Episode 458: Elevating E-Commerce Operations – An insightful journey with Linnworks
Welcome to Episode 458 of The New Warehouse Podcast, featuring an in-depth discussion with Brendan Feeney, Director of Sales for North America at Linnworks. Linnworks serves as an orchestration layer, enabling brands to connect with multiple sales channels, including websites, marketplaces, and retailers. Linnworks specializes in synchronizing inventory levels, managing orders, and assisting with forecasting. Dive into a world of e-commerce operations, where Linnworks’ innovative approaches are revolutionizing brand and shipper experiences across various platforms, including social commerce. Get ready for an enlightening session exploring the intricacies of today’s e-commerce landscape and find out how to enter for a chance to fund your Super Bow parth with SkuBowl. The Evolution and Impact of Linnworks Brendan describes Linnworks as more than just a software solution; it’s an essential tool for e-commerce businesses navigating the complexities of online sales. “Linnworks really becomes the central nervous system of a company’s e-commerce operations,” he explains. The platform offers a seamless integration of inventory and order management across multiple channels, ensuring that businesses can keep up with the fast-paced, ever-changing demands of the online retail world. Essentially, they manage the backend activities from the point of purchase to fulfillment, incorporating elements of IMS (Inventory Management System), OMS (Order Management System), and WMS (Warehouse Management System), along with capabilities in product listing and management. Brendan emphasizes the importance of having a system that manages these processes and provides valuable insights into sales trends and consumer behavior. SkuBowl: A Revolutionary Marketing Approach The SkuBowl is an innovative marketing initiative by Linnworks to engage the e-commerce community. Brendan elaborates on this unique concept, “It’s a way for us to connect with our customers and the wider e-commerce community in a fun, interactive way.” Participants engage with industry-related videos, earn badges, and enter raffles. It’s a unique way for the e-commerce community to engage in a light-hearted, interactive experience while gaining valuable insights. Mastering Warehouse Fulfillment and Inventory Challenges Discussing the complexities of warehouse management and inventory control, Brendan highlights Linnworks’ role in streamlining these critical aspects of e-commerce. He points out, “Effective inventory management is crucial. You need to know what you have, where it is, and how quickly it needs to move.” Linnworks helps businesses overcome these challenges by providing tools for efficient multichannel fulfillment, ensuring that orders are processed and shipped promptly. This aspect of Linnworks proves indispensable for businesses looking to maintain high customer satisfaction and operational efficiency in an increasingly competitive online marketplace. Key Takeaways from Linnworks Central Nervous System for E-commerce Operations: Orchestration and execution systems are integral tools for e-commerce, effectively managing backend activities and serving as a central hub for inventory, order, and warehouse management systems. SkuBowl – Engaging Marketing Strategy: The SkuBowl initiative highlights Linnworks’ innovative approach to marketing and education, blending fun and interactive ways to connect with the e-commerce community. Efficiency in Fulfillment and Inventory Management: Streamlining warehouse management and inventory control is crucial for maintaining high customer satisfaction and operational efficiency in the competitive online marketplace. The New Warehouse Podcast EP 458: Skubowl with Linnworks
Episode 456: A deep dive into Technology, Flexibility, and Warehouse resilience
In this week’s episode of The New Warehouse Podcast, Justin Griffith, CTO at StayLinked, and David Krebs, EVP of Enterprise Mobility and AIDC at VDC Research Group, reveal groundbreaking insights from their latest research, “Making Supply Chain Resilience Work: Keeping Up with Ever-Demanding Warehouse Operations.” Discover the complexities and future trends of supply chain operations, warehouse resilience, and technology adoption; an essential listen for those navigating the dynamic warehousing and supply chain management landscape. Redefining Warehouse Resilience with a Shift Towards Agile Infrastructure and Technological Adaptability As David highlights, the notion of supply chain resilience has gained prominence, particularly in the wake of logistical challenges. Companies realize that while they couldn’t have entirely prevented these issues, better preparedness through modernized infrastructure could have mitigated their impact. This realization spurred an accelerated investment in updating underlying infrastructures. There’s a clear correlation between the modernity of a company’s infrastructure and its ability to adopt new technologies effectively. Comparing firms with quasi-modern systems to those lagging in technology versions shows a stark difference in their capacity to integrate new technologies and realize their value faster. The logistics sector, which traditionally held the mindset that if it’s not broke, don’t fix it, is now confronting the reality of outdated legacy Warehouse Management Systems (WMS), highlighting the need for modernization. Justin echoes these sentiments, underscoring the importance of investment in technologies not just for the sake of advancement but for building warehouse resilience and a responsive supply chain. Moreover, the focus has shifted from selecting the perfect technology to creating a system that allows flexibility and choice. It’s about preparing for any necessary technology, whether Automated Mobile Robots (AMRs) or others, as and when needed. The key lies not in committing to one specific technology but in establishing a foundation that supports a mix of different technologies, ensuring adaptability and resilience in ever-changing market conditions. Warehouse Workforce Dynamics: The Synergy of Human Labor and Advanced Technology Labor optimization in warehousing is no longer a one-dimensional pursuit of speed. It has evolved into a multifaceted approach that values the human workforce, emphasizes ergonomic and intuitive technological solutions, and seeks to harmonize both benefits for a more efficient, effective, and resilient supply chain operation. Justin details how the pandemic highlighted the criticality of the human workforce in warehouse operations. Despite advancements in technology like beacons, sensors, Automated Mobile Robots (AMRs), and drones, the absence of human labor could halt operations entirely. This period prompted a reevaluation of existing workflows and a shift from considering full automation to integrating technology that complements the human workforce. David believes frontline workers have been somewhat underserved in technological advancements, often dealing with outdated mobile solutions. He advocates for technology that is as unobtrusive as possible, emphasizing the need for ergonomics, safety, and simplicity in design. These considerations are vital in a labor-intensive environment where worker well-being is paramount. Griffith notes that the focus has shifted from replacing labor with technology to integrating both in a synergistic manner. This integration allows for more inclusive labor practices, such as remote piloting and collaborative robotics, expanding the potential workforce and enhancing operational efficiency. The narrative has evolved from technology as a replacement to technology as a facilitator, working in concert with human labor to achieve better results. Key Takeaways Labor Optimization and Worker Experience: There is a growing emphasis on improving labor optimization and the worker experience. This includes adopting technologies that streamline workflows and reduce warehouse workers’ physical and cognitive load. Adoption of Locationing Systems: There is a growing adoption of locationing systems in warehouse operations to enhance operational visibility. Importance of Warehouse Management Systems (WMS): The study emphasizes the correlation between the age and investment in WMS and a company’s ability to adopt new technologies successfully. Up-to-date systems facilitate better integration and utilization of new technologies. The New Warehouse Podcast EP 456: A Deep Dive into Technology, Flexibility, and Warehouse Resilience (Part 1) https://youtu.be/JZoqC53Nakc?feature=shared
