OZ Lifting launches wireless Hoist options
OZ Lifting Products LLC is offering wireless options for its electric chain hoist and builder’s (wire rope) hoist. The hoists can now be ordered as a kit with a wireless adapter included, while the adapter can be purchased separately for anyone who already owns a hoist. The range remains available as a base unit with a corded pendant. OZ offers the electric chain hoist in 500 lbs, 1,000 lbs., 2,000 lbs., and 4,000 lbs. capacities; and the builder’s hoist in 500 lbs. and 1,000 lbs. capacities. Both wireless options are available for all models, apart from the lightest electric chain hoist. Wireless versions of the builder’s hoist have been available in the past, but this is the first time that the electric chain hoist can be used with these options. “The wireless options give the user greater flexibility, without the limitation of where the hoists can be operated. We have offered other wirelessly controlled hoists in the past and have always had success with them. We feel that both of these styles of hoist will be popular with a wireless option.” said Richard Miller, sales manager at OZ Lifting The compatibility of the adapters, which don’t add any significant weight to the hoist upon which they are attached, will depend on the serial number of the user’s hoist. The adapters offer a 250 ft. line-of-sight range. Miller added: “Wireless use is favorable when the operator is trying to operate the hoist from a longer distance away or in an area where it is hard to run a traditional, wired pendant [you can only use one or the other]. The wireless option gives the user more flexibility and freedom while making the lift, whether they are sourcing a new lifting product or buying an adapter to fit an existing hoist. The plug-and-play adapters can be installed in minutes; there is no wiring.” The hoists Already popular among dealers and end users alike, the electric chain hoist offers overload protection; a high-performance friction clutch is integrated with the load brake, designed to prevent overloading the hoist. A forged carbon steel load hook boasts a heavy-duty latch, while the bottom hook features a thrust bearing to allow 360-degree rotation to prevent twisting of the load chain; the top hook is rigid. A load sheave provides better distribution of the load and smooth lifting with reduced vibration and wear; and precision machined gears are heat treated for strength and durability. The electric builder’s hoist, meanwhile, is lightweight and compact for convenient mounting. A dynamic and mechanical brake provides instant and safe braking, and upper and lower limit switches provide additional safety. Galvanized wire rope with a 360-degree weighted hook includes a safety latch, while other features include quick release pendant and power cords; and the ability to operate on standard domestic power supply. Wireless versions and adapters for the electric chain hoist and builder’s hoist are in stock and ready to ship.
Peak Technologies announces strategic partnership with Robotize for warehouse automation
Peak Technologies, a global provider of smart warehouse solutions, has announced its strategic partnership with Robotize, a cutting-edge robotics company specializing in autonomous mobile robots (AMRs). This collaboration aims to revolutionize warehouse heavy pallet movement, enhancing efficiency and productivity. As part of its commitment to smart technologies, Peak Technologies has consistently focused on developing innovative solutions for warehouse automation. Peak’s expertise lies in creating intelligent systems that optimize logistics, reduce operational costs, and improve overall supply chain management. Robotize’s AMRs are at the forefront of warehouse and manufacturing automation, offering seamless integration with existing infrastructure. These agile robots can navigate complex environments, transport heavy pallets, and precisely perform repetitive tasks. By joining forces with Robotize, Peak Technologies aims to accelerate the adoption of AMRs across industries, streamlining operations and ensuring a competitive edge for its clients. “We are excited to collaborate with Robotize,” commented Tony Rivers, CEO of Peak Technologies. “Their expertise in robotics design and engineering aligns perfectly with Peak’s ability to sell, implement, and support advanced automation solutions that enable smarter, more efficient warehouses and factories. Together, we will unlock new opportunities for our customers, enabling them to achieve unprecedented levels of productivity.” Anders Pjetursson, CEO at Robotize added, “We look forward to working closely with Peak Technologies as we drive the next generation of internal material transport automation together. Our shared passion for innovation and excellence will redefine how goods move within distribution centers, ensuring seamless operations and rapid scalability.” The Peak/Robotize partnership will focus on joint business development and on bringing advanced AMR technology to warehouse and manufacturing operations across the globe. Peak Technologies and Robotize are committed to delivering solutions that empower businesses to thrive in an increasingly dynamic market.
