’s ambition was to create a solution that didn’t require extensive services or integrations, making it accessible to a broader market. He explains how Embassy Data Logistics’ products can improve labor efficiency and provide operational benchmarks without costly implementations. “We didn’t wanna have a solution that required engineering labor…which eliminates 98% of those customers on the market that need this,” Rector states, emphasizing the need for accessible and practical solutions. Harnessing Industry Insights for Future Success Drawing on his extensive experience and the lessons compiled in his book, “Warehousing 101,” Rector discusses the importance of understanding the science of warehousing. He stresses the gap in education for warehouse management and the necessity of bridging the language divide between executives and operations. His book is a comprehensive guide to warehouse operations, offering foundational knowledge crucial for the next generation of warehouse managers. “The book is designed to be that entry-level understanding…it’s really the entry-level to the science,” Rector comments, highlighting the educational aspect of his work. Key Takeaways on Warehouse Software Solutions Empowering Warehousing Operations: Embassy Data Logistics leverages extensive data analysis to offer universally applicable, cost-effective solutions. Innovative Solutions to Industry Challenges: The company addresses the gap in accessible technology for labor management and operational efficiency, avoiding the need for expensive and complex integrations. Educating the Next Generation: Through his book “Warehousing 101,” Rector provides invaluable insights into the foundational aspects of warehousing, advocating for a data-driven approach to management and operations. The New Warehouse Podcast Episode 469: Insights on Warehouse Software Solutions from Embassy Data Logistics’ CEO Lee Rector
Episode 468: Sustainable retail returns with Brian Adams of Retail Reworks
It’s an away game for The New Warehouse Podcast as Kevin visits the headquarters of Retail Reworks in Houston, Texas. He engaged in a thought-provoking conversation on sustainable retail returns with co-founder Brian Adams. With an average retail return rate of over 16%, this $800 billion-plus industry needs sustainable retail returns practices. Retail Reworks focuses on innovating in returns, re-commerce, and remanufacturing. Be sure to tune in to learn all about the evolving challenges and solutions in managing returns, alongside providing a wealth of industry insights. The Evolving Landscape of Retail Returns The market for retail returns has undergone significant shifts, primarily driven by changes in consumer behavior and economic pressures. Adams notes,“I think forever, you know, returns are something that a 3PL had to do if they wanted to gain the business… And as return rates get higher and manufacturing costs get lower, returns became an impediment on people’s profitability.” However, the traditional model of handling returns has become unsustainable. He adds, “Returns are a very big piece in people’s businesses, not just a small line item on a P&L statement.” As consumer expectations have moved towards more lenient return policies, the economic burden on retailers has intensified. Adams highlights a pivotal moment in February 2023, marking a major correction in the valuation market, signifying the start of a new era in how returns are perceived and managed within the industry. Pioneering a Sustainable Retail Returns Solution Retail Reworks’ approach to addressing the return dilemma is not about selling a service but partnering for sustainable solutions. Adams emphasizes the importance of “making the circles smaller” to enhance the efficiency and sustainability of the returns process. By leveraging a network of locations and innovative software, Retail Reworks developed a system that allows for boxless, fraud-less returns, immediate refund initiation, and instant item availability for resale. This model not only cuts down logistical costs but also significantly reduces the environmental footprint of returns. Towards a Circular Economy As Adams discussed, the future of returns is undeniably circular. With a growing emphasis on sustainability and efficient resource utilization, the retail industry is gradually shifting towards models prioritizing circularity.“It’s all about speed… the faster you can recapture the revenue on the return, the lower that the cost of the inventory you’re going to have,” emphasizes Adams. Retail Reworks’ efforts to remanufacture and repurpose returned items into new products are a testament to the potential of sustainable retail returns. Key Takeaways The landscape of retail returns is changing, necessitating innovative and sustainable management practices. Retail Reworks champions a solution that addresses the logistical and economic challenges of returns and promotes environmental sustainability. The future of sustainable retail returns lies in adopting circular economy principles, emphasizing the repurposing and efficient utilization of resources. The New Warehouse Podcast EP 468: Sustainable Retail Returns with Brian Adams of Retail Reworks
