Episode 437: Warehouse construction and retrofitting with Jamie Dorland of Cadell Construction
In this episode of The New Warehouse podcast, Jamie Dorland, a seasoned construction executive at Caddell Construction, joins the show. In its 40th year, Caddell Construction is a diverse construction firm in multiple states, including Alabama, Arkansas, Florida, Georgia, and Arizona. The company specializes in three primary business units: international, governmental, and commercial projects, emphasizing warehouse and data center work in the commercial sector. This episode is particularly engaging as it marks the first time the podcast has delved into the construction aspect of warehouses, an essential component of the warehousing industry. Dorland’s insights shed light on the intricate relationship between construction and warehousing, making this a must-listen episode for industry professionals. The Evolution of Warehouse Construction Dorland highlights the dynamic nature of warehouse construction, emphasizing the increasing trend toward automation and the shift from new builds to retrofits. Dorland, leading the automation business unit at Caddell, emphasized the growing focus on retrofitting existing structures to incorporate advanced technologies. This trend reflects the industry’s response to evolving market demands and technological advancements. For instance, Dorland noted the European influence on warehouse construction, where going vertical has become a norm to maximize space utilization. “As the market continues to evolve with technology, there’s a transitionary period where clients weigh new builds against retrofits. Our role often involves evaluating these components, understanding their pros and cons for each scenario.” Navigating the Challenges of Retrofitting The conversation then pivoted to the challenges and intricacies of retrofitting warehouses for automation. Dorland described how Caddell Construction collaborates closely with clients and automation vendors during pre-construction to tailor solutions to specific needs. This collaborative approach is vital in retrofitting projects, ensuring minimal disruption to existing operations while maximizing the use of current infrastructure. Dorland shared, “Our mission in retrofits is not just about construction. It’s about being a partner in the transition, ensuring the new systems integrate seamlessly with the client’s existing operations.” Key Takeaways on Warehouse Construction The Shift to Retrofitting: The warehouse construction industry increasingly focuses on retrofitting existing structures for modern automation needs, reflecting a balance between leveraging current investments and embracing new technologies. Collaborative Approach: Successful warehouse construction, especially in retrofits, requires close collaboration between construction firms, clients, and automation vendors to address unique challenges and ensure seamless integration. Vertical Expansion Trends: Influenced by European models, there is a growing trend towards vertical expansion in warehouse construction, aiming to maximize space efficiency in response to evolving market demands. The New Warehouse Podcast EP 437: Warehouse Construction and Retrofitting with Jamie Dorland of Cadell Construction
Episode 436: E-commerce fulfillment with Brendan Heegan of Boxzooka
In the latest episode of The New Warehouse podcast, Brendan Heegan, Founder and CEO of Boxzooka, joins the show. With its innovative approach to e-commerce and B2B distribution, particularly in fashion and high-end consumer goods, Boxzooka is redefining the warehousing industry. In this episode, Heegan shares insights into Boxzooka’s unique strategies, their in-house developed Warehouse Management System (WMS), and how they shape the future of e-commerce fulfillment. Listen to the full episode to uncover the cutting-edge practices setting Boxzooka apart in the warehousing world. The Genesis and Evolution of Boxzooka Boxzooka’s journey began with an inventive idea and evolved into a warehousing powerhouse. Heegan’s background in transportation logistics laid the foundation for Boxzooka, initially a software for international landed costs, which organically pivoted into a full-fledged Third-Party Logistics (3PL) provider. Heegan highlights, “We started with software… and evolved into a 3PL.” This transition underscores Boxzooka’s adaptability and forward-thinking approach in the warehousing industry. Innovating with an In-House Developed WMS A pivotal aspect of Boxzooka’s success is its in-house developed WMS. This strategic move provided unmatched flexibility, allowing them to adapt to client needs and technological advancements quickly. “Our in-house WMS is our key to being flexible and nimble,” explains Heegan. This approach not only streamlines operations but also positions Boxzooka as a leader in warehouse technology innovation. Heegan adds, “A lot of 3PLs use out-of-the-shelf systems that are third-party systems that they’re handcuffed to whatever that system can or cannot do. At Boxzilla, engineers sit on-site at our headquarters in New Jersey, constantly enhancing the system.” How Boxzooka Elevates the Unboxing Experience Boxzooka’s commitment to an ‘elevated unboxing experience’ sets them apart in the 3PL industry. This concept goes beyond packaging, focusing on creating memorable experiences for end consumers. Heegan says, “We’re in the brand protection business…ensuring an elevated experience from warehouse to unboxing.” This approach has earned Boxzooka a reputation for excellence and customer satisfaction. Key Takeaways from Boxzooka Adaptive Business Model: Boxzooka’s evolution from a software solution to a comprehensive 3PL provider showcases their adaptability and innovative spirit. Technological Forefront: The development of an in-house WMS by Boxzooka underscores their commitment to technological advancement and operational efficiency. Focus on Customer Experience: Boxzooka’s unique focus on an elevated unboxing experience illustrates their commitment to quality and brand representation in the e-commerce sector. The New Warehouse Podcast EP 436: E-commerce Fulfillment with Brendan Heegan of Boxzooka
Episode 435: Velostics – Streamlining warehouse scheduling with AI
In the latest episode of The New Warehouse podcast, Kevin sits down with Gaurav Khandelwal, CEO and founder of Velostics, to shed light on the revolutionary strides his company is making in the industry. Velostics has been carving its niche by creating custom logistics software for heavyweight industries, ranging from oil and gas to e-commerce, delivering solutions that transcend the typical boundaries of operational efficiency. Whether it’s the lines of trucks waiting outside plants, driver fatigue, detention frustrations, or rigorous compliance with ELD mandates, Velostics provides a novel approach to automate the traditionally manual scheduling processes, a solution poised to transform how plants and warehouses operate. But Velostics is more than just about automation; it’s a story of delayed disruption in the critical relationship between shippers and brokers and the intricate check-in and check-out operations. Please tune in to uncover how Velostics drives the warehousing industry forward and the potential impacts of its AI-powered solutions on your operations. Streamlining Warehouse Scheduling: Lessons from the Digital World The traditional approach to warehouse scheduling, as Khandelwal analogizes, resembles “the old school Craigslist” – a one-size-fits-all solution buried within warehouse management systems (WMS), yard management systems (YMS), or transportation management systems (TMS) that treated scheduling as an afterthought. This has led to a cumbersome process, with “20 clicks to get an appointment or change an appointment,” hardly aligning with the agility needed in modern logistics. Khandelwal’s company leaps forward, offering a “branded website” for shippers, where appointments for pickups and deliveries can be automated based on various factors, streamlining what was once a labyrinthine task. This digitization of scheduling extends beyond mere convenience. As Khandelwal underlines, it’s also about optimizing dock usage and labor management, reducing detention times, and, ultimately, cost savings. “It’s all set around optimization,” he stresses, ensuring that “the truck in and out as fast and as safely as possible” is the norm, not the exception. Harnessing AI for Enhanced Warehouse Scheduling Khandelwal captures the essence of this advancement, “Where our customers want it, we can integrate with their visibility provider… we can let the customer know… Do you want me to move this appointment automatically?” Warehouses are no longer static spaces but intelligent hubs that react and adapt in real time. Khandelwal’s insight into the power of predictive analytics in anticipating delays is a testament to the evolving landscape, “We started to notice…certain lanes, certain brokers, certain type of shippers, those trucks are like, you know, 10 percent late, 20 percent late.” Such data-driven foresight enables warehouses to mitigate the domino effect of delayed shipments, which can ripple through the supply chain, causing significant operational disruption. It’s this level of detail that AI captures and analyzes, providing recommendations to ensure warehouses stay a step ahead. For instance, he elucidates the benefits of this intelligent system, “…70 percent of the time, this truck’s not shown up when it said it would. Do you want to keep an opening for later in the day?” The potential of AI to actively suggest operational changes ensures warehouses aren’t just receivers of goods but proactive players in a larger, interconnected supply chain. Key Takeaways Innovation Through Customization: Velostics is setting a new standard in logistics software by offering tailored solutions that cater to the unique demands of industries as varied as oil and gas to e-commerce. Their innovative approach redefines the efficiency of check-in and check-out operations in warehouses and plants. Digital Transformation of Scheduling: By creating an automated, customizable “branded website” for shippers, Velostics is revolutionizing the appointment setting process. This leap forward not only enhances dock utilization and labor management but also significantly cuts down on detention times, leading to substantial cost savings. Predictive Power of AI: Integrating AI with real-time data provides unprecedented predictive analytics, enabling warehouses to adjust to delays and maintain smooth operations proactively. This shift from reactive to proactive management positions warehouses as pivotal players in a responsive and integrated supply chain. The New Warehouse Podcast EP 435: Velostics – Streamlining Warehouse Scheduling with AI
Episode 434: The pivotal role of Propane in sustainable warehousing