Zion Solutions Group joins forces with Locus Robotics to supercharge warehouse productivity
In a groundbreaking move set to enhance and redefine warehouse operations, Zion Solutions Group has announced its strategic partnership with Locus Robotics. This collaboration leverages the Locus Global Alliance Network, a consortium of the warehouse industry’s best and brightest, dedicated to propelling productivity and transforming supply chains with innovative robotics, service, and software solutions. “Embarking on this partnership with Locus Robotics is a leap forward in our mission to innovate and optimize warehouse operations for our customers,” said Jim Shaw, President of Zion Solutions Group. “Locus Robotics stands out in the realm of warehouse automation. Their solutions fit into any warehouse environment, and together, we aim to deliver seamless, scalable, and rapidly valuable solutions to our customers.” This partnership represents a synergy of Zion Solutions Group’s extensive expertise in supply chain integration and Locus Robotics’ pioneering AI-driven robotic solutions. It signals a unified approach to tackling today’s logistics challenges, offering clients a robust, affordable, intuitive robotic warehouse automation solution that enhances productivity, reduces costs, and scales effortlessly. “The Locus Global Alliance Network thrives on collaboration with leaders like Zion Solutions Group to push the boundaries of what’s possible in supply chain management,” stated Steve Simmerman, Head of Global Alliances. “Our combined efforts will ensure clients benefit from a comprehensive, end-to-end solution that is not just easy to integrate but is also designed for maximum productivity gains from the outset. We couldn’t be more excited about partnering with a System Integrator with Zion’s reputation for solving problems in the industry.” Zion Solutions Group’s partnership with Locus Robotics underscores a shared commitment to delivering field-proven results and addressing the dynamic needs of the robotic market. This collaboration is poised to revolutionize warehouse operations by providing: Expert Integration: Seamlessly blending Locus’s AI-driven robotics with Zion’s unique supply chain solutions. Scalable Solutions: Tailored to fit any environment and grow alongside business needs. Immediate Value: Delivering significant productivity gains and cost reductions from day one. As this partnership unfolds, Zion Solutions Group and Locus Robotics are not just reimagining warehouse operations; they’re setting the stage for the future of logistics.
JLG named one of The Washington Post’s 2024 Top Workplaces
Recognized as a top-ranked company in the Washington D.C. area for its unique Workplace Culture JLG Industries, Inc., a global manufacturer of mobile elevating work platforms (MEWPs) and telehandlers, has been named one of The Washington Post’s 2024 Top Workplaces in the Washington, D.C. area. Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC, which measured several aspects of workplace culture, including alignment, execution, and connection. “Everything we do at JLG honors our 55+ year history of innovative product design and progressive manufacturing, as well as workplace transformation efforts which include team member career growth and skills development. We focus on fostering an inclusive and collaborative environment and lead from a ‘People First’ culture philosophy — from employees to customers, even suppliers, and the local communities in which we live and work,” said Maria Silva, JLG’s vice president of human resources. “Being named a Top Workplace is an outstanding recognition that truly sets our company apart. We are so honored to receive this award, especially because the judges were our employees!” The Washington Post hosted an awards ceremony on Thursday, June 20, to recognize JLG and other top-ranked companies, including technology companies, government contractors, real estate firms, and financial service providers. “For more than a decade, The Washington Post’s Top Workplaces list has served as an essential resource for D.C. area professionals, equipping them with unparalleled insight into the best local companies to work for as heard directly from their employees,” said Bronwen Latimer, the editor for Special Initiatives at The Washington Post. “This year we have highlighted 250 companies — more than ever before — giving a more robust picture of the current employee experience in the area.” For more about The Washington Post’s best places to work in the Washington D.C. area and to see the full list of this year’s honorees, visit Top Workplaces 2024.
Carolina Handling breaks ground on new South Carolina facility
Carolina Handling, the exclusive Raymond Solutions and Support Center for South Carolina, North Carolina, Georgia, Alabama, and Florida’s central time zone, broke ground on a new 267,000-square-foot facility in Pickens County, South Carolina. Scheduled to open in spring 2025, the new building at 3800 Calhoun Memorial Highway in Easley will consolidate Upstate operations of the Charlotte, NC-based intralogistics company, bringing together the warehouse and office space from four area facilities under one roof. Founded in Charlotte in 1966, Carolina Handling opened an office and training center on River Road in Piedmont, SC in 1972 that today serves as the company’s rebuild facility. A second Carolina Handling building opened on River Road in 2013 to house offices, training facilities, and a customer experience center. In 2015, the company opened an Equipment Distribution Center on Piedmont Highway in Piedmont, South Carolina as a regional hub to better serve customers across the Southeast. And in 2018, the company added a warehouse on Michelin Court near Donaldson Center. Carolina Handling’s new facility at Speedway Industrial & Technology Park will feature 237,000 square feet of warehouse space to accommodate technician bays for new, rental, and renewed equipment, as well as parts, distribution, and logistics operations. Another 30,000 square feet will house offices, meeting and training space, and a customer experience center. “Carolina Handling has experienced extraordinary growth in the past few years, and we expect that trend to continue in 2024 and beyond,” said Carolina Handling President & CEO Brent Hillabrand. “This new facility helps position us for the future and allows us to realize large economies of scale by bringing our operations across the Upstate region of South Carolina under one roof.” Carolina Handling continues its evolution from a forklift-only provider to an end-to-end intralogistics solutions company offering a broad range of consulting, connected technologies, automation systems, and service to support the growing and changing material handling needs in warehouses and distribution centers. Along with forklifts and a full range of warehouse equipment, the company offers design, engineering, and implementation services to help customers achieve more space, speed, safety and efficiency with integrated automation technologies, many of which will be showcased in the new facility’s customer experience center. The first tenant at Speedway Industrial & Technology Park, Carolina Handling has partnered with architect COR3 Design LLC, civil engineering firm Seamon Whiteside and Evans General Contractors on the design and construction of its new regional facility. Speedway Industrial & Technology Park is being developed by Realty Link, LLC.