Episode 455: NetLogistik connects the dots for more efficient supply chain operations
In this episode of The New Warehouse Podcast, Jagan Reddy, the Managing Partner at NetLogistik US, joins the episode to discuss how NetLogistik is tackling the industry’s current challenges. NetLogistik specializes in creating innovative solutions for Warehouse Management Systems (WMS). Tune in as Kevin and Jagan discuss NetLogistik’s recent Innovation Day and nearshoring, providing valuable insights into the evolving landscape of supply chain technologies and what the future holds in this dynamic field. Innovation Day: A Forum for Future Supply Chain Trends Reddy highlighted the company’s commitment to fostering a neutral and objective platform for discussing the future of supply chain management. Unlike typical events run by software companies, NetLogistik’s Innovation Day aims to provide a broad perspective on industry trends and necessary investments. The event focused on three key areas: Understanding near-term supply chain trends Innovating at the intersection of traditional software boundaries Exploring automation advancements Reddy elaborates on the changing landscape, noting the overlap of systems like WMS, TMS, and OMS and the increasing need for cohesive solutions. “There’s a lot of need for innovation so that the supply chain can function like a single organism,” he says, underlining the significance of companies like NetLogistik in connecting these dots for more efficient operations. A significant takeaway from the event was the shift towards mobile automation in warehouses, such as mobile robots for picking and other tasks, offering more flexible and scalable solutions than traditional fixed infrastructure. Reddy also touched on the growing trend of process automation through software bots, transforming routine tasks and streamlining transportation processes. He concludes, “We’re seeing a lot of interest in process automation and mobile goods-to-person systems.” Leveraging Data Insights for Smarter Warehouse Management The emerging trend now focuses on enhancing WMS features with additional layers of intelligence. Reddy emphasizes the importance of utilizing the data within a WMS to extract actionable insights. He states, “It’s about how you take the data within a WMS and draw insights from it, then layer it with intelligence so that WMS can sense and adapt to changes in operations.” This layer of intelligence in WMS enables the system to recommend changes in configurations or processes, adapting to day-to-day variations or long-term shifts within warehouse environments. The integration of such intelligence layers doesn’t necessarily require substantial investments. Reddy describes these as microservices, allowing for cost-effective and swift implementation. Reddy also discusses the evolving landscape of inventory management, noting the rise of micro fulfillment centers and smaller footprint operations. These newer operations have distinct requirements that differ from larger, national, or regional distribution centers. “There’s a proliferation of micro fulfillment centers… and they need a different footprint of a solution,” says Reddy. These smaller operations require tailored solutions that work hand in hand with the core WMS, sharing data and insights without competing with the primary system. This approach signifies a shift towards more versatile and responsive WMS solutions capable of catering to the diverse needs of modern warehouse operations. Navigating the Complexities of WMS Implementation Reddy explains, “A successful WMS deployment is less about quick implementation and more about getting it done right.” He outlines several vital strategies for successful implementation: Prioritize Effective Change Management: Emphasize guiding the organization through the transition rather than rushing the implementation process. Establish Clear Objectives: Clearly define the goals of the WMS deployment, whether for technology upgrade, labor efficiency, or inventory accuracy. Realistic Planning and Communication: Focus on thoroughly capturing requirements and ensuring clear communication with the implementation team. Prepare for the Unexpected: Plan for unforeseen challenges and approach them calmly and collaboratively. Support Employee Transition: Provide employees with the necessary support and space to adapt to the new system, recognizing its long-term role in business operations. Reddy’s approach highlights the importance of a strategic and thoughtful implementation process to ensure the successful integration of a WMS into an organization’s operations. Key Takeaways Trends show a shift towards a unified supply chain ecosystem, emphasizing solutions for the overlap between WMS, TMS, and OMS for seamless operations. WMS data intelligence is pivotal for operational adaptability, enabling systems to anticipate changes and optimize processes in real time. WMS implementation success hinges on meticulous planning, clear objectives, and robust change management, ensuring a seamless transition and operational efficiency. The New Warehouse Podcast EP 455: NetLogistik Connects the Dots for More Efficient Supply Chain Operations
Episode 454: Innovating Asset Management in Warehousing with Traka
In this episode of The New Warehouse Podcast, Brian Davidson, Regional Sales Manager at Traka Americas, joins the show to discuss asset management in Warehousing. Traka Americas, a part of the Assa Abloy Group, specializes in asset storage and management solutions, mainly focusing on key and equipment management in various industries. This episode delves into how Traka’s innovative solutions address common pain points in warehouse operations and asset management. The Growing Need for Asset Management in Warehousing Davidson outlines the journey of Traka Americas, beginning with a software solution for a major airline in the early ’90s and evolving into a key and asset management company. Their initial focus on key management for fleet vehicles expanded over time, introducing locker management in 2007 to accommodate growing demands for diverse asset control, like managing radios. Davidson emphasizes, “The product continuously evolved, and as devices became more and more prevalent, now device management. Facilities are growing larger and larger, placing these scanners and keys in a place easily accessible within a facility has proven very valuable for many organizations.” Asset Management Accountability in Warehousing Davidson discusses Traka’s significant impact in the warehouse sector, especially in managing forklift keys and device management. He highlights the importance of placing devices and keys strategically within facilities for accessibility and efficiency. Davidson explains, “Our system enforces the process that employees need to follow, ensuring instant accountability and efficiency.” Curfew Feature and Fault Logging for Improved Management Traka’s system includes a ‘curfew feature’ for timely asset return and a ‘fault logging’ feature allowing users to report issues with equipment. Davidson explains, “If someone hasn’t returned their device, an email alert is sent out to their manager within a minute of the item going past curfew.” Access schedules in Traka’s system offer a critical feature for enhancing security and compliance within warehouse operations. They enable administrators to restrict vehicle or equipment use outside business hours, ensuring assets are only accessed during designated times. Traka’s fault logging feature offers a practical solution for recording and managing equipment issues. Upon returning an item, users can log any faults they encounter, such as a flat tire on a vehicle or a cracked screen on a scanner. These features prevent loss of productivity and ensure timely repair and maintenance of equipment. Davidson notes, “It helps ensure that these items are being returned within a designated timeframe.” Key Takeaways Traka Americas has evolved from software solutions to comprehensive key and asset management in warehousing. Their systems improve efficiency and accountability in warehouse operations. Innovative features like curfew alerts and fault logging enhance equipment management. The New Warehouse Podcast EP 454: Innovating Asset Management in Warehousing with Traka