Episode 467: Driving warehouse efficiency with autonomous forklift products from VisonNav
In this episode of The New Warehouse Podcast, we delve into the transformative power of automation in warehousing and logistics with Ahmad Stokes, Senior Sales Manager at VisionNav Robotics. VisionNav is leading the charge in autonomous warehousing solutions, breaking new ground with its “infrastructure-free” approach to automation. Ahmad delves into VisionNav’s cutting-edge technologies and their comprehensive suite of autonomous forklift products, including a glimpse into VisionNav’s new trailer loading and unloading solution they are featuring at Modex 2024. VisionNav’s Unique Approach to Automation VisionNav Robotics stands out in the warehouse automation landscape with its “infrastructure-free” approach, leveraging advanced technologies to address the unique demands of modern logistics. Ahmad shares, “We are infrastructure-free, but what separates us…is our ability to perceive not only standard pallets but unique payloads.” This capability is powered by a blend of 3D, LIDAR, ultrasonic, photoelectric, and image-sensing technologies, enabling VisionNav’s vehicles to handle various tasks with precision and adaptability. Optimizing Space with Autonomous Forklift Products The logistical landscape faces constant challenges, from space optimization to improving operational efficiency. VisionNav Robotics addresses these issues by providing solutions that allow warehouses to maximize their space utilization—a crucial advantage as warehouse rent prices soar. By automating complex tasks, such as handling diverse payloads and navigating intricate spaces, VisionNav’s autonomous forklift products offer a solution that enhances productivity while reducing the need for extensive manual labor. Solving Modern Warehousing Challenges with Autonomous Forklift Products Looking ahead, VisionNav Robotics is not just content with the status quo but is actively pushing the boundaries of what’s possible in warehouse automation. Ahmad shares, “Our solution is capable of handling full, closed pallets, a unique feature distinguishing it from other products.” This will be on full display in booth C4075 at Modex 2024. This innovation represents a significant leap forward, showcasing VisionNav’s commitment to developing autonomous forklift products that set the stage for a more efficient, agile, and futuristic supply chain ecosystem. Key Takeaways Emerging technologies in warehouse automation can now handle a wide variety of payloads with precision, drastically enhancing operational flexibility and efficiency. As warehouse operational costs rise, innovative solutions are crucial for maximizing space utilization and streamlining processes, addressing the pressing need for cost-effective logistics operations. The industry continues introducing groundbreaking solutions for challenges like trailer loading and unloading, indicating a shift towards more agile, future-ready warehousing strategies. The New Warehouse Podcast EP 467: Driving Warehouse Efficiency with Autonomous Forklift Products from VisonNav
Episode 466: Outerspace empowers brands with personalized 3PL services
In this captivating episode of the New Warehouse podcast, we discuss personalized 3PL services with Kate Terry, Chief Commercial Officer at Outerspace. Outerspace is a full-service 3PL specializing in high-touch brands and customer experiences. Outerspace, born from the founders’ frustration with existing 3PL services, has swiftly transitioned into a multi-channel, national powerhouse, prioritizing the brand’s perspective in every operation. Join us as Kate shares invaluable insights into creating memorable shopping experiences that foster business growth. From Brand Owners to Logistics Pioneers As brand owners themselves, Outerspace’s inception story is a testament to turning frustrations into opportunities. After working with a few 3PLs, the founders brought fulfillment in-house. They did it so well other brands came to them and asked them to take over their fulfillment. Kate adds that they decided to make a go of Outerspace with the premise: “We would like to run the operation the way we would want to be treated if we were the brand.” Outerspace’s ability to execute personalization at an unmatched speed exemplifies its commitment to understanding and serving brand needs. The Art of Personalized 3PL Services Kate covers the level of detail it takes and why it’s not easy for 3PLs to make personalization a strong suit. “There’s a great deal of specialized knowledge. You have to be able to do that well and have an eye for detail.” By offering services like custom handwritten notes and tissue wrapping and advanced personalization techniques such as embroidery, laser engraving, and UV printing, Outerspace elevates the customer experience. This level of personalized 3PL services helps brands stand out, drives loyalty, and underscores a unique approach to logistics and differentiation. A Partnership for Growth Outerspace differentiates itself by viewing its relationship with brands as not a mere transaction but a collaborative partnership aimed at mutual growth. Kate emphasizes this philosophy: “Anything we can do to make their business grow, we will grow.” This mindset of investing in the client’s success ensures Outerspace delivers on core services while contributing to the brand’s expansion. Outerspace’s commitment to acting as an extension of the brand’s team exemplifies a forward-thinking approach that redefines the role of a 3PL provider in today’s competitive market. Key Takeaways Embracing transparency within logistics can dramatically enhance operational efficiency and build trust across the supply chain. Offering personalized 3PL services transforms customer interactions into unique experiences, setting a brand apart. Adopting a partnership-oriented logistics approach fosters innovation and propels mutual growth. The New Warehouse Podcast EP 466: Outerspace Empowers Brands with Personalized 3PL Services