NetLogistik introduces Transportation Efficiency and Productivity (TEP) and Warehouse Efficiency and Productivity (WEP)
Easy-to-use tools help companies with less complex and smaller operations NetLogistik, a provider of transformative services for supply chain digitalization, introduces new functionality as part of its Supplynet Suite®, NetLogistik’s microservices and digital supply chain solutions platform. Transportation Efficiency and Productivity (TEP) seamlessly syncs the entire transportation management process, from planning and tracking to freight settlement. Warehouse Efficiency and Productivity (WEP) optimizes, automates, measures, and controls warehouse and distribution center operations. “NetLogistik offers these products to our small-to-medium sized businesses that want transportation and warehouse management functionality but don’t need all the features of enterprise-sized solutions,” says Jagan Reddy, US Managing Director, NetLogistik. “These easy-to-use tools work best for companies with smaller and simpler operations.” TEP optimizes the efficiency and accuracy of transportation operations with complete visibility into orders, shipments, and deliveries—while building stronger relationships with suppliers, carriers, and customers through reliable, on-time performance. Businesses that have utilized Netlogistik’s TEP solution have achieved impressive results, including: Up to 33% reduction in administration times Up to 5% savings in total transportation costs Up to 50% improvement in customer service TEP maximizes order management, shipment planning, transport selection, documentation management, route monitoring, and shipment costs. It can integrate with partner FarEye, an intelligent delivery management platform that increases the visibility of multimodal, long-haul, first-mile, and last-mile deliveries. Onest Logistics Principal CEO and Founder, Rubén Imán says, “TEP Sets us apart from the competition. It’s a strategic tool that saves us 4% on transportation.” WEP facilitates all processes within a warehouse, from assigning appointments to shipping. It offers appointment scheduling, receiving operations, wave planning, picking operations, packstation management, and shipping operations. WEP integrates with the Vocollect® voice-directed work solution, Honeywell® Voice, and the GAINS® Demand Planning System for additional functionality. Clients using WEP can: Increase inventory accuracy Boost operator productivity Optimize storage capacity Visualize real-time information Improve customer service Farmapronto Project Director says, “Due to the demand and growth we were experiencing, expiration and assortment problems were developing. NetLogistik’s (WEP) Warehouse Management System helped us increase productivity and reduce operating expenses—in addition to making our assortments more efficient. Through this, we were able to achieve a satisfactory delivery to our branches, increasing our sales by 40%.”
Miami Beach hosts IntraLogisteX USA this fall
Coming to Florida on October 22nd and October 23rd – IntraLogisteX USA, is the logistics and supply chain management sector’s unmissable showpiece. This is the industry event for connecting innovative product suppliers with influential decision-makers in search of next-generation solutions that enhance their organization’s efficiency, agility, and scalability. Taking place at the Miami Beach Convention Center, IntraLogisteX USA is set to attract more than 150 exhibitors, 4,000-plus visitors, and more than 30 expert speakers, whose thought-leading opinions and experience will offer attendees valuable industry insight. This single, exceptional show features five function-specific zones, providing exhibitors with a golden window of opportunity to showcase their credentials and forge meaningful business relationships with an audience across all sectors, and assuring quality as well as quantity. Our Exhibition Audience Is Made for Our Exhibitors Of its 4,000-plus visitors, IntraLogisteX USA draws senior buyers from a wide range of major retailers, consumer goods companies, and third-party logistics providers. As an exhibitor, you are spoilt for choice when it comes to putting your products before the right people. Expect IntraLogisteX exhibition space to be filled with buyers from – but not limited to – automation, aviation, food and drink, healthcare, retail, electronics, telecoms, transport, and many, many more. Linking this diverse audience is a desire for solutions that move their business forward. These people have the authority to make things happen, with 24% of IntraLogisteX USAbuyers employed at CEO, Presidential, and C-Level. Additionally, 25% of exhibition buyers represent organizations with a $25 billion turnover – businesses with the means to shape the future of intralogistics and warehouse sector operations. For exhibitors, engaging with key industry brands is crucial to your company staying one step ahead in the marketplace because, rest assured, your competitors will also be attending IntraLogisteX USA. IntraLogisteX USA is meticulously managed to generate an environment conducive to innovation and collaboration within the intralogistics sector. This granular strategy also informs the show’s location. Florida is home to the third largest cluster of transportation and warehousing establishments in the US. It’s also a gateway to key logistics markets in North America, Central America, the Caribbean and South America. As a multi-experience event, IntraLogisteX USA offers an elite programme that is beyond industry compare. The awe-inspiring range and quality of products on display is matched by the expert-led presentations that will light-up the exhibition’s conference theatres. These will provide speakers with a perfect stage to impart their long-held professional knowledge and guidance on technical innovations related to logistics, sustainability and technology. Supply Chain Excellence Awards – Setting Best Practice Standards Around the World In another exciting development, for the first time this year IntraLogistex USAwill host the Supply Chain Excellence Awards USA. An absolute gift for companies looking to showcase their supply chain achievements to industry-leading organisations, the 28-year-old awards are established as setting best practice standards for the sector around the globe. Entry to the awards alone is a pathway to giving your business a significant promotional boost. Shortlisted nominees will be invited to attend a ceremony at the Emanuel Luxury Venue, Miami Beach a day prior to IntraLogisteX opening, which in itself represents a major success. At this wonderfully elegant venue, finalists will have a valuable opportunity to forge many new beneficial