Episode 453: Charting New Paths in E-Commerce and 3PL with Yong-Soo Chung
In this episode of The New Warehouse Podcast, Kevin speaks with Yong-Soo Chung, Founder and CEO of First Class Founders and GrowthJet, and more. The episode provides insights into Yong-Soo’s entrepreneurial journey, shedding light on his successful e-commerce ventures and innovative approach in the third-party logistics (3PL) sector. Be sure to tune into this informative and inspirational episode. Stepping into E-Commerce Yong-Soo Chung began his entrepreneurial path with Urban Everyday Carry (EDC), an e-commerce platform. He discusses the importance of aligning business with personal passion, revealing how this synergy drove the success of Urban EDC. Yong-Soo highlighted his interest in doing something manageable on his own, which was a good start for his first endeavor. Pioneering a Sustainable 3PL The inception of GrowthJet stemmed from Yong-Soo’s frustration with existing 3PL services. He adds, “Back then (2015), the standard was so low, I couldn’t reach anyone…and the last straw was when one of my customers received an empty box.” He aimed to establish a company prioritizing high service quality and sustainable practices. “The first thing I realized was there’s a lot of waste in the industry, and in a way, it’s inevitable.” His commitment to these values is evident in his statement: “We became climate neutral certified… it became an advantage because people were like, ‘This 3PL cares about other things aside from the bottom line.’” Entrepreneurial Challenges Yong-Soo shares his challenges, such as choosing the right business partners and scaling his operations. He often found that they would start talking to a brand and find out they were not the right fit. He emphasizes that GrowthJet, a boutique 3PL, focuses on delivering the highest quality and service level rather than competing on price. “The best clients for us are the ones that have experienced the other end of the spectrum where it’s cheap but also a nightmare.” Key Takeaways Aligning personal passion with business ventures: Yong-Soo Chung’s success with Urban EDC demonstrates the importance of integrating personal interests into business, especially in the initial stages of entrepreneurship. Commitment to sustainability in 3PL: GrowthJet’s focus on high service quality and sustainable practices, including becoming climate neutral certified, sets it apart in the 3PL industry and reflects a deep understanding of industry challenges and customer needs. Overcoming business challenges through quality focus: GrowthJet’s approach to prioritizing quality service over competing on price addresses common pain points in the 3PL industry and aligns with clients seeking reliable, high-quality logistics solutions. The New Warehouse Podcast EP 453: Charting New Paths in E-Commerce and 3PL with Yong-Soo Chung
Episode 452: Navigating the return maze with Pollen Returns
In this episode of The New Warehouse Podcast, we’re diving into the intriguing world of returns with Spencer Kieboom, co-founder and CEO of Pollen Returns. Once a major league catcher, Spencer now tackles the challenges of the returns industry, striving to enhance the experience for both retailers and customers. Join us as we uncover the current state of returns and the innovative solutions Pollen Returns is implementing to revolutionize this essential yet complex sector. Journey from the Diamond to Pollen Returns Spencer Kieboom shared his transition from baseball to addressing the returns problem. He stated, “The idea stems from before my playing days of baseball. It stems all the way back as a freshman in college.” His analytical skills honed on the field, where he delved deep into data and strategy, now fueling his approach to the returns industry. The Returns Dilemma Delving into the heart of the returns problem, Spencer Kieboom sheds light on its multifaceted challenges. He questions the industry’s status quo, “Why are returns costing retailers hundreds of billions of dollars?” This critical inquiry prompts a deeper exploration of the issue. He points out how the lack of a streamlined process and understanding of customer behavior significantly hampers efficiency and drives up costs. Spencer emphasizes the ripple effect of returns on retail operations and customer satisfaction, stating, “Every return is a lost opportunity, not just in revenue but in building trust and loyalty with the customer.” By dissecting the problem, he suggests a paradigm shift from viewing returns as mere transactions to opportunities for engagement and improvement. Spencer’s insights underscore the urgent need for innovative, customer-centric solutions to redefine the returns landscape. Innovative Solutions at Pollen Returns Kieboom introduces the Pollen Returns approach, focusing on turning returns into opportunities for more sales. He explained, “We look at ourselves as a sales augmentation platform for retailers to parlay their returns into more sales.” Their strategies include seamless exchanges, label-less returns, and proprietary pickup services, aiming to enhance both the customer experience and operational efficiency. Key Takeaways from Pollen Returns The journey from professional sports to entrepreneurship provides unique analytical and strategic insights. Understanding the underlying causes of returns is crucial for developing effective solutions. Innovative approaches like sales augmentation platforms can transform returns into opportunities for retailers. The New Warehouse Podcast EP 452: Navigating the Return Maze with Pollen Returns
Episode 451: Unlocking 3PL growth with Joe McIntyre of Twelve48
Joe McIntyre, the founder and principal of Twelve48, joins this episode of The New Warehouse to discuss the logistics and fulfillment world. This episode delves into McIntyre’s extensive experience and the innovative approach Twelve48 takes toward optimizing 3PL and brand relationships. Be sure to tune in to explore McIntyre’s journey through the industry, the inception of Twelve48, and why football great Mike Singletary may have a bone to pick with him. The Journey to Twelve48 McIntyre shares his career trajectory, emphasizing the importance of partnerships and the dynamic power swings between shippers and carriers. “I had a role very early in my career doing carrier partnerships and performance,” McIntyre recounts, highlighting the buzzword ‘shipper of choice’ and its influence on his career path and the founding of Twelve48. Reflecting on his stint in HR, McIntyre articulates its profound impact on his approach to operations. McIntyre stresses how this experience reshaped his understanding of operations and employee management, subsequently improving his effectiveness in leadership roles. How Twelve48 Bridges the Gap for Successful 3PL and Brand Relationships McIntyre discusses the challenges brands and 3PLs face in forming productive partnerships. “Not fully knowing who they are and therefore knowing who they need,” he notes as a standard stumbling block. In the crucial growth phase, retailers often grapple with transitioning from a scrappy, all-hands-on-deck mentality to a structured operational approach. While they