In the latest episode of The New Warehouse podcast, Kevin welcomes an influential figure in the energy sector—Tucker Perkins, CEO of the Propane Education and Research Council (PERC). Perkins leads an organization at the forefront of educating users and promoting the safe, innovative use of propane across various industries, including material handling and warehousing. PERC distinguishes itself by focusing not on lobbying or codes but on the end-users of propane. Whether it’s for farmers, builders, homeowners, or forklift operators, PERC’s mission is to optimize the use of propane, ensuring that machines operate efficiently and sustainably. Safety and training are pillars of their work, as they strive to ensure that industry professionals and consumers alike are well-versed in handling propane with the utmost care. But what exactly does PERC do beyond safety and training? How does propane hold up against other energy options in the industry’s shift toward sustainability? Tune in to the full episode as they unpack these questions, revealing insights that could reshape how the warehousing industry thinks about energy. The Role of Propane in Modern Material Handling Perkins notes, “We’re quickly becoming a two-fuel society regarding material handling.” Its benefits—economic and environmental—pose a compelling case for its increased adoption. In distribution centers, particularly those operating at ports or locations with limited access to electricity, propane is more than just a fuel—it’s a solution. Perkins states, “Five years ago, I think we identified that distribution centers probably just didn’t have adequate access to electricity for what some of their needs are going to be.” This foresight has led to an innovative approach where propane not only powers traditional equipment but also supports the infrastructure for electric vehicles (EVs). The introduction of renewable propane bolsters the sustainable narrative of propane. Perkins points to its potential to reach zero or even harmful carbon emissions, providing a “great story to tell about using conventional propane in a material handling application.” Furthermore, the application of propane goes beyond mobility. Perkins shares insights into power generation: “We’re involved around the country now in using what I think is at least far better than using diesel generators—using propane power generators.” Whether stationary or mobile, these generators are crucial in powering electric vehicle infrastructure without diesel. Harnessing Propane for Sustainable Warehouse Operations Perkins challenges the conventional narrative that fossil fuels are inherently detrimental to the environment, suggesting that the efficiency and cleanliness of propane, particularly in internal combustion engines like forklifts, often outperform electricity derived from coal-dependent grids. “In vast parts of the country, you would better serve the environment by directly using propane,” he asserts. This insight is crucial for warehouse operators assessing their carbon footprint and energy strategies. In collaboration with industry giants such as Hyster-Yale, Toyota, and Mitsubishi-Cat, PERC is innovating for the future. Perkins shares, “We’re working on hybrid forklifts that combine the best of electric powertrains and internal combustion powertrains,” which signifies a leap towards optimizing efficiency and sustainability. The transformative work of PERC focuses not only on current solutions but also on the future of renewable energy sources. Perkins envisions a shift toward renewable propane, especially in states with stringent environmental standards, offering “zero carbon” alternatives. This forward-thinking approach places propane as a versatile and potentially game-changing fuel in the material handling industry, securing its role not just for the present but for decades. The Rise of Renewable Propane in Warehousing Perkins is not just advocating for a greener option; he’s showcasing a shift in the industry towards a zero-emissions goal. He highlights the vast potential of renewable propane, made from diverse feedstocks, including used cooking oils, agricultural oils, and even recycled plastics. His narrative is not limited to hypotheticals; he describes how these processes have moved “from the lab into pilot scale and commercial scale.” The increasing adoption of renewable propane in states like California, Washington, and Oregon is paving the way for its wider acceptance across the warehousing industry. Perkins’ vision is clear: to harness the potential of propane as an energy source that ticks all the boxes for warehouses striving to stay ahead in a competitive, cost-sensitive, and environmentally-conscious market. His parting insight speaks volumes about the future trajectory of energy use in material handling and distribution, making propane not just a specialty but a strategic asset for the warehousing sector. Key Takeaways on Propane in Warehousing Propane is a versatile solution in material handling, with innovation pushing it from a traditional fuel to a key player in sustainable energy. Perkins challenges the environmental impact of fossil fuels, proposing propane, mainly renewable propane, as a cleaner alternative to coal-dependent electricity. Renewable propane is gaining traction as a strategic asset for zero-emission goals in warehousing, with industry collaborations fostering hybrid forklift technologies. The New Warehouse Podcast EP 434: The Pivotal Role of Propane in Sustainable Warehousing
Episode 433: Vecna Robotics removes the fear of Warehouse Automation Integration
In today’s episode of The New Warehouse Podcast, we have the privilege of welcoming Anthony Moschella, the Senior Vice President of Product Management at Vecna Robotics. Vecna Robotics is at the forefront of warehouse automation, specializing in vehicular robotics for warehouse, distribution, and manufacturing centers. What sets Vecna Robotics apart is its commitment to a human-centric approach in robotics, aiming not to replace humans but to collaborate with them, enabling advanced workflows and greater efficiency. In this conversation, we’ll delve into the current state of warehouse automation, explore user experience in the industrial sector, and uncover Vecna Robotics’ exciting partnership with Geodis. So, if you’re eager to discover how cutting-edge robotics are shaping the future of warehousing while enhancing the human element, listen to the full episode. Overcoming Fear in Warehouse Automation Integration There is a widespread acknowledgment of the need for automation, with nearly 98-99% of warehouse operations leaders considering its adoption. However, as Anthony points out, there is a palpable fear surrounding this transformative technology. Anthony believes what holds warehouse operators back from embracing automation is the fear of the unknown impact on their established processes and the workforce. There’s a prevailing concern about the disruption that automation might bring and the potential for job displacement. To address these fears, Anthony highlights Vecna Robotics’ unique approach, emphasizing collaboration between humans and robots rather than replacement. He notes, “We’re not here to replace your workers with robots. We’re here to look at your system and identify where to deploy in a way that makes sense.” This approach ensures that human expertise is still a crucial part of warehouse operations, working in tandem with robots to achieve greater efficiency. A Turnkey Approach to Warehouse Automation Integration One key aspect of Vecna’s approach to automation integration is to offer a range of scaled engagement options, allowing warehouse operators to begin with smaller deployments to demonstrate utility. This gradual approach minimizes disruption while showcasing the benefits of automation in a controlled setting. Furthermore, Vecna Robotics provides turnkey solutions with flexible API integrations, ensuring that their technology can adapt to existing IT environments. Anthony notes, “We have a very flexible API that can integrate into your existing IT environment. So, we’re trying to take some of that friction out of it.” To bolster confidence in the reliability of their automation solutions, Vecna Robotics has introduced the Pivotal Command Center, a 24/7 teleoperation and remote monitoring service staffed by their employees. This constant oversight and immediate response to issues contribute to a sense of security and trust in the technology. By addressing fears, offering turnkey solutions, and providing ongoing support and optimization, Vecna Robotics aims to empower warehouse operators to embrace automation as a valuable tool for enhancing productivity and efficiency in their facilities. Revolutionizing Case Picking with Collaborative Automation Anthony provides insights into the partnership between Vecna Robotics and Geodis and how the approach to case-picking automation promises to redefine the industry. The concept revolves around creating a seamless association between orders and robots. In traditional warehouse operations, associates manually navigate the facility, picking items for specific orders. This one-to-one relationship between associate and order often results in inefficiencies, labor-intensive processes, and a limited capacity for processing orders. However, with Vecna Robotics’ innovative solution, the equation changes. The robot dynamically generates routes to pick locations, and associates work collaboratively with the robots to fulfill orders. This dynamic coordination, akin to an Uber-like system for robotics and human workers, optimizes efficiency, enhances reliability, and ensures the safety and satisfaction of associates. Early results demonstrate remarkable improvements, with almost 200% greater efficiency than conventional one-to-one operations. This transformative approach holds the promise of not only streamlining case picking but also revolutionizing workflows in warehouses and distribution centers, ultimately creating a win-win scenario for businesses and their workforce. Key Takeaways Collaborative Robotics: Vecna Robotics promotes collaboration between humans and robots in warehouse automation, ensuring efficiency while preserving the human element. Turnkey Solutions: Vecna offers scalable, disruption-minimizing automation solutions with flexible API integrations for easy adoption. Revolutionizing Case Picking: The partnership with Geodis transforms case picking, increasing efficiency by nearly 200% and enhancing worker satisfaction. The New Warehouse Podcast EP 433: Vecna Robotics Removes the Fear of Warehouse Automation Integration
Episode 432: Wireless charging solutions in warehousing with Bastian Solutions and PULS