Episode 465: Global E-Commerce Experts on taking your brand international
Get ready to dive into the intricacies of international e-commerce expansion with guest Riki Hooker, General Manager at Global E-commerce Experts. Global E-commerce Experts specializes in facilitating e-commerce through their portfolio of strategically placed 3PL warehouses. Offering insights on how brands can navigate and succeed in global markets, Hooker shares valuable strategies for brands looking to expand from the European market to the United States and vice versa. The Intricacies of Taking Your Brand International Navigating the journey of taking your brand international, particularly for e-commerce sellers, involves a blend of strategic planning and understanding the complexities of new markets. Hooker highlights the multifaceted approach required for American sellers, who are accustomed to platforms like Amazon, Walmart, and Shopify, to enter the European market successfully. From assessing the feasibility of your product’s success to navigating the complexities of compliance and logistics, each step is crucial for a smooth transition. Here’s a brief overview of the key steps involved: Feasibility Check – Assessing the product’s market potential, considering Europe’s vast e-commerce consumer base. Compliance Phase – Adhering to stringent European standards, including product labeling, ingredient regulations, and tax compliance. Logistics and Shipping – Overcoming the challenges of shipping to Europe for the first time and the importance of prior international selling experience. Omnichannel Presence – Adapting your online presence beyond Amazon, targeting regional platforms, and optimizing product listings for the European audience. Product Selection Strategy – Starting with a core product range to gradually build a presence as they adapt to the market. Hooker outlines the comprehensive services provided by Global E-commerce Experts, including compliance, logistics, and omnichannel growth. He emphasizes the importance of understanding market-specific regulations and consumer behaviors. “We handle the whole thing end-to-end…making them ready to sell in those markets,” explains Hooker, highlighting the necessity of a tailored approach for each new market. Navigating New Markets with Global E-commerce Experts Hooker reveals that European consumers, much like their American counterparts, demand swift delivery services, expecting prime next-day arrivals facilitated by Amazon’s extensive European distribution. The landscape in Europe offers a similar urgency, with platforms like Shopify achieving deliveries across the continent in just two to three days. This comparison underscores a universal e-commerce truth: speed reigns supreme in consumer expectations regardless of geography. For businesses venturing into new territories, navigating these expectations alongside stringent compliance requirements becomes a pivotal challenge. Hooker’s insights into the European e-commerce ecosystem, from the necessity of dual inventory for UK and EU markets to the strategic use of various shipping methods, highlight the complex yet rewarding journey of international expansion. As companies adapt to these global demands, the agility to balance swift delivery with operational compliance emerges as a key driver of e-commerce success. Key Takeaways: Global expansion requires a deep understanding of market-specific regulations and consumer preferences. Global e-commerce is pivotal in helping brands expand internationally by offering a platform to reach new markets with relative ease and efficiency. Strategic compliance and logistics planning are essential for entering new markets. The New Warehouse Podcast EP 465: Global E-Commerce Experts on Taking Your Brand International
EnerSys® to premier latest NexSys® charger innovations at MODEX 2024