connections and elevate their company’s visibility to a select audience. Click here and take advantage of this win-win opportunity at the Supply Chain Excellence Awards. Elsewhere, interactions designed for buyer-exhibitor transactions are core to our five function-specific zones: Warehousing This is the ideal zone for suppliers offering solutions designed to invigorate warehouse operations for more productive, profitable purpose. Sectors include fulfilment, picking and sortation, warehouse automation, storage and racking, barcoding and labelling. Robotics and Automation Here is where exhibitors will showcase their cutting-edge contributions to robotics and automation innovation. If your product is the latest word in automated assembly support, automated fulfilment and robotic technology, this is the zone for you. Software & Information Technology Exhibitors take note: buyers will come to this zone looking for the latest supply chain software, data management, RFID technology, data collection, order management, transport management systems, and more. Make their day and take a stand. Delivery Exhibitors in the business of third-party logistics, distribution, transportation, last-mile delivery, and reverse logistics solutions will find this an invaluable zone for engaging with buyers looking to take their product to market more efficiently and sustainably. Packaging Machinery that refines the packaging process and enhances efficiency without compromising safety or quality, is crucial to a profitable warehouse operation. Exhibitors here can expect to meet buyers searching for solutions that achieve such an outcome. IntraLogisteX – An Established European Brand Due to its repute for facilitating beneficial connections between top-tier supply chain and logistics solution providers and a highly engaged audience of industry professionals in supply chain management and manufacturing, IntraLogisteX is already established in Europe as the sector’s number one exhibition. Next year will be the 10th anniversary of IntraLogisteX in the UK; it is the largest gathering of logistics professionals in the country, attracting more than 350 exhibitors and 11,000-plus visitors to the UK’s largest venue, NEC Birmingham. IntraLogisteX is where the audience meets the exhibitors’ expectations. So, change up your company’s performance levels by bringing your game-changing solutions to IntraLogisteX USA.
Empowering material handling productivity with forklift battery chargers
Forklift battery chargers are essential for ensuring the top performance and longevity of lithium batteries. Understanding how to use and maintain these chargers can help you maximize battery efficiency and reduce operational downtime. Charge with Forklift Battery Chargers When the battery level drops below a certain threshold, an alert will prompt charging. It’s then time to drive to the charging area, switch off the forklift, and open the charging cabin and protective cover. Before charging, inspect the charger cables, charging sockets, charger casing, and other equipment to ensure they are in proper working condition. Check for signs of water and dust ingress, burning, damage, or cracks. If none are present, proceed with charging. To begin with, detach the charging gun. Connect the charger to the power supply and the battery to the charger. Next, press the start button. Once the system is free of faults, the charger will commence charging, accompanied by the illumination of the display and indicator light. The display screen will provide real-time charging information such as current charging voltage, charging current, and charging capacity, while the indicator light strip will display the charging status. In contrast to lead-acid batteries, lithium-ion batteries charge rapidly, often reaching full capacity from 0% in just a few hours. Once fully charged, remove the charging gun, secure the protective cover, close the hatch door, and disconnect the charger from the power supply. Lithium-ion batteries also support opportunity charging, which means they can be charged during short breaks without affecting their cycle life. This allows for flexible and efficient charging throughout the workday. In the event of an emergency during charging, it is crucial to immediately press the stop/pause button to prevent potentially dangerous situations such as electrical arcing. Typically, it is advisable to use batteries with their corresponding chargers to safeguard your warranty and ensure streamlined and effective technical support. However, if you opt to use other brands of chargers, consider factors such as compatibility with the battery’s specifications, charging speed, efficiency rating, available technologies and functions, connector details, physical space for charging devices, and overall cost, lifespan, and warranty of different brands. With all these factors in mind, you’re making such a decision that will ensure smooth forklift operation, promote battery longevity, minimize the frequency of battery replacement, and contribute to operation cost savings over time. Proper Handling and Care for Forklift Battery Chargers While most forklift battery chargers are built to be durable and reliable with robust construction and design, unexpected faults can still occur. When this occurs, it’s recommended to check with the manufacturers and consult with a professional or staff with specialized training for proper guidance to prevent more significant problems that could lead to costly maintenance or replacements, and possibly safety hazards to forklift operators. To ensure the longevity and efficiency of your forklift battery charger, it’s crucial to follow correct charging practices, inspect regularly, and do not expose the chargers to extreme environmental conditions such as excessive heat and cold could affect their performance and lifespan. Moreover, charging, inspections, maintenance, and repairs should be carried out by a well-trained and experienced professional. Improper handling due to lack of training or instructions could lead to charger damage and potential hazards. By performing proper practices, your forklift battery charger can reliably serve your business for many years to come. Summary To conclude, a forklift battery charger is an integral part of modern warehousing. Knowing more about the chargers, you can enhance the material handling efficiency of your forklift fleet operations, thereby maximizing the return on your battery charger investment. About the Author: Recognized for industry thought leadership and customer value creation, Jodie Miller brings 15 years of experience in material handling and lithium energy storage system solutions to her position as Managing Partner of ROYPOW.