excel in brand building and marketing, their supply chain and operations inexperience can strain the dynamic relationship with 3PLs. Effective communication and understanding forecasts are vital, as a retailer’s decisions significantly impact the 3PL’s capacity to manage labor and serve other clients. Conversely, 3PLs must clearly articulate their capabilities and set realistic expectations to ensure alignment with the retailer’s needs. Bridging this gap requires mutual effort, education, and a shift from viewing the relationship as merely transactional to a strategic partnership. He emphasizes the importance of understanding and communication between parties to ensure a mutually beneficial relationship. Key Takeaways from Twelve48 Value of Partnerships and Relationships: Joe discusses his early career in large retail and the importance of carrier partnerships and performance in the freight market. He emphasizes the concept of being a ‘shipper of choice’ and how providing consistency, even if it doesn’t always mean getting the lowest cost, was a critical lesson that influenced his career and the founding of Twelve48. Impact of HR Experience on Operations: Joe reflects on a pivot in his career when he moved into an HR role, focusing on employee relations at stores and warehouses. This experience was pivotal for him, providing a new perspective on people management and its critical role in operations. He learned about leadership development, the importance of creating a positive work experience, and how these factors directly impact operational efficiency and success. The Genesis and Mission of Twelve48: Joe describes the hypothesis behind starting Twelve48, driven by his encounters with brand owners who were phenomenal at product and brand development but lacked operational experience. He saw an opportunity to match brands and 3PLs and prepare them to make informed decisions. This mission was based on the observation that many great brands and 3PLs fail to connect effectively due to a lack of understanding and preparation. The New Warehouse Podcast EP 451: Unlocking 3PL Growth with Joe McIntyre of Twelve48
Episode 450: The power of intelligent slotting with Fulfilld
Michael Pytel is the co-founder and CTO of Fulfilld, a pioneering company introducing a new warehouse management system (WMS) to the industry. In this episode, Michael and Kevin dive deep into the concept of intelligent slotting within the warehouse environment, exploring its significance, challenges, and how Fulfilld’s technology is making a tangible impact. Understanding Slotting: The Backbone of Warehouse Efficiency Pytel explains, “Slotting is super important for the warehouse management system and for slotting tools to understand the physical space, the physical world to optimize how employees flow through the building.” He emphasizes the complexity of manual processes, especially in vast warehouses with thousands of products. By leveraging technology, Fulfilld aims to optimize product placement, significantly impacting warehouse flow and efficiency. Transforming Slotting with Technology: A Leap Towards Optimized Operations Pytel discusses the limitations of traditional methods and how Fulfilld’s intelligent slotting application revolutionizes this by creating a digital twin of the warehouse and understanding physical space. “By understanding physical space, creating that digital twin of the warehouse, we can more efficiently route and optimize labor inside the warehouse and robots,” says Pytel. Future-Proofing Warehouses: The Road Ahead for Fulfilld’s Slotting Innovations Looking ahead, Pytel shares its vision for integrating more labor information and predictive analytics into its application. This forward-thinking approach aims to enable more strategic shift planning and optimize warehouse capacity, addressing the dynamic needs of modern warehouses. Key Takeaways on Slotting Slotting directly impacts the flow of your warehouse and metrics like picks per hour. Proper product placement drastically improves your outbound and inbound flow of goods. Traditional methods are time-consuming and less efficient; technology can significantly enhance this process. Fulfilld’s intelligent slotting application creates a digital twin of the warehouse, understanding physical space for better optimization. The New Warehouse Podcast Episode 450: The Power of Intelligent Slotting with Fulfilld
Episode 449: Leveraging AI to optimize last-mile delivery with Senpex
In this episode of the New Warehouse Podcast, Anar Mammadov, the Technical Co-Founder of Senpex, shares how Senpex uses artificial intelligence for route optimization to tackle persistent challenges of last-mile delivery. Mammadov shares his extensive experience and Senpex’s solutions to streamline logistics operations. The Genesis of Senpex: A Journey Led by Innovation Anar Mammadov recounts his journey into the logistics industry, “I’ve worked and managed different enterprise solutions. In supply chain, I have more than 18 years of experience.” He highlights the inception of Senpex as a response to glaring gaps in the U.S. logistics sector. “I did a lot of different projects and implemented different solutions and I just decided, why not try and solve this problem in the supply chain and find a way for people to receive their product from different verticals within an hour.” The Core of Senpex: Last-Mile Delivery Revolutionized Mammadov discusses Senpex’s mission, “We’re helping warehouses or 3PLs make proper planning of their routes from their warehouse to their customers efficiently with less resources.” He explains how Senpex specializes in optimizing routes for the timely delivery of various products, emphasizing the high costs and complexities of last-mile delivery. The Role of AI in Enhancing Logistic Efficiency Mammadov illuminates the transformative power of AI in logistics, emphasizing that despite advancements like drone and autonomous deliveries, the demand for direct-to-home services is surging. Mammadov elaborates on the emerging trend of ‘dark warehouses,’ which allows brands to distribute products closer to consumers, enhancing efficiency and speed. He believes dark warehouses will be crucial in this rapidly growing sector, enabling brands to establish a presence near their customers and facilitating faster deliveries through partners like Senpex. This approach not only maintains brand integrity but also significantly reduces delivery times. “We’re committed to optimizing routes and improving service reliability through AI. Our goal is to become the Shopify of last-mile logistics, continually innovating and addressing industry challenges,” Mammadov asserts, reflecting his ambition to lead in the logistics space through advanced AI applications. Key Takeaways Senpex leverages AI for route optimization, significantly improving last-mile delivery. The company focuses on efficient, timely delivery, addressing the high costs and complexities inherent in the logistics sector. Predictive analytics and data-driven strategies are pivotal in enhancing delivery services and reducing failure rates. The New Warehouse Podcast EP 449: Leveraging AI to Optimize Last-Mile Delivery with Senpex
Episode 448: ShipPlug – Streamlining shipping with data-driven solutions