EnerSys® will premier its latest NexSys® charging innovations at MODEX 2024 – the NexSys® AIR wireless charger and the NexSys®+ Outdoor charger. Engineered for a wide range of Automated Guided Vehicles (AGVs), the new NexSys® AIR wireless charger offers a space-saving design to provide integration flexibility while eliminating mechanical charging connections and related maintenance. It also provides advanced safety features that help protect workers and equipment – giving facility operators and AGV Original Equipment Manufacturers (OEMs) an integrated, safe charging solution to optimize both efficiency and equipment autonomy. Designed to withstand the elements, the new NexSys®+ Outdoor charger provides the advanced performance and features of the NexSys®+ charger, protected by an IP54 rated enclosure for protection against dust, water, and seasonal temperatures. The NexSys®+ Outdoor charger is ideal for use at farms, airports, building material yards, rental facilities, ports, cargo terminals and other working environments exposed to the weather. Both the NexSys® AIR wireless charger and NexSys®+ Outdoor charger are compatible with all EnerSys® battery technologies, including traditional flooded lead-acid, Thin Plate Pure Lead (TPPL) and lithium-ion (Li-ion). “As material handling applications continue to migrate towards automation and electrification, EnerSys is committed to offering customers advanced charging systems, like the NexSys®AIR wireless charger and the NexSys®+ Outdoor charger to complement our proven battery technologies – including our advanced NexSys® line of maintenance-free batteries,” said Harold Vanasse, Senior Director of Marketing, Motive Power Global at EnerSys. “Our goal is to ensure fleet managers and OEMs have the broadest possible selection of motive power technologies to support their operations – including those that are automated or outdoors.” These next-generation chargers will be showcased at MODEX 2024 in EnerSys booth B8032 from March 11-14, 2024, at the Georgia World Congress Center in Atlanta, GA. Both chargers will also be displayed in EnerSys trade show stands at Intermodal (booth M010) in Sao Paulo, Brazil from March 5-7, 2024, and LogiMat (booth 10B09) in Stuttgart, Germany from March 19-21, 2024.
Episode 464: Making the most of returns with Patturn’s Innovative Approach to Re-Commerce
In this episode of The New Warehouse Podcast, Dennis Hoang, COO and Co-Founder of Patturn, delves into the innovative world of returns and re-commerce. Patturn is pioneering a shift in how companies manage this challenge, making the process simpler and more efficient. Dennis shares insights into Patturn’s origins, sparked by a personal connection to the challenges faced by small businesses and how these challenges inspired the creation of a comprehensive solution that is Patturn. The Returns Dilemma: Consumer Ease vs. Supply Chain Efficiency Hoang underscores the unique complexities within returns management, driven by its item-specific demands and the substantial variability in returned items. He reveals a critical market void for an all-encompassing solution that adeptly merges technological capabilities with the essential human elements of the returns process. Hoang notes, “On average, 30% of what people buy is being returned…but every retailer makes it easy because they want to keep their customers.” While beneficial for customer retention, this consumer-friendly policy introduces significant operational challenges for retailers. Identifying the need for a solution and an aim to simplify and streamline returns led to the creation of Patturn. The Patturn Return Process Dennis Hoang details Patturn’s comprehensive approach to managing retail returns, emphasizing efficiency and resale optimization. Here’s how Patturn transforms the process: Bulk Inventory Management: Retailers send returns inventory to Patturn by pallet or truckload. Inspection and Tracking: Items go through inspection and receive a unique license plate for tracking purposes. Resale Across Marketplaces: Patturn handles the resale of items across various marketplaces and channels, including their own platforms. Storage and Forward Logistics: Beyond processing and reselling, Patturn manages the storage and forward logistics, streamlining the journey. Hoang highlights the “resale magic” that Patturn leverages, transforming returns into resalable inventory, aka “re-commerce,” thus recapturing value and minimizing waste. Mastering Inventory Management Hoang discusses the importance of aligning inventory with consumer demand, a seemingly straightforward strategy that necessitates a deep understanding of market trends, such as the seasonal popularity of certain products. This approach is fundamental to avoiding stockpiles of unsellable items and ensuring that inventory remains relevant and desirable to consumers. Beyond mere alignment with seasonal trends, Hoang delves into the critical role of analytics and the liquidation of stagnant inventory. From Hoang’s perspective, he believes the rate of returns is likely to increase, even with potential deterrents like return fees. Key Takeaways Patturn is filling a significant gap in the market with its end-to-end returns management solution. The complexity of returns management lies in the item-specific nature of the process, requiring both technological and manual oversight. 30% of products are returned and require effective re-commerce strategies to transform potential losses into opportunities. The New Warehouse Podcast EP 464: Making the Most of Returns with Patturn’s Innovative Approach to Re-Commerce
Episode 463: Insights into the heart of fulfillment with Jeff Kaiden from Capacity