Future proof your supply chain: Embracing Automation and AI
Supply chain leaders are turning to automation and AI to enhance operational efficiency, reduce costs, and elevate the customer experience Automation in both process and physical forms has been around dating back as far as the Industrial Revolution. However, it wasn’t until the 1980s that automation began to emerge in supply chains. Back then, warehouse automation—such as automated storage and retrieval systems (ASRS), sortation systems, and conveyors—involved expensive physical infrastructure and millions of dollars in capital. What’s more, as business models evolved or companies created new models, these approaches struggled to be responsive. Fast forward to today. With advances in technology that include AI/machine learning and RPA in the form of software robotics, modern automation such as AMRs and other automated systems are much more conducive for pilots with small investments—providing the ability to prove value before a larger commitment is made. This benefit is just one of several reasons supply chain leaders need to embrace the enormous potential for advances in automation and AI technologies, which will continue to gain momentum for years to come. Additional benefits include: A solution to labor shortages: Finding enough workers with the right skill sets has opened the door for the adoption of warehouse automation, including the use of automated sorting systems, picking and packing automation, robotic automation, and autonomous vehicles. In addition to reducing dependence on human labor, these solutions can increase efficiency by operating 24/7 without fatigue. This translates into reduced costs and higher productivity levels, helping warehouses meet customer demands even during peak periods. Additionally, automation systems can minimize the risk of injuries to human workers by performing hazardous tasks. Enhanced customer experience: Brands and retailers are investing heavily in automation and AI to meet consumer demands for fast and reliable delivery. For example, AI helps companies optimize routes and provide accurate delivery estimates. Additionally, AI-driven chatbots can track orders, handle routine inquiries, and offer product recommendations—enabling companies to minimize response times and allow human customer service representatives to focus on complex issues. Improved accuracy/reduced errors: Precision is one of the most significant advantages of warehouse automation. The implementation of automated systems can drastically reduce human errors, which can lead to more accurate order fulfillment and inventory management. This can go a long way in maintaining customer satisfaction while reducing waste. Enhanced demand forecasting: AI technology excels at forecasting demand by extracting insights from extensive repositories of data, including numerous sources such as past sales records, customer transactions, social media mentions and prevailing economic indicators—helping supply chain and logistics organizations maintain the delicate balance between consumer demand and supply. Additionally, AI projection tools can help facilitate better collaboration between supply chain partners by allowing demand forecast data to be shared with suppliers. This helps businesses optimize inventory levels and minimize stockouts while creating a harmonized supply chain system. Real-time visibility: It’s vital for today’s businesses to have complete, real-time supply chain visibility. AI-powered systems provide this level of visibility by integrating data from various sources such as suppliers, manufacturers, logistics providers and retailers. This helps businesses track inventory levels, monitor shipments, identify bottlenecks and respond quickly to disruptions or changes in demand—which enhances overall supply chain agility. Take the First Step—Consult with a Supply Chain and Logistics Expert Before investing in automation and AI, it’s important for supply chain leaders to understand the complex nature of these technologies as well as the current and future state of the market. This can be effectively accomplished by leveraging the expertise of a supply chain logistics and implementation partner—one that can help you deliver a customer experience that will build brand loyalty and accelerate growth. About the Author: Recognized for industry thought leadership and customer value creation, Jagan Reddy brings 25 years of experience in building and delivering supply chain and logistics solutions to his position as Managing Partner of Netlogistik US.