Episode 448 of The New Warehouse Podcast features an engaging conversation with Nick DiNatale, co-founder and CEO of ShipPlug. ShipPlug specializes in providing integrated shipping solutions, simplifying the shipping process for businesses. The episode explores ShipPlug’s innovative approach to combining multiple shipping services into a cohesive, user-friendly platform. Bridging the Gap in Shipping Data Access DiNatale compares the challenges faced by large and small shippers. He explains that large enterprises, shipping millions of dollars worth of goods, often have dedicated supply chain teams who analyze data regarding package shipments, costs, and delays. Small shippers, however, struggle with accessing this kind of data due to limited resources. They often resort to guessing shipping costs and sometimes choose not to sell certain products because they can’t work out profitable shipping strategies. DiNatale highlights that accessing and understanding supply chain data is increasingly complex and challenging for all, especially for small shippers lacking resources. He adds, “When we started ShipPlug, our goal was to make data easy to understand.” ShipPlug Simplifies the Freight Claim Process through Automation DiNatale highlights ShipPlug’s role in demystifying and streamlining the freight claim process, particularly for late shipments and damage claims. He notes how the traditional claims process is tedious and often confusing, deterring many shippers, especially smaller ones, from pursuing refunds or understanding their shipping costs. ShipPlug’s software automates this process, enabling shippers to file claims quickly, track late shipments, and receive detailed reasons for delays. This data allows for more informed decisions about carrier performance and helps e-commerce businesses manage the increasingly complex world of shipping costs and demand surcharges. Unified Carrier Integration and Pricing Transparency with ShipPlug DiNatale discusses ShipPlug’s ability to integrate various carriers, offering a unified platform for diverse shipping needs. “Providing data, especially around pricing, that’s the true value not only to make the claims process easier but to truly help you understand what they are paying,” he states. While the General Rate Increase (GRI) for carriers averages around 5.9%, DiNatale points out some surcharges go up as high as 17%. Delivery surcharges are becoming so confusing and difficult to manage that they become one of the biggest struggles for shippers. “Having the data to make actionable decisions on the best carrier or carrier mix can make or break a company,” DiNatale emphasizes. He details how ShipPlug’s platform is designed for simplicity, incorporating features like streamlined label printing and address verification. Key Takeaways ShipPlug’s integration of multiple carriers simplifies the shipping process for businesses. Focus on user experience and technology enhances the efficiency of shipping operations. Emerging e-commerce trends underscore the importance of versatile, integrated shipping solutions. The New Warehouse Podcast EP 448: ShipPlug – Streamlining Shipping with Data-Driven Solutions
Episode 447: Warehouse Labor Management with Takt
In episode 447 of The New Warehouse podcast, Kevin is joined by Glynn LoPresti, the co-founder and CEO of Takt. Takt, known for its innovative approach to warehouse labor management, focuses on maximizing efficiency and productivity through advanced analytics and AI-driven insights. LoPresti shares his vision for transforming labor management in warehousing and distribution. Optimizing Warehouse Labor Management Through Data Analytics Glynn LoPresti emphasizes the importance of data in enhancing warehouse operations. “There are more warehouses and distribution operations than ever, facing new challenges like omni-channel fulfillment and changing workforce expectations,” says LoPresti. He outlines how Takt leverages data from various sources, including WMS and time clock data, to provide actionable insights, drive efficiency and operational resilience. Engaging and Motivating the Workforce with AI LoPresti highlights the role of AI in improving workforce management. Takt uses generative AI for effective communication and feedback among managers and employees. “It’s crucial to engage the workforce for continuous improvement. Our platform helps managers provide balanced feedback, combining quantitative and qualitative elements,” explains LoPresti. Trends in Warehouse Labor Management Discussing future trends, LoPresti envisions an increased role for data-driven strategies in labor management. He predicts that platforms like Takt, which integrate AI and analytics, will be essential in optimizing warehouse labor efficiency. LoPresti shares an anecdote about how Takt Coach offers valuable guidance in preparing performance reviews, ensuring that feedback aligns with the intended message and includes a blend of metrics and sentiment analysis. This recent release shows promising results in improving management interactions and feedback quality. Key Takeaways Data-Driven Efficiency: Takt’s approach to warehouse labor management hinges on the comprehensive use of data for enhanced productivity. AI in Workforce Engagement: Leveraging AI, Takt helps managers provide effective feedback, leading to a more engaged and productive workforce. Future Labor Management Trends: The growing importance of AI and data analytics in managing warehouse labor efficiently. The New Warehouse Podcast EP 447: Warehouse Labor Management with Takt
Episode 446: Transforming river waste into a sustainable pallet with green current solutions
You don’t want to miss this feel-good episode featuring Chad Pregracke, CEO of Green Current Solutions. With a unique background in river cleanup, Pregracke brings a fresh perspective to sustainable practices in logistics, focusing on creating eco-friendly pallet solutions that balance environmental responsibility with supply chain efficiency. A Mission for Clean Rivers Pregracke’s dedication to cleaning America’s rivers, particularly the Mississippi, has evolved from his unique teenage experiences of shell diving into a large-scale environmental mission. His journey from firsthand witnessing the river’s pollution to spearheading cleanup efforts demonstrates his deep connection to these waterways. Over the years, his initiative has achieved remarkable milestones: Conducted over 1,400 river cleanups nationwide. Collaborated with over 124,000 volunteers. Successfully removed more than 14 million pounds of garbage from rivers. Pregracke’s efforts extend beyond cleaning; he’s also educating and inspiring others through initiatives like his new classroom barge, further spreading awareness and engagement in river conservation. The Journey from River Cleanup to Sustainable Pallet Production Pregracke shares his journey from river cleanup crusader to innovator in the logistics sector. His passion for cleaning America’s rivers, planting trees, and finding new uses for the waste led to the creation of sustainable pallets. “Plastics are a huge problem, and most of what we’re pulling out. We use the barges as a floating recycling center. We sorted everything out, but nobody would take all the big bulky rigid plastics like the five-gallon buckets, milk crates, and barrels. We spent $349,000 over 14 years to get rid of this plastic and knew there must be a better way.” Building and Designing a Sustainable Pallet Pregracke explains, “Pulling plastic out is labor intensive. We run excavators, but it boils down to many people helping out.” A family who owned a shuttered-down tractor factory loved what Green Current was doing to clean up the rivers and sold it them at a great price. They have several facilities dedicated to grinding and injection molding, allowing them to process 3,000 pounds per hour. “The design of our pallets took a year and a half. We hired some of the best consultants we could have in the plastics industry,” says Pregracke. In an effort to be cost-efficient, their operation is heavily automated. “We figured with automation, we could do that and then be more competitive no matter where the plant is.” Although they’ve only been rolling out since earlier this year, the feedback is impressive. Key Takeaways Commitment to Clean Rivers: Pregracke’s commitment to environmental conservation led to over 1,400 river cleanups, engaging over 124,000 volunteers and removing more than 14 million pounds of garbage. Innovative Transition to Logistics: From river cleanup to sustainable pallet production, Green Current Solutions exemplifies innovative reuse of river waste, contributing to environmental sustainability and supply chain efficiency. Eco-Friendly Pallet Production: Utilizing advanced grinding and injection molding processes in repurposed facilities, Green Current produces durable, eco-friendly pallets using 100% recycled materials, showing a commitment to sustainable logistics solutions. The New Warehouse Podcast EP 446: Transforming River Waste into a Sustainable Pallet with Green Current Solutions