In this episode of The New Warehouse Podcast, we had the privilege of visiting Capacity’s headquarters in North Brunswick, New Jersey, where we were warmly welcomed by Jeff Kaiden, Capacity’s founder and CEO. Capacity, known for its omnichannel fulfillment services, has grown remarkably under Jeff’s leadership, servicing an array of significant brands with a keen focus on e-commerce and B2B fulfillment. The episode delves into Jeff’s fascinating journey in the fulfillment industry, the inception of Capacity, and the innovative technologies that have propelled the company to the forefront of warehousing and logistics. A Deep Dive into Capacity’s Innovative Edge The company’s investment in a bespoke, engineering-based approach and in-house IT solutions has enabled it to stay agile and responsive to customer needs. Jeff shares, “We have our own software development team… constantly adding value.” he adds, “To be in control of your own IT destiny is super important.” This strategy highlights Capacity’s commitment to leveraging technology for operational efficiency and agility. With a robust team of in-house developers, Capacity can swiftly adapt to the ever-evolving needs of its clients, ensuring that solutions are nimble and cost-effective. The team of approximately 20 developers is constantly “adding value” through process improvements and custom integrations, demonstrating a proactive stance in leveraging technology to enhance operational efficiencies. The Human Element in Fulfillment Capacity’s technological evolution is not merely about adopting new tools; it’s a holistic strategy encompassing data analysis, engineering excellence, and a profound understanding of the human element. “The most important people in this company are the ones who are doing the work,” Jeff Kaiden remarked, emphasizing the value of human capital in the logistics sector. By maintaining a close-knit environment and fostering a sense of community, Capacity ensures high levels of employee satisfaction and operational excellence. Moreover, Jeff’s anticipation of scalability challenges, particularly highlighted by the fluctuations between regular operation days and peak times like Black Friday, underlines the significance of scalable technology. “Our people are the key to all this,” Jeff asserts, acknowledging that while technology provides the framework, the human element within Capacity propels its success. This blend of cutting-edge technology and human ingenuity ensures that Capacity remains at the forefront of the fulfillment industry, ready to handle any volume surge with grace and efficiency. Mastering Data for Inventory Excellence Kaiden emphasizes the essential role of data management in precisely navigating the complexities of inventory and SKU management. Data First: It is essential to have detailed product data (dimensions, weight, hazard status) for efficient logistics. Inventory Readiness: Ensure ample stock before retail expansion to avoid fulfillment failures. Navigate Retail Complexities: Prepare for retailer-specific requirements and potential deductions. Balance Inventory: Avoid overstock and stockouts through careful planning and SKU management. SKU Strategy: Manage SKU proliferation to keep operations and inventory manageable. These insights offer a concise roadmap for brands to effectively manage their inventory and SKU portfolio, emphasizing the critical role of data management, preparation for retail expansion, and the strategic balance needed in inventory planning. Key Takeaways: Jeff believes automated put walls on the hardware side, along with AI and planning on the software side, provide the most bang for the buck in warehouse technology. The company places a high value on its workforce, fostering a culture of respect and teamwork to drive operational efficiency. Despite the rapid evolution of the e-commerce landscape, Capacity has adapted by focusing on customer service, scalable technology, and efficient inventory management. The New Warehouse Podcast EP 463: Insights into the Heart of Fulfillment with Jeff Kaiden from Capacity
Episode 462: Harbor Lockers simplifies pickups and returns for logistics
In this episode of The New Warehouse podcast, we’re joined by Van Tucker, VP of Technology Partnerships at Harbor Lockers. Part of Luxer One, Harbor Lockers is at the forefront of logistics innovation, offering versatile drop-off and pick-up locker solutions that enhance the delivery and return process for consumers and businesses alike. We delve into the mechanisms behind Harbor Lockers, the technology that powers them, their cost-saving benefits, and the problems they aim to solve within the supply chain. Innovative Solutions with Harbor Lockers With over 10,000 locker locations across the U.S., Harbor Lockers caters to many uses beyond parcel pickup and returns, including micro-warehousing. Van Tucker shares, “We’re seeing a lot of other novel use cases as we’ve been deploying more of these public locker locations around the United States in the last year.” The Technology Behind the Convenience The open technology platform allows for easy integration with retailers and carriers. “You can literally just hit our API and you can see all of our locker locations instantly,” explains Tucker. This seamless integration is a cornerstone of their user-friendly approach, offering