Dealers: It’s time to up your Aftermarket strategy, not overlook it
During my recent travels and meetings with industry colleagues, dealers, and OEMs, many discussions took place exploring the dynamics and progress of the first half of this calendar year. A significant takeaway from these discussions is while the intense competition for talented workforce and skilled labor continues to be a trend in our industry, there is also a notable influx of new talent stepping into crucial roles within these organizations. This influx of new talent is a perfect opportunity to delve into the topic of the lift truck dealership selling aftermarket products and services. The importance of efficient aftermarket services in our industry cannot be overstated. Your approach to after-sales operations should be viewed as a crucial strategy to enhance profitability and customer retention in your dealership. While the primary focus is often on equipment sales, dealerships must recognize that after-marketing can significantly boost the bottom line and strengthen customer relationships long after the initial transaction. After-marketing in the dealership is frequently overlooked, largely due to a common hesitation among salespeople to engage customers beyond the primary sale. This reluctance stems from a misconception that customers may perceive additional sales efforts as pushy or unwarranted. However, this approach leaves a significant amount of potential revenue on the table. After-marketing, when done correctly, is not about pressuring customers, but about enhancing their experience and providing them with value that complements their initial purchase. For this month’s edition, let us delve into the current trends, challenges, technological advancements, and sustainable practices that are shaping the future of aftermarket services in our industry. Trends and Challenges The aftermarket sector is seeing a dynamic shift, primarily driven by the growing need for rapid response services and advanced maintenance solutions. Lift truck dealerships are particularly feeling the pressure to meet increased expectations from their customers for quicker turnaround times and higher reliability. The rise of e-commerce has also escalated the demand for material handling equipment to be at peak operational efficiency, thereby increasing the reliance on effective aftermarket services that a dealership can provide. Implementing an effective after-marketing strategy is not without challenges. Training sales and service teams to adopt a customer-centric approach that emphasizes long-term relationship building over immediate sales is crucial. Supplier product availability issues continue to disrupt operations, impacting service timelines and costs. Additionally, there is a burgeoning gap in skilled labor, with many dealerships struggling to find and retain qualified technicians. Moreover, you must continuously evaluate and adapt your offerings to meet changing market conditions and customer expectations. Expanding Service and Parts Offerings Successful dealerships understand the importance of offering a comprehensive range of services and parts not only for forklifts but also for related equipment. By providing parts, service, and service agreements for non-forklift machinery such as Sweeper Scrubbers, Personnel Burden Carriers, and Mobile Elevating Work Platforms, dealerships can become a one-stop shop for their customers’ diverse equipment maintenance needs. This broader service offering allows dealerships to capitalize on their existing relationships, encouraging customers to consolidate their purchasing needs under one trusted provider. Keep in mind, that even if your dealership does not repair or service these types of equipment, your parts and sales teams can still offer and sell these types of replacement parts. Does your sales team know all of the products they have at their disposal from their supplier partners? Here’s how to effectively assess and address replacement parts needs for some of these non-forklift ancillary warehouse equipment types: Sweeper Scrubbers Key Parts: Brushes, filters, squeegees, and motors are crucial for the optimal performance of sweepers/scrubbers. These parts endure constant wear and require periodic replacements to maintain cleaning efficiency and prolong the lifespan of the machinery. Sales Approach: Create tailored maintenance packages that include periodic replacement of these parts. Offer volume discounts or bundled deals on consumables that need frequent replacement, encouraging customers to purchase for stocking on-hand inventory to ensure they always have critical parts on hand. Personnel Burden Carriers Key Parts: Pay attention to batteries, tires, and braking systems, which are essential for the reliable operation of these vehicles. Batteries, in particular, can degrade over time and require regular checks and replacements to maintain optimal performance. Sales Approach: Recommend regular battery tests and maintenance services. Propose tire and brake replacements as part of a comprehensive service check to enhance safety and vehicle responsiveness. Mobile Elevating Work Platforms (MEWPs) Key Parts: Focus on critical components such as hydraulic hoses, control panels, tires, and safety gear like guardrails and harness points. These parts are essential for the safe operation of MEWPs and often require regular inspection and replacement due to wear and tear or compliance with safety regulations. Sales Approach: Focus on emphasizing the benefits of compliance, such as enhanced safety, reduced liability, and improved operational efficiency, by providing tailored assessments, expert guidance, and ongoing support to help clients meet ANSI standards for their MEWPs. By being observant, asking the right questions, and understanding the operations of your customer’s facility, you can uncover numerous opportunities for additional parts and service sales. Be proactive and knowledgeable about the parts and service needs of the various equipment in your customer’s operation to ensure that they experience minimal operational disruption and maintain high levels of productivity and safety. This strategic approach not only enhances customer satisfaction but also positions your dealership as a reliable and essential partner in their operations. Technological Integration in After-Marketing Today, technology plays a pivotal role in optimizing after-marketing strategies. Many dealerships are now utilizing CRM (Customer Relationship Management) systems to track customer interactions across your dealership and tailor marketing efforts accordingly. These systems help dealerships understand customer needs better, predict when they might require additional services, and promptly respond with personalized offers. CRM accompanied by the digital transformation of technologies like Artificial Intelligence (AI), the Internet of Things (IoT) based telematics, and predictive analytics is revolutionizing aftermarket services. For instance, IoT telemetry solutions can enable real-time monitoring of equipment health, allowing dealerships to predict failures before they occur and schedule preemptive maintenance. Similarly, AI
What does follow-up have to do with a bag of potato chips?