In the latest episode of The New Warehouse Podcast, Michael Marcum, the General Manager at Bastian Solutions, and Matthieu Ebert, the Director of Product and Technology at PULS Wireless, join the show to discuss the future of wireless charging in warehousing, power management, and automation. Bastian Solutions specializes in providing advanced logistics in material handling, such as automatic storage and retrieval systems and conveyor systems. PULS is a market leader in industrial DIN Rail power supplies. With the acquisition of Wiferion’s industrial charging business, PULS aims to expand its footprint to include mobile energy supplies. The conversation takes several fascinating turns as both guests discuss their experiences with mergers and acquisitions and how these corporate changes have set the stage for innovation. What is driving the demand for autonomous vehicles in manufacturing and warehousing? What are the challenges that slow down the adoption of AGVs in warehouses? Stay tuned as Michael and Matthieu provide deep insights into these burning questions. Challenges in Adoption of AGVs in Warehouses Introducing AGVs into a warehouse environment is not without its challenges. Let’s examine some of these challenges briefly: Lack of On-Site Maintenance – Unlike manufacturing setups, which often have robust maintenance teams, many warehouses rely on external services for equipment maintenance. Infrastructure Readiness – Warehouses may lack the necessary infrastructure to support AGVs, especially when compared to manufacturing environments. Safety Concerns – AGVs require robust safety measures to prevent accidents, which can be challenging to implement in a warehouse setting. Power Management – Traditional power solutions can have issues of wear and tear and may not offer the robustness required for seamless AGV operation. Skill Gap – The technical skill required to manage and maintain AGVs may not be readily available within the warehouse staff. Understanding these challenges is crucial for businesses considering the adoption of AGVs in their warehouses, as it informs the preparation and planning needed for successful implementation. According to Matthieu, the value proposition of wireless charging stations for warehouse environments is multi-faceted and significant. He outlines these advantages in a detailed conversation reflecting the challenges and opportunities in the current logistics landscape. The Case for Wireless Charging Solutions in Warehousing Matthieu emphasizes that his company’s wireless charging solutions are essentially “plug-and-play kits” that automate power management. “The problem with customers is that they don’t value some robust or fancy charging or power management technologies,” he explains. This is crucial because it allows AMR manufacturers to focus on their core value propositions, like smart navigation and complex load handling, instead of grappling with power management issues. In essence, these wireless charging systems streamline operations, allowing manufacturers to concentrate on optimizing performance areas that directly affect the bottom line. Matthieu’s second key point concerns the “necessity to design robust solutions.” He observes that many AMR builders begin with prototypes and then scale up but often overlook the limitations of their charging systems until they become problematic at higher volumes. By adopting robust, wireless charging solutions from the get-go, companies can sidestep these pitfalls. “A robust charging technology is not recognized on a small scale. It is recognized on large scale,” he says. This aspect is essential as AMRs are adopted in traditionally low-tech industries like warehousing, which may not have the expertise to manage complex systems. Integrating Wireless Charging Solutions in Warehouses Michael explains, “You do need to plan… it’s just design work, but you do need to do that design work upfront.” He further emphasizes the necessity of compatibility between the charger and the existing energy storage solutions, asking, “Whose battery do you have on your vehicle?” Matthieu also touches on this, highlighting the complexities of retrofits and stating, “I think there would even be the chance for a good ROI… the Brownfield business needs to be assessed case by case.” While it’s clear that integrating new technology comes with its challenges, both experts agree that the work is necessary and rewarding. Matthieu aptly refers to it as “the homeworks of the OEMs,” and suggests that as long as the “pain, or let’s say the cost in operations is high enough, they will invest in doing the retrofit.” Key Takeaways Wireless charging solutions offer “plug-and-play” convenience, allowing warehouses to focus on core operational efficiencies rather than power management. Implementing robust, scalable wireless charging technologies from the outset can help companies avoid issues as they scale up their automation efforts. Despite the challenges of integrating new technologies, both experts agree that the investment is worthwhile for significant operational improvements and potential ROI. The New Warehouse Podcast EP 432: Wireless Charging Solutions in Warehousing with Bastian Solutions and PULS
Episode 431: Breaking down fulfillment software, warehouse management systems & AI with Logiwa
Logiwa positions itself not as a traditional WMS but as a modern fulfillment software specifically designed for high-volume, direct-to-consumer operations On today’s episode of The New Warehouse podcast, Kevin welcomes Erhan Musaoglu, the CEO and Founder of Logiwa. Erhan launched Logiwa two decades ago, initially implementing tier-one legacy WMS systems for large B2B companies. However, he noticed a gap in the market when it came to e-commerce companies. Traditional WMS solutions designed decades ago were inefficient for today’s direct-to-consumer models, which require processing thousands of small, individual orders. The inefficiencies of using old systems led him to create Logiwa, a solution that addresses the distinct needs of e-commerce and direct-to-consumer businesses. Be sure to tune into this episode to discover more about how Logiwa is revolutionizing the world of warehousing and what the future holds for AI in this sector. More than Just a WMS, Logiwa Provides Fulfillment Software Logiwa distinguishes itself from traditional WMS solutions by being highly adaptable to the requirements of modern e-commerce. As Erhan explains, shipping 10,000 pens in a B2B environment might involve a single forklift and two pallets, but in a direct-to-consumer scenario, it involves thousands of different orders, shipping labels, and a much larger workforce for picking, packing, and shipping. This real-world example illuminates the company’s focus on creating a product tailored to the labor-intensive nature of e-commerce fulfillment. Erhan stresses the importance of distinguishing between traditional WMS and fulfillment systems. The difference lies in their core objectives: while WMS focuses on storage, fulfillment systems are all about speed. “You don’t want to store anything in the fulfillment center. You just want to ship faster and faster,” Erhan states. Exploring the Diverse Landscape of Fulfillment Software and Warehouse Management Systems Erhan describes various types of technology powering WMS solutions, from on-premise legacy systems to cloud-based offerings. This diverse range of options reflects the changing needs and challenges businesses face today. One Size Fits All: According to Erhan, some providers are transitioning from a one-size-fits-all model to more targeted solutions. This change aligns with a broader industry trend toward specialized solutions that offer quicker time to value. User Experience: Erhan points out that modern WMS solutions are increasingly user-friendly and intuitive, reflecting a broader shift in how technology is designed and interacted with. Connectivity: easily integrating with other platforms is becoming more critical than ever, as Erhan notes. This development is part of a more significant trend of increasing interoperability in the industry. Emerging Focus on Fulfillment: Erhan suggests a growing focus on fulfillment over storage in some corners of the industry, illustrating the array of strategic choices that businesses now have. Erhan adds, “Eighty-two percent of Logiwa’s customers are shipping in less than 20 hours. And if your old legacy system is causing you to ship slower, you are losing your money.” The Transformative Impact of AI on Fulfillment Software and Warehouse Operations Erhan highlights the transformative potential of Artificial Intelligence (AI) in actively optimizing warehouse operations, particularly in outbound flow. AI uses algorithms for complex tasks that the human brain or even mathematical models find challenging—such as order batching, walking path optimization, and employee assignment. These algorithms capture every user activity and motion in the warehouse to establish labor standards, thereby efficiently matching employees to tasks. The real-world application of AI in Logiwa’s systems reflects the future-forward focus of the company, where predictive analytics and real-time adjustments can enhance labor productivity and operational efficiency. Furthermore, Erhan believes AI will play an increasingly central role in planning and coordinating warehouse operations. The future vision includes a “big AI machine” that runs continuously and can forecast demand, inventory management, and even immediate employee assignments based on their skill set and patterns. He points out that the advancements in AI technology could eventually lead to humanoid robots efficiently picking from bins and packing orders, something not yet fully realized. Key Takeaways Modern fulfillment software is moving towards high-volume, direct-to-consumer operations, differing significantly from traditional Warehouse Management Systems (WMS) that focus on storage. The landscape of WMS and fulfillment software is diverse and evolving, featuring everything from on-premise legacy systems to user-friendly, cloud-based platforms. Artificial Intelligence (AI) is poised to revolutionize warehouse operations, specifically optimizing outbound flow. Through sophisticated algorithms and predictive analytics, AI can optimize labor assignments, enhance operational efficiency, and even forecast demand. The New Warehouse Podcast EP 431: Breaking Down Fulfillment Software, Warehouse Management Systems & AI with Logiwa
Episode 430: The Evolution of WMS Implementation with Tryon Solutions