Episode 445: Flexible E-Commerce Fulfillment: Ware2Go & Palouse brand’s partnership
Steve Denton, CEO of Ware2Go, and Sara Mader, CEO of Palouse Brand, join episode 445 of The New Warehouse Podcast to discuss their amazing flexible e-commerce fulfillment story. They delve into the collaboration between Ware2Go, a subsidiary of UPS offering logistics solutions, and Palouse Brand, a family-owned, vertically integrated farm specializing in transparency and a unique farm-to-table consumer experience. This episode explores their combined efforts to optimize e-commerce fulfillment and tackle explosive growth. Transforming E-commerce with Flexible Fulfillment Solutions Denton shares Ware2Go’s role in enhancing the e-commerce experience for brands like Palouse. “Our technology-led approach allows for flexibility and scalability, crucial for rapidly growing businesses like Palouse,” Denton states. He explains how Ware2Go’s adaptive network and technology platform support diverse operational needs and scale with their clients’ growth. “Our shared purpose is to simplify the end-to-end supply chain to help merchants of all sizes compete and grow,” adds Denton. Leveraging Flexible E-commerce Fulfillment to Support Explosive Growth Mader recounts the Palouse Brand journey, highlighting how Ware2Go helped them manage a 4000% growth spike. “Our partnership with Ware2Go was vital in scaling our operations and meeting customer demand,” Mader shares, emphasizing the importance of having a resilient and scalable logistics partner to handle such rapid growth. The Future of Flexible E-commerce Fulfillment Collaboration Discussing future trends, both guests emphasize the growing need for data-driven, customer-centric fulfillment strategies. They highlight how technology and strategic partnerships will play a critical role in meeting the evolving demands of the e-commerce market. Key Takeaways Adaptive Fulfillment Models: Ware2Go’s flexible solutions cater to diverse e-commerce needs. Growth and Collaboration: The partnership between Ware2Go and Palouse Brands demonstrates the power of strategic collaborations in e-commerce. Future Trends in E-commerce: Data-driven and customer-focused approaches will dominate the e-commerce fulfillment sector. The New Warehouse Podcast EP 445: Flexible E-Commerce Fulfillment: Ware2Go & Palouse Brand’s Partnership
Episode 444: Harnessing data analytics for fulfillment optimization with Syncontext
In the latest episode of The New Warehouse Podcast, Robbie Cluett, Vice President of Business Development & Customer Success at Syncontext, joins the show. Syncontext is a supply chain consulting and technology firm based in Vancouver, Canada, specializing in optimizing fulfillment operations by leveraging data analytics. Cluett shares valuable insights into how data analytics can transform warehouse operations, driving decisions and enhancing efficiency. Enhancing Warehouse Operations with Data Analytics Cluett emphasizes the critical role of data in optimizing warehouse operations. “We leverage data analytics to optimize fulfillment operations through slotting optimization and layout design,” says Cluett. He explains how their team, with a strong consulting background, assists in designing new distribution operations and making less disruptive layout adjustments based on data analysis. Cluett points out how in high-volume warehouse environments, such as those in the grocery sector, nearly 50% of skews change annually. Inventory turnover poses challenges in maintaining consistent and efficient operations over time, highlighting the need for adaptive and dynamic warehouse management strategies. The Role of Technology in Fulfillment Optimization Cluett highlights how Syncontext’s technology, particularly the SKUstream™ platform, integrates with various Warehouse Management Systems (WMS) to maximize productivity and efficiency. “SKUstream™ works along with most WMS and really leverages that transactional data on a daily basis,” he notes, pointing out the importance of daily slotting optimization and the continuous evaluation of warehouse operations. Future Outlook: Data and Warehouse Management Looking ahead, Cluett shares his vision of the evolving role of data in warehouse management. He predicts an increased focus on using robust analytics and data models that are flexible and customizable. “Optimization is not a one-size-fits-all approach,” Cluett remarks, emphasizing the need for tailored solutions based on specific operational constraints. Key Takeaways on Fulfillment Optimization Data-Driven Decision Making: Syncontext uses data analytics for efficient fulfillment operations and layout optimization. Seamless Technology Integration: SKUstream™ by Syncontext complements existing WMS to enhance warehouse operations. Customized Data Solutions: The future of warehouse management lies in flexible, data-driven optimization strategies. The New Warehouse Podcast EP 444: Harnessing Data Analytics for Fulfillment Optimization with Syncontext
Episode 443: AI Integration & Visibility: Boosting warehouse performance with Arvist
In this episode of The New Warehouse podcast, Kevin welcomes Nilay Parikh, the founder and CEO of Arvist. By leveraging AI, Arvist focuses on harnessing the power of data to enhance safety, productivity, and quality in the supply chain. Parikh brings a wealth of knowledge and experience in AI technology, offering unique perspectives on its practical applications in warehousing. In this engaging conversation, he delves into how Arvist’s solutions are shaping the future of warehousing, addressing current challenges, and setting new standards for operational efficiency and safety. AI Integration for Enhanced Warehouse Safety Parikh discusses Arvist’s innovative approach to using AI for proactive warehouse safety measures. Arvist’s technology can identify potential safety hazards and compliance issues in real time by analyzing data from existing security cameras and systems. Parikh explains that instead of looking at accidents after they happen, the Arvist AI platform proactively spots risks, allowing immediate corrective action. This approach not only enhances the safety of workers but also fosters a culture of prevention, fundamentally transforming traditional safety management in warehouse environments. AI-Driven Operational Efficiency Arvist’s AI platform offers a significant leap in operational efficiency for warehouses by harnessing existing data sources like security cameras, WMS, and ERP systems. This includes optimizing loading dock operations, enhancing inventory management, and streamlining workflow. Parikh highlights a case where their AI solutions significantly reduced loading dock bottlenecks, demonstrating the practical impact of their technology on day-to-day operations. Future of Warehouses with AI Integration Looking into the future, Parikh envisions an increasingly integrated role for AI in warehouse operations. He anticipates AI not only complementing existing automation technologies but also paving the way for more advanced solutions. He envisions a warehouse environment where AI-driven systems work seamlessly with robotics to achieve unprecedented levels of productivity and accuracy. This vision points to a future where warehouses operate optimally, driven by intelligent algorithms that continuously learn and adapt to changing demands and environments. Key Takeaways Proactive Safety Measures: Arvist leverages AI to enhance warehouse safety proactively. Operational Efficiency: Integrating AI with existing data sources streamlines warehouse operations. Future Trends: AI will drive more sophisticated and efficient warehouse management. The New Warehouse Podcast EP 443: AI Integration & Visibility: Boosting Warehouse Performance with Arvist