Hot prospect. You just made a good phone contact or had a brief meeting, and the prospect is interested in becoming a customer. It’s time for your first follow-up. What do you do? Well, you probably send a package with so much information inside it turns the US Postal Service from the brink of bankruptcy into a profit-making organization. Most follow-up packages include a video, a brochure, an article from some magazine, product flyers, testimonial letters, an order form, several other items you think the prospect “can’t do without,” and a cover letter. Whew! You have just employed Gitomer’s “reverse law of puking”. You’re puking on the prospect before they have a chance to puke on you. How much follow-up is too much? I say just give them one potato chip worth. What happens when you give someone one potato chip? They want another one. The prospect calls and says, “Hey Jeffrey, got any more potato chips?” Yes, I do then I grab them (by the throat). If the sale is in the bag, don’t give it all at once. Give them too many potato chips, they lose interest. The prospect will eat what he wants, get full, and never call you again. Just give one potato chip because you can’t eat just one. One potato chip follow-up makes the prospect want more. Here are four ways to employ the Gitomer “One potato chip” follow-up method: 1. Send half of an article of high interest. Let them call you for the other half. 2. Send an email with, “Attached please find…” and then don’t attach it. 3. Send a joke on Monday, send a joke on Tuesday, send a joke on Wednesday, send a joke on Thursday. What’s going to happen on Friday if he doesn’t get your joke? He’ll start asking where it is. 4. Email a question on Monday and answer it on Tuesday. Email a question on Wednesday, and answer it on Thursday. Email a question on Friday. Is he going to be looking for an answer on Monday or not? Call him and say, “I’ve got the answer, I’ve also got some coffee and donuts can I come over?” You bet. Each chip if given one at a time will lead to more prospect interest and eventually to a sale. One potato chip at a time will create the after-thirst for the sale. Keep them wanting one more chip until there is only one chip left: the order form. One potato chip, not the whole bag. About the Author: Jeffrey Gitomer is the author of twelve best-selling books including The Sales Bible, The Little Red Book of Selling, and The Little Gold Book of Yes! Attitude. His real-world ideas and content are also available as online courses at www.GitomerLearningAcademy.com. For information about training and seminars visit www.Gitomer.com or email Jeffrey at salesman@gitomer.com or call him at 704 333-1112.
Ready–Get Set–Do Something
Technology Rules. Every business or industry publication you pick up states….IF YOU DO NOT START TAKING ACTION NOW YOU WILL QUICKLY FALL BEHIND. Makes sense. But once you are in GET SET mode you have serious issues to deal with. What should you do? Who should do it? Can you fund it? Will the results improve profitability and cash flow? If you take steps to improve the business and it does not work, you may be in worse shape had you done nothing. Nothing is easy these days. Interestingly, those three books I referred to you last month deal with the doing and measuring side of the project. As a reminder the books were BUSINESS WEALTH WITHOUT RISK, HOW TO LISTEN WHEN MARKETS SPEAK AND NOT HOW BUT WHO. The Wealth Without Risk book covers ways to find and buy businesses and how to increase the size of your business with minimum risk. Buy small businesses because the multiples are MUCH smaller. Buy two or three small businesses and suddenly you have a large business that provides much higher multiples. Not interested in buying a business then enter joint ventures or partnerships where different businesses can bring added value to the table for minimum cost. In other words, what else could your customers buy from you? You can sell it directly or via a referral program. I always liked the “menu” approach to help customers where I share in the profits resulting from my referral program. And the menu is a great way to lock in your relationship. One more comment about the Wealth-Risk book. If you have someone living in your basement that needs to go out and make a living, I would provide them with the book and tell them to find something to buy that can be paid for out of the seller’s cash flow. A lot of targets exist. How many times have you heard that Joe or Mary is giving up the business because their “kids” do not want to work there? So, do you think Joe or Mary just want to walk away and sell off the hardware, or would they prefer a sale for one year’s profits and not have to deal with the liquidation? If you want to find something to focus on, I suggest you sign up for all the Distributor Strategies Group presentations, which seem to pop up every other week. I participate in about everyone and find they can help distributors increase sales, margins, and profits. For example, they reviewed a customer survey program where they must see how customers relate to their products and services. They asked for input regarding direct contact, inventory levels and fill rates, logistics, relations with sales personnel, and how company technology impacts the customer experience. The survey covered all “touch points” with the customer, from the purchase dept to the CEO. What was interesting and probably an issue all of you should consider is that the lowest grade from every customer touch point was directed to the company website. After all the work companies put into their website this result was unexpected, which means you may want to evaluate your website to see where you stand. Be a shame if you lose business because of your website. I suggest you sign up for DSG and force yourself to listen in to their presentations. So let us assume you come up with a plan to update or create new revenue sources, or you decide to take your initial shot at AI. Now all you must do is get it done. We are assuming and you should know that this project you have in mind will produce a meaningful result when it is completed. But you are a busy person that is asking yourself “How am I going to get this project done?” This is where the NOT HOW, BUT WHO book comes into play. The premise of the book is that folks will procrastinate because they do not know what to do, and if they finally get around to it, the work will extend beyond the original due date. So, the author suggests you find a WHO to complete the project without constant interference from the person asking “HOW”. Have a team scout out an expert who is qualified to complete the project and let them go at it. Of course, you will have to pay that person, but if the project has provided the original goal, it should provide a reasonable ROI to justify the cost. I guess the bottom line here is that there is just too much discussion going on about how a company could lose customers because they cannot service their accounts like the dealer who upgraded their technology or value-added services to the point where they are a better option for the customer. This would be a good time to discuss ideas and challenges with your OEMs to find the WHO’s who can do the work or who can put together a program to improve dealer bottom lines using some of the cost-effective ideas found in the WEALTH WITHOUT RISK book. READY- GET SET- FIND SOME WHO’’s. About the Columnist: Garry Bartecki is a CPA MBA with GB Financial Services LLC and a Wholesaler columnist since August 1993. E-mail editorial@mhwmag.com to contact Garry.