In the latest episode of The New Warehouse Podcast, special guest Adam Downing, President of Tryon Solutions, dives into the intricate world of Warehouse Management Systems (WMS). With 14 years of specialization in Blue Yonder WMS implementations, Tryon Solutions provides a comprehensive suite of services spanning consulting and operational improvements to upgrades and support. Based in Raleigh, North Carolina, and boasting a global presence, the company completed an impressive thirty-nine go-lives just last year. Adam offers invaluable insights into how WMS providers are evolving to keep pace with rapidly advancing technologies, including automation and robotics. Don’t miss the chance to gain these insights; tune in to the episode for the full discussion. Robotics, Labor Issues, and the Rise of SaaS in Warehouse Management Systems In an industry as dynamic as warehousing keeping up with technological advancements and labor market shifts is crucial. Adam sheds light on some of the most pressing issues and changes currently affecting the warehouse management landscape. “A lot of our products right now are centered around either robotics or automation,” Adam mentions, highlighting the increased focus on these technologies to drive efficiencies, with labor remaining a significant concern. One of the most noteworthy shifts is moving from on-premise solutions to Software as a Service (SaaS). “There’s this big push to move to SaaS,” Adam notes. This change, though sometimes met with resistance from large enterprise IT departments, is becoming increasingly accepted. It allows operational folks to take more ownership of the systems, bypassing the need to rely solely on internal IT teams. “SaaS WMS solutions are not a new thing, but certainly from the enterprise level, they are becoming more and more adopted,” Adam adds. WMS Implementation and Integration in an Age of Robotics and Automation Adam emphasizes the integration challenges of the proliferation of robotics: “You’re just automating things that are in your work queue, and rather than assign it to a person, you’re assigning it to a robot. Much of that still boils down to how you implement it and do the industrial engineering to build that into your operation.” This becomes particularly pertinent as warehouses strive for seamless coordination between human labor and automation technologies. As warehouses increasingly adopt robotics and other automation technologies, one critical hurdle is how these new tools integrate with existing WMS platforms. “The biggest challenge our customers see is how you integrate these various technology solutions with your existing WMS system?” Adam points out. He notes that while older WMS systems might still be able to handle new technologies via middleware, there’s a growing push toward SaaS solutions. The transition to SaaS offers better reliability and eases the integration of additional microservices that can optimize operations further. The Value of Test Automation in Streamlined Warehouse Operations Test automation is pivotal, especially as the warehouse ecosystem becomes more complex. “Test automation, for example, doesn’t necessarily make your go-live easier, but it makes your ongoing maintenance more robust and reliable. It’s always about mitigating risk,” Adam shares. He notes that while test automation is most effective in a large ecosystem where WMS is just one part of a broader IT infrastructure, its value is undeniable in maintaining long-term operational integrity. “We look at automating those tasks of the high priority things…the picking, the put-away, those sorts of tasks,” says Adam. By focusing on automation for these tasks, warehouses can better mitigate risk and reduce the need for manual interference, which can be especially critical during system upgrades or other changes. Key Takeaways on WMS Implementation Robotics and automation are increasingly essential in warehouse management, necessitating seamless integration with existing WMS platforms. The transition from on-premise to Software as a Service (SaaS) solutions accelerates, allowing operational teams to take greater ownership and improve system reliability. Test automation is pivotal for mitigating risks and streamlining operations, particularly in larger ecosystems where WMS interacts with a broader IT infrastructure. EP 430: The Evolution of WMS Implementation with Tryon Solutions
Episode 429: Following the path to Warehouse Automation with Zion Solutions Group
In the latest episode of The New Warehouse Podcast, Jim Shaw, President and Co-Founder of Zion Solutions Group, joins the show. With over 25 years of experience in the warehousing and logistics industry, Jim discusses his journey from his early days at UPS to eventually co-founding Zion Solutions Group, a company specializing in optimizing supply chain logistics. Rooted in deep industry experience and guided by his values of faith, family, and meaningful work, Jim offers a unique perspective on today’s warehousing challenges. Tune in to the episode for an in-depth look at Jim’s background and insights that could reshape how you think about supply chain optimization. Tackling Warehouse Efficiency and the Labor Equation Jim candidly addresses the multi-faceted challenges warehouses are currently facing. “How do I store more in less space? How do I use fewer people to get more out the door while maintaining my quality? And the biggest problem we’re seeing is labor,” he says. These concerns span various sectors, from retail to healthcare, and Jim suggests that the solution lies in “intelligent change.” He says it’s about “meeting the customer where they’re at, what problems they need solving,” whether that involves simple gravity conveyors or advanced robotics. Justifying Warehouse Automation Jim discusses the dilemma many warehouses face when considering high-end automation and robotics. “they may need some sortation, but their rates don’t qualify for the higher level sortation today,” he explains. Jim advocates for a more deliberate approach, cautioning against rushing into flashy, expensive solutions that may not serve immediate needs. “We’re looking for long-term meaningful partnerships… It’s not turning away work. It’s just more of an education process,” he notes, emphasizing the importance of starting with traditional material handling that can grow into more advanced systems. Jim adds, “Ultimately, you have to put your head on your pillow at night and feel good about how you solve a problem for a customer and did you do the right thing.” Navigating the Investment Horizon in Warehouse Automation Jim delves into the complexities of deciding how far ahead to plan when considering investments in automation and robotics. “I don’t know that there’s a right answer because every company has a different perspective,” he notes. According to Jim, businesses with their own distribution and fulfillment can potentially look at an extended investment period based on a clear understanding of their product’s future. For companies that don’t have a long-term commitment, like 3PLs, “the more flexible the automation, the more flexible the technology that you’re putting in,” advises Jim. Jim underscores the importance of partnering with trusted integrators or OEMs to navigate these decisions. “Find a partner that you can trust. Put your trust in that has your best interest in mind,” he says. In an environment where technology is rapidly evolving, Jim suggests a cautious approach, especially for more risk-averse companies. “You can be a fast follower… we spend it like it would be our money. If I was putting my money in my check and writing it, we take that pretty seriously because you can cripple somebody’s supply chain and ruin their business if you make wrong decisions.” Key Takeaways on Warehouse Automation Jim emphasizes the importance of “intelligent change” to address current challenges in warehouse efficiency, including labor and space constraints. A deliberate approach to automation is crucial; rushing into high-end, expensive solutions may not always serve a warehouse’s immediate needs. Flexibility is critical for long-term investments in automation, especially for companies without a long-term commitment to distribution and fulfillment, like 3PLs. EP 429: Following the Path to Warehouse Automation with Zion Solutions Group
Episode 428: Speeding up grocery fulfillment with Adam Gurga of Cimcorp
Welcome to The New Warehouse Podcast, where our guest is Adam Gurga, the National Manager for Grocery and Retail Partnerships at Cimcorp. Cimcorp specializes in providing automation solutions within the fulfillment space, including tire manufacturing, grocery, and retail industries. What sets Cimcorp apart is its unique approach to automation, specifically through its overhead gantry robots. Be sure to tune in to learn how automation is shaping grocery fulfillment. Challenges in Grocery Fulfillment and Distribution Centers Adam’s insights paint a vivid picture of grocery fulfillment and distribution centers’ complex challenges. These hurdles shape the industry’s present and future, from labor shortages to network capacity. As technology evolves, new opportunities emerge, but these come with their own set of challenges. Labor Pool Constraints – Adam identifies labor issues as one of the most significant challenges in the industry. The labor pool is dwindling due to factors like the aging population and younger generations seeking different types of work. He notes, “You’ve got fewer younger people who want to do that work. They tend to have higher levels of education than previous generations, leading them to seek out those white-collar jobs.” Network Capacity – Another challenge Adam highlights is the strain on network capacity. He says, “Feedback right now is a lot of the network capacity from a distribution standpoint from our customers is nearly maxed out, but there’s still desires, especially for publicly traded companies, for growth.” Automation Challenges – Adam also discusses the difficulties in retrofitting older buildings with modern automation solutions. While building a new warehouse might seem like a logical solution, “Retrofitting is typically less expensive. With new buildings, you’ve got rising costs of land acquisition to deal with, not to mention infrastructure, lead times, logistical remapping, and zoning challenges.” Temperature-Controlled Environments – Adam addresses the complex issue of maintaining automation solutions in temperature-controlled environments, especially for perishable goods. He notes, “There’s some limitations, not just with our automation, but in automation in general, once you start to push below that freezing level.” Navigating these challenges requires a multi-faceted approach encompassing technological innovation, strategic planning, and an in-depth understanding of market trends. Accelerating the Grocery Fulfillment Pick Process to Address Last-Mile Challenges The conversation shifts focus to the speed of delivery, a critical factor in customer satisfaction in grocery fulfillment. Adam emphasizes the importance of accelerating the picking process as much as possible to meet the demands of quick delivery. Cimcorp utilizes systems like ASRS (Automated Storage and