Creative Virtual, a provider in customer and employee engagement, knowledge management and self-service solutions, is sponsoring the company’s sixth annual CRMXchange Technology Innovation Showcase webinar titled ‘Humans & AI: The Perfect CX Power Couple’. Chris Ezekiel, Founder & CEO, will share a series of live demonstrations during the webcast on Thursday, 6 September 2018 showing how organisations are using the combination of humans and artificial intelligence to deliver a positive customer experience.
“For some time now, we’ve been learning about how customer experience is a key differentiator in the marketplace, but delivering a positive experience continues to be a struggle for many organisations as they try to support more contact channels than ever before,” says Chris. “I’m looking forward to sharing how Creative Virtual’s intelligent solutions empower organisations to use a combination of artificial intelligence and humans to improve omnichannel customer service and build better relationships with customers.”
During his presentation, Chris will give an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact centre performance, and increase customer satisfaction scores. Through a series of live demonstrations, attendees will learn:
- Best practices for implementing chatbots, virtual agents, and live chat to provide accurate and seamless omnichannel engagement
- The benefits of centralising knowledge management and using a single orchestration platform to deliver consistent support across contact channels
- Ways to leverage a hybrid of machine learning and human curation of content to reduce support costs while improving conversational engagement
To register for the ‘Humans & AI: The Perfect CX Power Couple’ webcast, visit the CRMXchange website. A recording of the event will be provided to all registrants.
To learn more about bringing together humans and AI to enable anywhere, anytime customer and employee engagement, visit the Creative Virtual website.