a native experience without additional investments in infrastructure. Cost Savings and Logistical Efficiencies Harbor Lockers significantly reduces the cost of returns and facilitates collaborative cost-saving strategies. Tucker highlights the economic and operational benefits: “We work with multiple brands to facilitate cost savings when they combine services.” This approach saves costs and enhances efficiency within the logistics network. Key Takeaways from Harbor Lockers Expanding the utility of locker systems in logistics offers innovative solutions beyond traditional parcel pickup and returns. The technology platform enables seamless integration for carriers and retailers, enhancing the customer experience. Lockers offer a cost-effective solution for logistics challenges, promoting efficiency and savings through collaborative partnerships. The New Warehouse Podcast Episode 462: Harbor Lockers Simplifies Pickups and Returns for Logistics
Episode 461: HeroWear exosuits enhance warehouse safety and productivity
Welcome to the latest episode of The New Warehouse Podcast, where we sit down with Mark Harris, the visionary CEO and Co-founder of HeroWear. This episode takes us on a deep dive into HeroWear’s groundbreaking exosuit technology, designed to empower workers by minimizing injury risks and amplifying productivity. We explore the inception of HeroWear, the transformative impact of their suits in the logistics industry, and a revealing study that underscores the significant benefits of adopting this technology. Innovating Exosuits for Worker Well-being Mark shares the compelling origin story of HeroWear, rooted in the everyday experience of co-founder Carl’s struggle with back pain from carrying his young children. Carl wondered, “How is this 20-pound person destroying my back?” sparking a quest into the biomechanics of back pain and the genesis of HeroWear’s exo suits. This personal inquiry led to the development of a low-profile, lightweight suit designed to offload back strain and reduce injury risk. He discusses how HeroWear’s technology can mitigate the risk of musculoskeletal injuries, a common concern in physically demanding jobs. The narrative extends beyond invention, delving into HeroWear’s dedication to enhancing workers’ lives on and off the job through innovative wearables. A Groundbreaking Study on Exosuit Productivity In a recent productivity study, HeroWear’s exo suits boosted productivity by 8% and reduced the effort required for tasks by 39%. Mark adds, “This study validates our technology’s impact on reducing injury risk and highlights its role in driving productivity.” He emphasizes the dual benefits of their suits: safeguarding workers’ health and bolstering operational efficiency, making a solid case for integrating exo technology in the workplace. Exosuits are Where Safety Meets Productivity As HeroWear gears up for an expansive future, Mark Harris outlines their strategic steps toward normalizing exo-suit technology in the workplace. “We’re building out our infrastructure and expanding into more facilities, which includes enhancing our manufacturing capacity and moving to a larger space for pick, pack, and fulfillment,” Harris shares. HeroWear is also diving deeper into productivity studies through partnerships that share data to validate the long-term benefits of their technology. “It’s about proving over time the dual benefits of safety and productivity gains,” Harris explains, emphasizing the importance of tangible evidence to support their mission. Looking to the future, Harris draws an analogy with the evolution of power tools, predicting a similar trajectory for exosuits. Just as power tools transitioned from a niche B2B technology to a ubiquitous household item, HeroWear envisions a world where exo suits are a standard tool for physical tasks, reducing strain and enhancing efficiency. Key Takeaways HeroWear’s exo suits are at the forefront of enhancing worker safety and productivity. Recent studies confirm the significant positive impact of exo technology in the workplace. HeroWear is shaping a future where technology and human well-being coalesce to redefine labor. The New Warehouse Podcast EP 461: HeroWear Exosuits Enhance Warehouse Safety and Productivity
Episode 460: Meet Squid, a most unique end-to-end warehouse automation solution from BionicHive
When is it good for things to be crawling around your warehouse? You’ll find out on this episode of The New Warehouse Podcast featuring Gili Ovadia, VP of Business Development at BionicHive. Gili discusses their innovative robotic solution, Squid, which uniquely navigates warehouses in three dimensions. Established in 2016, BionicHive aims to provide a flexible automation solution to warehouses, enhancing efficiency and adaptability. This episode delves into Squid’s origin, design, and potential, highlighting recent achievements, including investments and pilot programs with industry giants. Origin and Design of Squid Gili Ovadia explains Squid’s development, which is rooted in a blend of defense industry expertise and innovative technology. “The original idea came from… the defense industry,” Ovadia shares, describing Squid’s capability to move vertically and