Retrieval Systems) and gantry robots to swiftly bring products into storage, reprocess them, and build orders for delivery. He adds, “We have produce systems with six pick modules, and they’re pushing 120,000 cases in 24 hours.” Such speed is essential in a market where consumers have come to expect same-day delivery for groceries. The last mile—delivery from the distribution center to the customer’s doorstep—is another hurdle even advanced in-house automation can’t solve independently. Adam points out that grocery retailers often lose money on this crucial part of the supply chain, with losses ranging from seven to twenty-five dollars per order. This economic pressure further emphasizes the need for speed and efficiency in every preceding step, making automation even more indispensable. Overall, the challenges of grocery fulfillment are many, and the solutions are complex. However, companies like Cimcorp are taking steps to address these hurdles as technology evolves. Key Takeaways Labor Pool Challenges – Adam highlights a significant challenge concerning the labor pool, particularly in sectors requiring manual labor, such as warehouses. A declining or aging population and changing career aspirations of younger generations are making labor-intensive jobs less attractive. Need for Flexible Solutions – There is a trend of developing modular and scalable solutions to tackle immediate challenges like labor shortages and maxed-out network capacities rather than building entirely new distribution centers. Automation and Cold Storage – Automation in cold storage environments has specific challenges tied to temperature and condensation. The New Warehouse Podcast EP 428: Speeding Up Grocery Fulfillment with Adam Gurga of Cimcorp
Episode 427: Digital Twins in warehousing with Meta Logic
Welcome to a brand-new episode of The New Warehouse Podcast as we welcome Michael Santora, CEO of Meta Logic. Meta Logic is revolutionizing the warehouse landscape by creating a metaverse focused on digital twin technology and then translating that to their robotic solution, like their Logic Palette. We met at an ABCO event recently, so be sure to tune in as we dive into Meta Logic’s fresh approach to automation in warehousing. Understanding the Power of Digital Twins in Warehousing with Meta Logic According to Michael, a digital twin is “a virtual representation of a space… an exact, highly accurate 3D environment of a space and the equipment within that space.” The digital twin is a virtual replica of the physical world, capturing critical data that can influence operational decisions. Meta Logic’s digital twin technology goes beyond mere representation; it integrates physical properties like the weight a robot is carrying, the type of floor it’s driving on, or the temperature and humidity levels in the space. This allows for a simulation-controlled environment that is highly predictive. Michael elaborates: “What we’re doing with our system is we are controlling through simulation…we are integrating into that digital twin [the physical properties] to predict how something is going to behave.” The use of digital twins in warehousing generally revolves around optimizing workflows, facilitating real-time monitoring, and minimizing errors. Where Meta Logic disrupts the norm is in how it leverages its digital twin technology to control robotic operations. “We’re using this digital twin to get the best of both worlds to create a robust, inexpensive mobile robot that can move without the limitations of fixed infrastructure within the facility,” says Michael. By fusing the capabilities of traditional AGVs (Automated Guided Vehicles) and cutting-edge AMRs (Autonomous Mobile Robots), Meta Logic’s digital twin technology facilitates a new breed of robotic solutions. These are neither restricted by fixed infrastructure like AGVs nor limited by the high costs associated with the sensory and perception systems of AMRs. The result is a more agile, cost-effective, and highly adaptable robotic system that promises to redefine automation in warehousing. Revolutionizing the Supply Chain Through Digital Twins and Mobile Robots Michael explains that the concept involves creating a digital twin that supplements the hardware typically found in robots. This strategy dramatically reduces the costs and increases the flexibility of deploying a fleet of robots. The result is an innovative approach to supply chain automation, making it accessible not just to giants like Amazon and Walmart but also to companies that don’t have enormous capital expenditure budgets. Meta Logic’s digital twins allow these robots to operate with far less onboard infrastructure, thus reducing setup and operational costs. The robots look and function much like Automated Guided Vehicles (AGVs), but without the hefty price tag of building an entire infrastructure for them to run on. These mobile robots also possess the unique ability to go on and off vehicles, paving the way for new automation sectors within the supply chain. The approach alleviates common bottlenecks like truck waiting times at loading docks, thereby increasing the efficiency of the entire supply chain process. Multi-Warehouse Operations and Workflow When dealing with multiple warehouses not under a single controlling entity, Meta Logic still offers a seamless workflow. The system accommodates manual and automatic control, employing technology like Bluetooth “follow me” modes and digital joysticks for remote control. These features are helpful when products move between partner facilities not part of the Meta Logic network. Built-in weight sensors on the pallets help verify loads, enhancing the reliability of the shipping process. The system’s mission planner coordinates the robots’ activities upon their arrival at a warehouse under Meta Logic control. This advanced system considers factors like box size, weight, and stacking order to optimize the operation. In this way, Meta Logic serves as a highly adaptive layer that integrates smoothly with existing Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) systems. The end goal is simple: to convert what would have been human tasks into automated, robotic ones, thereby streamlining operations and reducing costs. The End of Traditional Pallet Racking: Embracing Intelligent Space Utilization The traditional warehouse storage notion has long relied on pallet racking systems to organize and manage goods. However, innovative advances in warehouse technology have begun to challenge this approach. “I don’t think you’ll need the racks anymore,” says Michael. Integrating AI and automated systems has increased density that outperforms conventional methods. For example, intelligent systems allow workflows to manage up to “six levels of warehouses on a single floor,” greatly maximizing space and throughput. What sets this new system apart is its focus on urban logistics, bringing warehouses closer to dense population centers instead of being located “a hundred miles away because that’s where we found space for it.” This shift doesn’t just benefit storage density and can revolutionize transportation logistics, solving issues like the last mile and enabling greener transportation methods for short trips. This intelligent system can map and adapt to any space, making it perfect for non-traditional warehouses with challenging conditions. “Our AI figures out workflows that you wouldn’t be able to see yourself by looking at,” highlighting the way forward for what could very well be the future of logistics and warehousing. Key Takeaways: Meta Logic’s digital twin technology goes beyond merely replicating a warehouse space, integrating physical factors like weight and temperature to predict behavior. By fusing traditional AGVs and cutting-edge AMRs, Meta Logic’s system delivers a new, cost-effective breed of mobile robots not restricted by fixed infrastructure. The company’s approach maximizes warehouse space and brings operations closer to urban centers, revolutionizing storage and transport logistics. The New Warehouse Podcast EP 427: Digital Twins in Warehousing with Meta Logic
Episode 426: E-Commerce fulfillment and growth with NFI
Welcome back to The New Warehouse Podcast, where today we are joined by Mike Simpson, the VP of e-commerce at NFI. With a 90-year history, NFI is a provider in the third-party logistics (3PL) industry and is known for its expansive operations across the United States and Canada. In this episode, we focus on the e-commerce aspect of NFI, exploring the trends and challenges they have faced in this rapidly evolving sector. NFI’s Dive into E-Commerce Operations The shift towards digitalization has been a significant aspect of NFI’s growth strategy over the last decade. Alongside other services like trucking, port operations, and warehousing, e-commerce has increasingly become a focal point for the company with its NFI eCom solution. This change came after six months of rigorous market research involving over 100 interviews with brands and retailers. The findings showed a significant gap in the market, especially in the mid-market brand segment. Mike elaborates on two significant challenges they found in the market: Limited Scalability – Many 3PL providers promised growth but lacked the operational infrastructure to handle the rapid scaling requirements of mid-market brands. Inefficient Customer Service – Another stumbling block was the lack of high-level customer service to assist brands in their growth phases. This comprehensive research prompted NFI to focus on offering solutions tailored for the mid-market, providing the reliability and scalability often missing from smaller 3PL providers. Leveraging Automation and Robotics for Scalability and Efficiency A noteworthy point from the conversation revolves around the role of automation and robotics in NFI’s operations. According to Mike, NFI invests in innovation to stay ahead of the curve. This focus is not just to replace human labor but to supplement it, given the low unemployment rates in the logistics sector. Technologies like goods-to-person systems and robots that assist workers in trailer unloading are being tested and implemented. The goal is to enhance operational efficiency while tailoring solutions to meet specific customer needs. These innovations range from complete automation to semi-automated solutions, and they are all aimed at increasing efficiency while balancing the cost to serve customers effectively. NFI considers automation a spectrum where the application depends on multiple factors, including customer requirements and operational efficiency. Navigating the Future of E-commerce Fulfillment As we move into peak season and beyond, the e-commerce landscape expects to continue its steady growth. While the astronomical growth rates seen during the pandemic may not be sustainable, Mike anticipates that the sector will continue to chip away at the market share of brick-and-mortar retail stores. He also mentions that this peak season will indicate the rate at which different players in the retail market grow, potentially favoring mid-market brands that have successfully leveraged marketing and advertising. Key Takeaways In the U.S., E-commerce currently accounts for about 24% of retail sales for physical goods. Experts predict this will rise to around 33% by 2027. NFI strongly emphasizes employee retention through a culture-driven approach that starts from the top down, focusing on attracting, retaining, and developing as their mantra while prioritizing safety at all levels of the organization to support and sustain growth. The speed of deliveries could potentially determine the future of e-commerce fulfillment, not just the quantity delivered. The New Warehouse Podcast EP 426: E-Commerce Fulfillment and Growth with NFI