Episode 442: Green Cubes Technology – A decade of advancing Lithium-Ion power in warehousing
In episode 442 of The New Warehouse podcast, Kevin talks with Michael Walsh, CEO of Green Cubes Technology. The company, a provider of electrification solutions for the past thirty-five years, is celebrating the tenth anniversary of its SAFEFlex battery. Green Cubes Technology has successfully deployed over 10,000 SAFEFlex batteries, significantly supporting the warehousing and material handling industry. Walsh shares insights into the company’s journey, the impact of lithium-ion technology, and future trends. Transforming Warehousing with Lithium-Ion Technology Michael Walsh reflects on Green Cubes Technology’s ten years of manufacturing lithium-ion systems for warehousing. “We’re now in the aftermarket model where customers say, ‘Hey, great, they’re still cooking. They’re still doing well,’” Walsh notes, highlighting the batteries’ longevity and performance. Total Cost of Ownership: A Key Driver for Lithium-Ion Adoption Walsh emphasizes the importance of total cost of ownership (TCO) in driving the adoption of lithium-ion technology. “The only reason it takes off is the total cost of ownership. We have the proof points; you’re seeing batteries last longer and have fewer maintenance cycles,” he explains, illustrating lithium-ion batteries’ financial and operational benefits in warehousing. Lithium-Ion Batteries in Material Handling: Lessons Learned Reflecting on a decade in the business, Walsh shares learnings and the performance of their batteries. “Every site is different. Every application is different. The faster we lean into saying exactly what you have for your charging infrastructure, your electrical infrastructure, the better,” he says, emphasizing the importance of understanding customer needs and site specifics. Key Takeaways Durability and Longevity: Green Cubes’ lithium-ion technology has proven its durability and longevity in warehousing operations. Focus on TCO: The adoption of lithium-ion is largely driven by its lower total cost of ownership compared to traditional power solutions. Customized Solutions: Understanding the unique needs of each site and customer has been crucial for Green Cubes in delivering effective lithium-ion solutions. The New Warehouse Podcast EP 442: Green Cubes Technology – A Decade of Advancing Lithium-Ion Power in Warehousing
Episode 441: Building supply chains with Izba
In episode 441 of The New Warehouse podcast, Kevin is joined by Aaron Alpeter, founder of Izba. Izba, a multifaceted company in the supply chain and e-commerce space, aims to assist startups in scaling their operations effectively. In this insightful episode, Alpeter shares his expertise on the fulfillment side of e-commerce, the evolving brand-provider relationships post-COVID, and the unique offerings of Izba. Building Supply Chains for Startups with Supply Chain Expertise Investors expect businesses to be stable and profitable from day one. Alpeter discusses how Izba started as a consulting business and evolved into a multi-company entity focused on helping founders scale their businesses and build their supply chains. “It’s actually three companies in one, with a mission to help founders start, scale, and exit their businesses,” Alpeter explains. Enhancing E-Commerce Operations Izba’s acquisition of Sourcify and the development of Capabl software are vital components of its business model. Alpeter elaborates on how these tools empower brands: “Capabl helps brands hold their 3PLs accountable and provides validation for 3PLs doing good work.” He highlights the efficiency and accountability brought to e-commerce operations through these innovative solutions. “Sourcify helps brands lower their COGS. So if you’ve got a widget you’re making for $10 today, we’ve got a network of about 3000 factories from around the world capable of making it at a lower price.” The Future of E-Commerce and Fulfillment Looking ahead, Alpeter predicts a more conservative growth approach for 3PLs. He suggests that success will come from focusing on performance rather than just technological aspects or marketing. “Letting your performance be what makes you special,” Alpeter remarks, highlighting the importance of delivering quality service and building a reputation based on reliability and efficiency. Aaron Alpeter discusses consumer demand for faster fulfillment: “We have figured out how to do 15-minute fulfillment… but nobody demands that. So that product is going away.” While rapid fulfillment is feasible, the consumer need for fast turnaround times is not as prevalent, leading to a shift away from such services. Alpeter emphasizes the need for 3PLs to focus on specific customer types or commodities to stay competitive. “The best thing 3PLs can do in 2024 is to go through their portfolios and prune brands that don’t fit their Ideal Customer Profile (ICP),” he advises. By doing so, 3PLs can ensure they’re providing the highest level of service to brands that align with their capabilities and philosophies. Alpeter encourages 3PLs to consider joining the Izba Exchange. “By integrating with Izba, 3PLs can have their performance fully audited, leveraging data from platforms like Shopify to provide a comprehensive operational scorecard. This integration will be a key differentiator in the Izba Exchange, showcasing empirical performance data, such as shipping 99% on time for many brands, helping them stand out in a crowded market of fulfillment providers.” Key Takeaways on Building Supply Chains Comprehensive Startup Support: Izba’s unique blend of consulting, sourcing, and software services provides holistic support for startups in supply chain management. Innovative Tools for E-Commerce: Integrating Sourcify and Capabl into Izba’s offerings enhances operational efficiency and accountability in e-commerce. Future-Oriented Approach: Alpeter’s insights into expanding applications for their technology indicate a forward-thinking strategy for Izba in the evolving landscape of e-commerce and fulfillment. The New Warehouse Podcast EP 441: Building Supply Chains with Izba
Episode 440: Electrovaya’s lithium-Ion power solutions for warehousing
In this episode of The New Warehouse Podcast, Kevin welcomes Jeremy Dang, Vice President of Business Development at Electrovaya, to explore the company’s innovations in lithium-ion power solutions for warehousing. Dang discusses Electrovaya’s journey and its impact on evolving lithium-ion technology in the industry. Lithium-ion Market and ROI: Proven Longevity and Cost-Effectiveness Dang highlights the shift from lead-acid to lithium-ion batteries. “The adoption rate is now at an all-time high, and I expect it to increase over time.” He notes, “With the cost of lithium coming down, it’s becoming a feasible option even for smaller, one-shift operations” to integrate lithium-ion as a common power source for material handling applications and still see a positive ROI. Dang believes, in some cases, lithium-ion batteries are “going to be a 20-year product.” Electrovaya’s Differentiators: Longevity and Safety Focusing on Electrovaya’s unique lithium-ion battery technology, Dang highlights two significant differentiators: longevity and safety. “Our batteries can do up to 14,000 cycles and are thermally stable above 200 degrees Celsius,” he explains, showcasing the exceptional lifespan and safety features. Dang highlights the durability of Electrovaya’s lithium-ion batteries with a compelling example: One of Electrovaya’s oldest customers, a Fortune 500 company, was surprised to find the batteries holding up so well after six years of heavy-duty operations. Dang adds, “They’re at the point where the batteries have started to outlive the life expectancy of the truck.” This capability is a shift from the usual where trucks outlast multiple lead-acid batteries.’ He further notes, ‘This longevity means a “lithium-ion battery is going to be seeing multiple lift trucks within its lifetime.” Relationship with Raymond and Sustainability Dang discusses Electrovaya’s relationship with Raymond, which began primarily with rigorous battery testing and evolved significantly over the years. He highlights the progression of this collaboration, culminating in the Energy Essentials program in December 2020. The strategic agreement between Electrovaya and Raymond Corporation provides Raymond exclusive access to Electrovaya’s advanced NMC Ceramic lithium-ion batteries. In addition to further emphasizing longevity and safety, this battery line collects and transmits valuable data to help customers gain insights. Dang adds, ‘With this integration, data from our batteries, like current, voltage, and odometer readings, is transmitted to Raymond trucks, offering customers critical insights for optimal fleet utilization.’ Three Key Takeaways on Lithium-Ion Power Solutions for Warehousing Industry Shift to Lithium-Ion: Lithium-ion batteries offer extended life cycles and cost savings even in smaller, single-shift material handling operations. Battery Recycling: Collaboration with companies like Raymond Corporation underscores a commitment to sustainable and efficient power solutions. Lithium-Ion Battery Longevity: Lithium-ion batteries last at least six times longer than traditional lead-acid batteries. The New Warehouse Podcast EP 440: Electrovaya’s Lithium-Ion Power Solutions for Warehousing
Episode 439: Innovative AGV and AMR Solutions from JLC Robotics
In this pre-Thanksgiving episode of The New Warehouse podcast, we welcome Jamie Callihan and Phil Denton from JLC Robotics. Jamie is the President, and Phil is the Channel Sales Manager at JLC Robotics, a company at the forefront of robotic innovations in the warehousing and manufacturing sectors. Tune in as the guests from JLC Robotics highlight their unique contributions to warehouse automation, featuring Thouzer, a robotic cart with an API, and CaPow, an innovative solution providing perpetual power to AMRs and AGVs. This episode is a treasure trove of insights for anyone interested in the intersection of robotics and warehouse management. JLC Robotics’ Unique AGV and AMR Solutions: Thouzer and Capow Callihan explains the company’s evolution from JLC Industrial to JLC Robotics, emphasizing their shift towards innovative solutions in robotics. Their products, such as Thouzer and CaPow, are designed to enhance efficiency in material handling and quality control in manufacturing, particularly in the automotive sector. Thouzer is a robotic cart designed for simplicity and efficiency in A to B movement. CaPow offers a perpetual power solution for mobile robots, aiming to reduce downtime due to charging. These products highlight JLC Robotics’ commitment to providing practical, user-friendly solutions to common challenges in warehouse operations. Deciphering the Difference Between an AGV and AMR Denton explains, “AGVs always follow a predefined fixed path and will not make independent decisions. On the other hand, AMRs, which are more intelligent, can reroute around obstructions, constantly finding the shortest path from A to B.” Denton highlights the current market trends and the future trajectory of these technologies. “There’s still double-digit demand growth for both AGVs and AMRs,” he states, acknowledging the ongoing relevance of both systems in the industry. However, he points out the increasing edge of AMRs, noting, “As the AMR software collectively gets better and better, the setup time will be less and less. The intelligence is going to grow and grow. They’re going to get smarter and smarter and require less setup, less programming, less maintenance.” The evolving capabilities of AMRs suggest a gradual shift in the industry’s preference towards these more autonomous and flexible solutions despite the sustained significance of AGVs in specific applications. The Challenges and Opportunities in the AGV and AMR Market Denton emphasizes the growing necessity of automation in warehouses, noting that nearly every facility they visit prominently advertises hiring needs. This trend underscores how companies increasingly turn to automation for efficiency and to meet production demands amid labor shortages. Tradeshows, in particular, provide an overwhelming number of choices available to customers, making it difficult to differentiate between robotic solutions. Denton emphasizes the need for custom solutions in a market flooded with options, shedding light on the importance of understanding specific client requirements and the AGV communication standard, VDA 5050. Key Takeaways Innovative Shift in Robotics: JLC Robotics’ transition from industrial solutions to cutting-edge robotics signifies a broader shift in warehouse automation towards more sophisticated and efficient technologies. Navigating Market Complexities: The discussion on the AMR and AGV market challenges sheds light on the importance of custom solutions and the need to understand varied customer requirements. Unique Product Offerings: Introducing products like Thouzer and CaPow illustrates JLC Robotics’ commitment to addressing specific operational challenges in warehousing through innovative technology. The New Warehouse Podcast EP 439: Innovative AGV and AMR Solutions from JLC Robotics
Epiosde 438: Agile Supply Chain Management with Ryan Polakoff of Nexterus
The New Warehouse podcast recently welcomed Ryan Polakoff, the President of Nexterus, for a fascinating discussion on the evolution and challenges of supply chain and warehouse management. Nexterus, a fourth-generation family-owned supply chain, and logistics consulting firm, has been reshaping the supply chain landscape since 1946. With a focus on small to mid-sized companies, Nexterus specializes in outsourced supply chain management, offering innovative solutions ranging from warehouse layout strategies to inventory management and material movement. In this episode, Polakoff shares his unique perspective, gained from two decades of experience and the company’s longstanding history, on how supply chain management has transformed into a strategic component in business operations. This conversation is a must-listen for anyone looking to deepen their understanding of the supply chain’s pivotal role in today’s dynamic market environment. Embracing the Strategic Role of Agile Supply Chain Management Polakoff underscores the transformation of supply chain management from a background function to a strategic boardroom topic. This shift, particularly highlighted during the pandemic, has seen supply chains becoming the backbone of organizations, integrating sales and procurement strategies to achieve business goals. Polakoff noted, “Supply chain is no longer just a concern for the warehouse; it’s a vital part of our overall strategy and a key player in achieving our business objectives.” The Agility of Non-asset-based Based Supply Chain Solutions Another significant topic discussed was the advantage of being a non-asset-based company like Nexterus. Polakoff explains how this allows them to be agile, creative, and non-biased in providing tailored solutions to their clients. This approach is particularly beneficial in addressing small to medium-sized businesses’ unique needs, often lacking optimized tech stacks or established supply chain strategies. “Our main assets are our people and technology,” Polakoff remarks, highlighting the company’s commitment to delivering customized and innovative supply chain solutions. Key Takeaways Strategic Shift in Supply Chain: The evolution of supply chain management from a logistical function to a strategic business component. Non-Asset Based Agility: The benefits of a non-asset-based approach in supply chain management, offering flexibility and customized solutions. Focus on Small to Mid-Sized Businesses: Nexterus tailors supply chain solutions for smaller enterprises, addressing their unique challenges and growth aspirations. The New Warehouse Podcast EP 438: Agile Supply Chain Management with Ryan Polakoff of Nexterus