horizontally across warehouse racks, offering unparalleled flexibility. This multidisciplinary approach resulted in a robot that enhances operational efficiency without needing warehouse modifications. Flexibility and Efficiency in Automation Discussing Squid’s advantages, Ovadia emphasizes its flexibility and utility in various warehouse tasks, from replenishment to returns. “We’ve combined [elevation and horizontal movement]… it’s the flexibility,” he notes. Squid’s design allows for dynamic adaptation to warehouse demands, showcasing its potential to streamline operations across different sectors. Future Directions and Impact Ovadia outlines BionicHive’s ambitions to scale their technology, focus on commercial deployments, and enhance the product. “We want to… deploy three commercial deployments throughout 2024,” he states, highlighting the importance of adapting to customer needs and integrating seamlessly with existing warehouse management systems. This forward-looking perspective underlines BionicHive’s commitment to revolutionizing warehouse automation. Key Takeaways BionicHive’s Squid offers a novel approach to warehouse automation, capable of navigating in three dimensions. Flexibility and adaptability are core to Squid’s design, enabling it to work with existing infrastructure and meet various warehouse operational needs. BionicHive is poised for significant growth, focusing on commercial deployments and continuous innovation. The New Warehouse Podcast Episode 460: Meet Squid, a most unique end-to-end warehouse automation solution from BionicHive
Episode 459: Managing Rapid 3PL growth and insights into the 3PL landscape with Renewal Logistics
In this episode of The New Warehouse Podcast features Courtney Folk, CEO and Co-Founder of Renewal Logistics. We delve into Courtney’s intriguing journey in the logistics industry and the unique challenges and innovations of Renewal Logistics. Courtney brings a wealth of experience and insights into the evolving landscape of third-party logistics (3PL) and offers a fascinating perspective on the industry’s future. The Adventurous Beginnings of Renewal Logistics Courtney details the transition from a dry-cleaning business to a significant player in logistics thanks to their successful handling of a challenging project involving 300,000 mold-contaminated jeans. They completed this task two days early, demonstrating impressive scaling capabilities and operational efficiency. This achievement earned them a reputation for excellence in the logistics industry and led to a substantial increase in business volume and a deeper partnership with a major global brand. Renewal Logistics’ growth continued through word-of-mouth, establishing a dedicated facility adjacent to their client’s site. Managing Rapid 3PL Growth at Renewal Logistics Courtney discusses the rapid growth of Renewal Logistics and the challenges of managing sudden business expansion. She attributes their success to the synergistic partnership with her husband, Brian, and shares some key points she learned along the way: Leveraging Personal Strengths – Combining Courtney’s business acumen and Brian’s math and process planning expertise. Strategic Delegation – Utilizing relationships and delegating to experts for efficient operations scaling. Adaptability in Crisis – Embracing business challenges with a resilient mindset developed through personal experiences. Focus on Teamwork – Recognizing the importance of collaborative efforts in achieving rapid growth and overcoming obstacles. Their mindset and skill in cultivating connections and entrusting tasks to specialists empowered them to expand operations and conquer intricate logistical obstacles effectively. Navigating the Evolving 3PL Landscape and Embracing Automation Courtney discusses the complexities and future of the 3PL industry, emphasizing the challenges and opportunities it presents. She highlights the importance of identifying a specific customer profile, particularly in the apparel sector with high return rates. Courtney points out the critical role of managing property inflation and labor costs in this evolving landscape. She also touches on the strategic use of automation, mentioning Renewal Logistics’ approach to integrating software for process planning rather than extensive on-floor automation, tailoring their services to each client’s unique needs. This approach allows for a more integrated solution, combining returns, outbound fulfillment, and other services under one roof. Key Takeaways Targeted Customer Focus: Courtney emphasizes identifying a specific customer niche in the 3PL industry, particularly those requiring specialized services like high-return rate management in apparel. Navigating Economic Challenges: She highlights the impact of inflation on property and labor costs, stressing how these factors critically affect the 3PL business strategy. Balanced Automation Approach: Courtney discusses Renewal Logistics’ strategic use of software for process planning, allowing them to manage diverse client needs efficiently without over-reliance on physical automation. The New Warehouse Podcast EP 459: Managing Rapid 3PL Growth and Insights into the 3PL Landscape with Renewal Logistics