Episode 425: Exploring Portable Storage Solutions with Pete Warhurst of Red Rover
We’re delighted to host Pete Warhurst, the CEO of Red Rover and PODS founder, on today’s episode of The New Warehouse podcast. Red Rover has found a creative solution for the moving and storage industry with its “fetchable” solutions. Tune in to hear Pete discuss the unique value proposition of their product, the technology behind it, and its potential application in the warehousing and logistics sector. Navigating Transportation in the Portable Storage Industry The portable storage industry has its own set of unique challenges and opportunities. Initially, the main hurdle was efficiently delivering the storage container to the consumer’s driveway. Traditional methods like roll-off tow trucks were not viable solutions, as they could damage the driveway and disarrange the items inside the container. Pete and his team had to innovate to find a more customer-friendly delivery mechanism that didn’t involve tilting or sliding the container off the truck bed. Pete discovered that consumer demands often drove innovation as the business evolved. For example, customers started asking to move their containers from one county to another, pulling the company into the moving industry. This need led to expanding services to meet consumer demands, from local to inter-county moves. Interestingly, customer creativity didn’t stop there; people continued to find new uses for these portable storage containers inside and outside traditional warehousing environments. This consumer-driven innovation prompted the company to adapt continually, leading Pete to his next venture, RedRover. At the core of RedRover is eliminating the logistical headaches that come with delivery and transportation. Pete realized that even with route optimization and increased density, delivery was still a break-even proposition and often a source of customer dissatisfaction. RedRover aims to eliminate the frustration from this part of the business, focusing on streamlining logistics to enhance customer satisfaction and operational efficiency. Red Rover’s Portable Storage Solution Empowers Consumers Through Flexibility and Control Customers start by booking a truck and a container online or through the app. After confirming their reservation, they drive to a designated Red Rover facility, where they can access their reserved truck using a secure gate code. The Red Rover model offers two unique styles of trucks, which are: Ramp Truck – This is the initial truck style Red Rover started with. It features a versatile ramp the customer can position anywhere around the truck. This allows consumers to load items conveniently through doors on the side or the back of the truck. Retriever Truck – This newer truck model works best for those who need longer-term storage solutions and the convenience of a container. The container comes off the truck with the push of a button and is placed directly onto the consumer’s driveway, eliminating the need for the truck to remain parked there. Once they pick their desired truck, consumers can manage their portable storage needs without relying on a delivery schedule. The truck is free for up to 16 hours for loading and unloading. Once the customer is ready, they can simply return the container for convenient storage or efficient transportation across town or the country. Leveraging Portable Storage for Future Applications in Warehousing This Red Rover portable storage solution has significant potential for warehousing with wide use of storage containers. The safety measures, the ease of operation, and the potential for added automation could transform warehouse container management. Additionally, the Red Rover system could offer new opportunities in scenarios like driver shortages, where time and efficiency are of the essence. Warehousing operations could greatly benefit from this technology, as it could ease the process of unloading containers from chassis, saving time and boosting efficiency. As warehouses evolve, especially with the demand for space and quick turnover, solutions like Red Rover could become essential tools for handling storage and transportation challenges effectively. Key Takeaways Red Rover Revolutionizes Delivery: The company has innovated a more efficient, customer-friendly way to deliver storage containers, resolving traditional logistical headaches. Self-Service Model: Red Rover’s unique model allows consumers to manage their portable storage needs on their schedule, enhancing flexibility and control. Future Warehousing Applications: Red Rover’s technology can potentially solve warehousing problems, particularly in scenarios like driver shortages and quick turnover demands. Listen to the episode below and leave your thoughts in the comments. The New Warehouse Podcast EP 425: Exploring Portable Storage Solutions with Pete Warhurst of Red Rover
Episode 424: Addressing testing challenges by implementing testing automation in the supply chain industry with Cycle Labs
In this episode of The New Warehouse Podcast, we had the pleasure of speaking with Josh Owen, the Co-Founder and CEO of Cycle Labs, a company dedicated to revolutionizing testing in the warehousing industry. Cycle Labs is at the forefront of revolutionizing warehouse testing. By embracing automation and efficient testing, businesses can overcome the challenges of system upgrades and thrive in an environment that demands adaptability and innovation. Join us as we delve into how Cycle Labs is making waves in warehouse testing, helping businesses overcome their fears and anxieties regarding system upgrades and enabling them to thrive in this ever-evolving field. The Challenges of System Upgrades in Warehousing With his extensive experience in supply chain technology, Josh Owen recognizes the challenges that warehousing professionals face regarding system upgrades. He highlights, “Taking something as complicated as a warehouse management system and putting it into production can be trying times.” Manual testing, late nights, and weekend work become the norm, leading to burnout and increased risk. However, Josh emphasized that this is not a unique problem; many organizations share these challenges. It’s essential to understand that innovative solutions like Cycle Labs have addressed and solved these issues. The Role of Automation in Testing Josh stressed how Cycle Labs helps clients automate various testing scenarios, from regression testing during system upgrades to ongoing validation of critical processes. “We give our clients the ability to focus on the things that improve those projects and solve some of those challenges by giving them their time back.” In this light, automation is transforming the way warehouse testing is approached, making it more efficient and less resource-intensive. Josh’s insights convey how businesses can benefit from this approach and allocate their resources more strategically. The Impact of Testing Automation on the Warehousing Ecosystem By addressing the challenges of system upgrades and testing, Cycle Labs helps create smoother, more predictable relationships between systems integrators and their clients. Cycle Labs’ approach can lead to more frequent system upgrades, enhancing the overall competitiveness of warehousing businesses. Efficient testing can have a ripple effect, from fostering better relationships with OEMs to enabling businesses to embrace change and innovation. Key Takeaways on Testing Automation Efficient Testing Eases System Upgrades: Automation in testing alleviates the anxiety and resource drain associated with system upgrades. It allows businesses to confidently approach changes, knowing their critical processes are validated and error-free. Resource Allocation and Collaboration: By automating testing, businesses can allocate their resources more strategically, reducing the pressure on employees who would otherwise spend weekends testing. Collaboration between different stakeholders in the warehousing ecosystem becomes smoother and more predictable. Embracing Change and Innovation: Frequent system upgrades become more achievable, enabling businesses to adapt to the ever-changing warehousing landscape. This mindset shift can help organizations experiment, innovate, and stay competitive. The New Warehouse Podcast EP 424: Addressing Testing Challenges by Implementing Testing Automation in the Supply Chain Industry with Cycle Labs
Episode 423: Navigating future-ready warehousing with Mark Wheeler of Zebra Technologies
We are thrilled to welcome Mark Wheeler, the Director of Supply Chain Solutions at Zebra Technologies, to today’s episode of The New Warehouse podcast. Zebra Technologies is at the forefront of developing state-of-the-art solutions to optimize productivity and efficiency in the warehousing industry. Mark joins us to delve into the game-changing findings of Zebra’s recent Warehousing Vision Study. Continue reading and tune in to the podcast for some actionable insights that could redefine how you approach warehousing. The Pulse of the Industry: Shaping Future-Ready Warehousing Mark explains, “We’ve been doing the vision study for a number of years now, and it has become an annual study, mostly due to the dynamic nature of the warehouse market that we’ve seen over the last five years.” The study’s value lies in its snapshot of the current state and its ability to track changes over time. By interviewing around 1,400 respondents globally, the research covers a broad spectrum of perspectives. In recent editions, the study expanded to include warehouse associates and decision-makers to provide a well-rounded perspective of what’s happening in the industry. Mark highlights one particularly insightful point from this year’s study: “We’re in a really interesting time, with regard to the warehouse market, with kind of a little bit of a pause in the rapid growth that we saw in the previous years.” The pause Mark refers to appears to be a temporary blip rather than a trend. While some major players are rethinking their expansion strategies, the underlying growth drivers, like e-commerce, are still robust. Technologies like RFID are gaining significant attention, showing that the industry is not standing still but evolving. Mark underscores the industry’s emphasis on “supply chain visibility and incorporating things like over-the-road visibility and yard management visibility into operations.” The Path to Warehouse Automation The shift toward warehouse automation has gained momentum due to evolving supply chain dynamics and the relentless growth of e-commerce. As Mark articulates, the path to automation involves multiple layers: Understanding Service Level Agreements (SLAs) for setting operational goals Prioritizing labor optimization through wearable technologies Implementing intelligent mechanization for routine tasks Investing in sensor technologies for enhanced operational visibility These elements align technology with evolving service demands and operational efficiencies. As the industry pivots, the focus shifts from merely expanding capacity to optimizing for cost and service. Companies are reassessing their physical locations, operational scale, and technology investments. In this transitional period, the emphasis is on a balanced approach that harmonizes labor, technology, and location to meet market demands. This adaptation represents a strategic step toward a more sustainable and efficient future in warehouse management. Supply Chain Visibility in Future-Ready Warehousing Achieving visibility enhances overall efficiency by providing real-time insights into the movement of goods, shipments, and inventory. It eliminates the frequent back-and-forths between departments and reduces uncertainty about shipment arrivals and the location of products within the yard. Enhanced visibility translates into better coordination and minimizes errors, significantly improving the supply chain operation. Mark notes that RFID technology, in particular, is becoming a cornerstone for achieving supply chain visibility. Companies increasingly prioritize this technology as it benefits inventory accuracy, loss prevention, and overall operational effectiveness. Beyond RFID, the drive for better visibility pushes the adoption of various edge technologies and sensors. These technologies not only alleviate labor burdens but also add a layer of precision and speed to supply chain operations. Considering the increasing complexity and pace of the e-commerce landscape, the focus on inventory accuracy and visibility has become the top operational challenge, surpassing delivery speed. Investing in technologies will bring more visibility into supply chains, which is foundational for future success. Key Takeaways on Future-Ready Warehousing The shift in focus from rapid expansion to operational efficiency and technological integration suggests that the industry is moving towards a more sustainable and tech-driven future. Companies are no longer solely focused on grabbing market share and space. Instead, they are actively re-strategizing, considering optimal locations, facility sizes, and effective technology implementation for automation and modernization. Strategic investment in new technologies is crucial for operators to adapt and thrive in the evolving supply chain landscape. The New Warehouse Podcast EP 423: Navigating Future-Ready Warehousing with Mark Wheeler of Zebra Technologies
Episode 422: ShipHero is ushering in a new era of efficiency for 3PLs
In a recent episode of The New Warehouse podcast, we had the opportunity to sit down with Aaron Rubin, the founder of ShipHero. ShipHero is a game-changing software platform that provides many services to shippers, brands, and 3PLs, including order management, inventory tracking, and warehouse management. With ShipHero, Aaron aims to simplify complex processes, help manage returns more efficiently, and ultimately create a better shipping experience for all parties involved. So whether you’re a brand owner, a logistics professional, or just interested in the fascinating world of warehousing, tune in to gain insights directly from an industry expert. How ShipHero is Improving Supply Chain Efficiency The e-commerce landscape is evolving rapidly, with it, consumers’ expectations. Gone are the days when customers were willing to wait extended periods for their packages to arrive. In this fast-paced world, supply chain efficiency has become a pivotal concern for businesses. As Aaron Rubin aptly puts it, “The landscape has shifted so dramatically that if you’re not leveraging technology at every step of the supply chain, you’re already behind.” ShipHero aims to be that technological leverage, offering solutions that bridge gaps in real-time tracking, order management, and even returns. The Returns Conundrum: A Sustainable Solution by ShipHero It’s not just about shipping products out; it’s also about managing the influx of returns sustainably. “Returns are not just a logistical problem; they’re an environmental concern too,” Rubin emphasizes. ShipHero goes beyond the traditional methods of handling returns. Their software intelligently determines the most appropriate action for each returned item: restocking, repairing, or recycling. This is good for business; it’s good for the planet. Social Media: The New Frontier for ShipHero The role of social media in influencing consumer behavior, especially regarding e-commerce. “TikTok isn’t just for dancing and memes; it’s turning into a significant sales channel,” says Rubin. ShipHero is well ahead of the curve, working on features integrating these new avenues directly into their platform. This flexibility allows warehouses to adapt rapidly to trending products, ensuring that the supply chain is as efficient and responsive as possible. Key Takeaways Leveraging technology in supply chains is no longer optional; it’s essential for staying competitive in today’s fast-paced market. A sustainable approach to returns management is becoming increasingly vital for the environment and a brand’s longevity and reputation. The rise of social media platforms as sales channels is a trend to watch, necessitating adjustments in how businesses manage e-commerce and fulfillment. The New Warehouse Podcast EP 422: ShipHero is Ushering in a New Era of Efficiency for 3PLs
Episode 421: Solving customer returns with Kyle Bertin of Two Boxes
In our latest episode of The New Warehouse Podcast, we are excited to have Kyle Bertin, Co-Founder of Two Boxes, on the show. Two Boxes aims to revolutionize the warehousing industry by tackling inefficiencies in the returns process—a problem we all want solved. If your returns area is an eyesore and you keep throwing more labor at the problem, this episode is for you. There is an easier way, so tune in and learn how Two Boxes makes reverse logistics a competitive advantage for 3PLs and warehouses. The Problem with Customer Returns Kyle Bertin was looking for a problem to solve and found one in customer returns. He points out, “Last year, customers in the U.S. returned 20% of their purchases,” and e-commerce heavy merchants are seeing up to 40%, illustrating the scale of the returns dilemma that 3PLs and warehouses must deal with. “Every time I went into a fulfillment center, there was a section of the warehouse that looked pretty nasty, to say the least, and every time I asked about it, it was the returns area.” According to Bertin, there are several challenges that 3PLs and other players in the space are grappling with. High-Volume Strain – “Some of our 3PL customers might receive a thousand, 2000, or 5000 units of returns in a given day.” The sheer quantity of returned items is overwhelming and demands a smarter allocation of labor and resources. SOP Complexity – Keeping up-to-date Standard Operating Procedures for returns is challenging due to the constant updates and multiple brand-specific requirements. Lack of Metrics – There’s a noticeable gap in tracking and billing mechanisms for the returns process. Missed Business Opportunities – Some 3PLs avoid certain types of business because managing their returns is too tricky. Sustainability – Additional packaging and transportation associated with reverse logistics contribute to logistics being responsible for 60% of the world’s carbon emissions. These points emphasize the need for technology and system improvements in managing the complex warehousing returns landscape. Efficiently Managing Customer Returns in Warehouses and 3PLs Two Boxes provides software designed to address the complexities of managing customer returns in warehouses. The platform aims to act as a centralized system of record, integrating with existing front-end systems to offer a unified return process across multiple brands. It also focuses on automating Standard Operating Procedures (SOPs) and guiding warehouse staff through the return process via step-by-step instructions. This feature not only aims to simplify training but also seeks to ensure more accurate inventory reconciliation. Another aspect of the software is its emphasis on data tracking and analysis. Two Boxes fills a gap in key performance indicators (KPIs) designed explicitly for the returns section, offering better oversight and actionable insights for warehouse operators and merchants alike. The software can aid in making billing, pricing, and value-added services more scalable, thus potentially transforming returns from a logistical headache into an asset. Creating a Better Worker Experience Kyle believes that technology elevates efficiency and improves the worker’s day-to-day experience. “At the end of the day, we make the actual worker’s experience better, too,” Kyle says. He insists this human-centric approach has a ripple effect, improving everything from brand value to end-consumer satisfaction. He adds, “We are rolling out new technology that enables us to triage returns upon receipt so that a 3PL can put their labor on the returns that will be most impactful to their merchants.” Three Key Takeaways: Returns are challenging and can be a competitive advantage with the right processes and technology. 3PLs need to overcome their hesitance to adopt new technologies for the sake of long-term efficiency and growth. A better worker experience can lead to overall improvements in operational performance and customer satisfaction. The New Warehouse Podcast EP 421: Solving Customer Returns with Kyle Bertin of Two Boxes
Episode 420: Intelligent Warehouse Automation with Exotec
Today, on The New Warehouse Podcast, we welcome Andy Williams, Executive Vice President of Sales North America of Exotec, to discuss intelligent warehouse automation. Exotec specializes in innovative Automated Storage and Retrieval Systems (ASRS), leading the way in creating a more efficient, flexible, and responsive fulfillment system. If you’re keen on understanding the intricacies of intelligent warehouse automation and how it could redefine your operations, this episode is an essential listen. The Role of Robotics in Intelligent Warehouse Automation Andy Williams emphasized robotics’s pivotal role in shaping the future of warehouse automation. He noted, “It became evident that robotics was really the future of automation and warehousing. For many different reasons, but just robotics in general and warehousing is much more flexible; you can kind of build for capacity as you go.” This observation serves as a compass for companies contemplating investments in automation technologies, pointing to the flexibility that robotics inherently bring to the warehouse environment. From ASRS to AMR in Intelligent Warehouse Automation Delving into Exotec’s core technology, the Skypod, Andy Williams explained what sets their systems apart: “What makes Exotec different is purely from a technology standpoint, we have an incredibly dense system. But it’s really more so the flexibility of the design,” he said. The Skypod is unique in its ability to function as an Automated Storage and Retrieval System (ASRS) and quickly transition into an Autonomous Mobile Robot (AMR), showcasing its innovative approach to intelligent warehouse automation. The system’s dynamic capability allows it to complete a small e-commerce order with two or three order lines in less than five minutes, regardless of the system’s size. Driving Innovation in Intelligent Warehouse Automation The company’s culture has a direct influence on its innovative capabilities. Andy Williams shed light on this by stating, “First and foremost, the culture of Exotec is probably the number one reason I came. That group was able to create a set of really revolutionary technologies for warehousing automation.” Andy emphasizes that at Exotec, the company’s culture has enabled them to set new standards in intelligent warehouse automation. “One of the mantras inside Exotec is almost pass is fail. And I think that’s how the company established a really successful solution.” This phrase encapsulates the company’s ethos of striving for perfection, underlining the stringent standards that Exotec sets for its products and services. Key Takeaways Guaranteed Reliability – Exotec guarantees system reliability through intelligent warehouse automation features like no single point of failure, ensuring uninterrupted access to goods even if a robot encounters an issue. This makes it a reliable and efficient solution for goods-to-person picking across various industries. Simplifying the Complex – Exotec simplifies complex warehouse challenges by providing a fail-safe, highly reliable system. Intelligent warehouse automation enhances internal efficiencies and opens up transformative possibilities for the entire supply chain, from location flexibility to gaining a competitive edge. Space Efficiency and Supply Chain Innovation – Exotec systems allow for high throughput and dense storage, enabling warehouses to operate effectively in smaller footprints. This results in cost savings and provides the flexibility to position warehouses closer to manufacturing hubs or consumer bases, revolutionizing supply chain strategies. The New Warehouse Podcast EP 420: Intelligent Warehouse Automation with Exotec
Episode 419: Navigating Fleet Electrification with Kevin Kushman of Electrada
The New Warehouse Podcast is excited to bring insights from Kevin Kushman, CEO at Electrada. Kevin is a leading authority in fleet electrification. Electrada is a trailblazing company helping warehouse operators seamlessly transition to electric fleets. If you’re grappling with how to steer your warehousing operations into the future of electrification, this is a conversation you can’t afford to skip. Energy Planning: The Critical Backbone of Fleet Electrification Kushman couldn’t emphasize it more: “When you’re building out an electric fleet, you’ve got to start thinking about energy at the same time you start thinking about vehicles.” In an industry where time is money, delays in energy infrastructure can cost you dearly. According to Kushman, taking 8 to 12 months to deploy charging infrastructure is not uncommon. It’s clear that energy planning is not merely an ‘add-on’ but forms the critical backbone of your transition to an electric fleet. The planning shouldn’t be an afterthought but a parallel process to vehicle acquisition. Understanding the Challenges of Fleet Electrification Kushman offers caution for those thinking of going alone: “We’re finding opportunities to come in and help those folks.” He adds, “Electrada takes a surgical look at what we call load shape, which translates to what the energy capacity needs look like for fleets of all sizes and how that translates to power.” Challenges include: Multi-site interactions with utilities Inability to scale further Understanding the new realm of energy risks and the cost of power Bandwidth constraints Identifying the lowest cost per mile Bottlenecks in progress caused by the DIY approach Electrada develops and invests in the solution, acting as the infrastructure owner while providing charging as a service. This approach takes all risk away from the fleet owner, covering technology, reliability, and cost. 360 Charging as a Service 360 Charging as a Service is a comprehensive electric vehicle charging solution encompassing system design, operation, and maintenance under a multi-year contract. The service aims to provide reliable and sustainable electric fuel at a competitive cost compared to traditional fuels. Eliminating extra fuel stops also enhances operational efficiency. Kushman adds, “What we’re describing with 360 as a service is a fully wrapped, capitalized, and guaranteed performance environment where we come in and design the system.” Electrada is technology agnostic and requires technology providers to live up to the commitment of 99% uptime and are One Charge Point Protocol (OCCP) compliant. The focus is on demonstrating cost savings and reliability to facilitate the transition to electric fuel. Key Takeaways Robust energy planning should coincide with vehicle acquisition to avoid costly delays. Electrada offers a comprehensive charging service, acting as the infrastructure owner and risk-bearer, which provides clients with a predictable fuel cost under a performance contract, removing all technological and energy risks. Early consultation with experts can save you from common pitfalls and help you navigate the complex landscape of warehouse electrification. The New Warehouse Podcast EP 419: Navigating Fleet Electrification with Kevin Kushman of Electrada
Episode 418: Navigating e-commerce fulfillment with Radial
In today’s episode of the New Warehouse podcast, we have the privilege of Laura Ritchey, the Executive Vice President and COO at Radial, as our guest. Radial is a company that specializes in providing e-commerce fulfillment services to various brands, offering a wide range of logistics solutions for the modern world of online shopping. With a substantial footprint in the e-commerce landscape, Radial aims to streamline operations and enhance the customer experience. In this episode, we dive deep into Laura’s extensive experience, the challenges of e-commerce fulfillment, and the exciting trends. E-Commerce Fulfillment: Balancing Quality, Cost, & Service Laura emphasizes the intricate nature of the supply chain and how Radial tackles these challenges. She highlights that their teams operate as an extension of the brand or retailer, sharing the same passion to delight end consumers and provide agreed-upon services to clients. Laura references a survey conducted by Radial during the previous holiday season, highlighting the growing trend of customer expectations returning to two to three-day delivery times. The valuable advice given is to engage customers to understand their preferences directly. Recent client experiences have made them realize that, contrary to their previous assumptions of needing one or two-day delivery to remain competitive, they should prioritize ensuring transparency and visibility throughout the shipping process. The core idea centers around the significance of a seamless and transparent consumer experience and reliable delivery timelines. Delivering a Competitive Advantage in E-Commerce Fulfillment In today’s fiercely competitive e-commerce landscape, creating a competitive advantage for brands is a multifaceted endeavor. It all begins with seamless integration, where real-time data exchange plays a pivotal role. Laura notes, “We’re transmitting activities and updates around the order. So there has to be a level of integration…to make sure that all that data gets to the right places and triggers the right notifications to the customer.” This integration extends to internal systems and the customer-facing aspects of a brand’s operation. The ability to provide customers with up-to-the-minute information, such as order updates and inventory availability, is a vital component of the competitive edge. Essentially, it’s about meeting customer expectations in an era where convenience and speed reign supreme. By leveraging technology and data analytics, brands can keep pace and stay one step ahead by optimizing product offerings, inventory management, and the overall customer experience. Empowering Employees Laura emphasizes the significance of leveraging technology to enhance the employee experience, boost retention rates, and foster a positive workplace culture. “Happy and satisfied employees will give us better quality and service metrics.” She shares stories of employees’ interactions with robots, dispelling displacement concerns and showcasing how technology can enhance the human workforce. “If you don’t offer a good place to work if you don’t offer opportunities for advancement… competitive benefits package… it’s a real struggle.” Laura shares a story of one employee who began as a receiving clerk and is now running one of their sites. These stories are powerful and inspiring to other employees and convey the opportunities and resources available to them. Key Takeaways Customer Expectations: E-commerce fulfillment success hinges on meeting customer expectations for speed, visibility, and accurate delivery. Technology Synergy: Integrating AI, robotics, and automation empowers brands to optimize operations, increase efficiency, and elevate the employee experience. Employee Engagement: Enhancing the employee experience through technology fosters a motivated and dedicated workforce. Leveraging technology to streamline training, improve communication, and offer growth opportunities contributes to employee satisfaction and operational excellence. The New Warehouse Podcast EP 418: Navigating E-commerce Fulfillment with Radial