Zallys® Electric Material Handling partners with eTug PRO for North America launch
Italy-based Zallys®, a manufacturer of electric material handling solutions since 1996, has partnered with the new eTug PRO Division of Japan USA Precision Tools to be the Authorized Factory Agent, Importer, and Distributor for the North American market. The initial roll-out campaign launching now features the top-of-the-line Zallys Electronic Tug series that are very popular in many segments worldwide including Automotive, Metallurgical, Glass & Stone, Railways, Textiles, Maintenance, Laundries, Hospitals, Waste Handling, Production Lines, Airports, Logistics and more. Thanks to decades of experience in the design and manufacture of professional electric vehicles, Zallys has always been a reference company in its field, offering logistics solutions for any requirement related to the handling of wheeled loads. Zallys has the widest range of utility electric vehicles available in the global market and offers pedestrian and man-on-board vehicles, being the ideal solution for all needs related to material handling. Featured Solution: ZALLYS Model M12 Electric Tug Move Heavy A-Frames Safer and Faster Innovative World-Class Solutions Made in Italy. Towing Capacity on Level Ground: 2,200 pounds Max Speed Forward / Backward: 3 MPH Maximum Slope: 15% eTug PRO is a new sales division of Japan USA Precision Tools (JUPT) focused on the Zallys product line. California-based JUPT specializes in the highest quality Precision Machines, Accurate Made-to-Order Tooling, Automation Components, Automation Systems and Material Handling Solutions.
H&E Opens New Branch in Bradenton, FL
H&E Rentals (H&E) has announced the opening of its Bradenton branch, the 14th general rental location in the Sunshine State and the sixth new Florida branch in the past two years. H&E has opened 20 new branches across the country and acquired nine others in just over a year. The facility is located at 4004 15th Street E, Bradenton, FL 34208-4626, phone 941-900-0200. It includes a fully fenced yard area, offices, and a repair shop and carries a variety of construction and general industrial equipment. “The location of our new Bradenton branch gives H&E expanded coverage of south-central Florida along the Gulf. Renting equipment is now even more convenient for customers along the coast – from just above I-275, down through Sarasota and Venice, to Englewood – and then inland to Myakka City and Arcadia,” says Branch Manager Sara Paris. “Our facility is near highways 301, 41, and 70 and sits between our established Tampa and Fort Myers general rental locations, so we are able to source the equipment you need from an expanded local fleet and move it directly to your job site. The Bradenton branch specializes in the rental of aerial lifts, earthmoving equipment, telescopic forklifts, compaction equipment, generators, light towers, compressors, and more and represents the following manufacturers: Allmand, Atlas Copco, Bomag, Case, Club Car, Cushman, Doosan, Gehl, Generac Mobile, Genie, Hamm, Hilti, Husqvarna, JCB, JLG, John Deere, Kobelco, Kubota, LayMor, Ledwell, Lincoln Electric, Link-Belt Excavators, MEC, Miller, Multiquip, Polaris, Sany, Skyjack, SkyTrak, Sullair, Sullivan-Palatek, Tag, Towmaster, Unicarriers, Wacker Neuson, Yanmar, and others. Founded in 1961, H&E is one of the largest equipment rental companies in the nation, providing the higher standard in equipment rentals. Branches are located throughout the Pacific Northwest, West Coast, Intermountain, Southwest, Gulf Coast, Southeast, Midwest, and Mid-Atlantic regions.
U.S. Rail Traffic for the week ending June 15, 2024
The Association of American Railroads (AAR) has reported U.S. rail traffic for the week ending June 15, 2024. For this week, total U.S. weekly rail traffic was 493,138 carloads and intermodal units, up 3.4 percent compared with the same week last year. Total carloads for the week ending June 15 were 222,759 carloads, down 2.5 percent compared with the same week in 2023, while U.S. weekly intermodal volume was 270,379 containers and trailers, up 8.9 percent compared to 2023. Five of the 10 carload commodity groups posted an increase compared with the same week in 2023. They included chemicals, up 3,351 carloads, to 33,137; grain, up 3,319 carloads, to 19,150; and petroleum and petroleum products, up 951 carloads, to 11,046. Commodity groups that posted decreases compared with the same week in 2023 included coal, down 10,024 carloads, to 56,064; nonmetallic minerals, down 3,299 carloads, to 31,197; and metallic ores and metals, down 841 carloads, to 21,227. For the first 24 weeks of 2024, U.S. railroads reported cumulative volume of 5,124,503 carloads, down 4.9 percent from the same point last year; and 6,110,525 intermodal units, up 8.8 percent from last year. Total combined U.S. traffic for the first 24 weeks of 2024 was 11,235,028 carloads and intermodal units, an increase of 2.1 percent compared to last year. North American rail volume for the week ending June 15, 2024, on 10 reporting U.S., Canadian and Mexican railroads totaled 329,988 carloads, down 1.1 percent compared with the same week last year, and 357,355 intermodal units, up 6.7 percent compared with last year. Total combined weekly rail traffic in North America was 687,343 carloads and intermodal units, up 2.8 percent. North American rail volume for the first 24 weeks of 2024 was 15,814,707 carloads and intermodal units, up 2.0 percent compared with 2023. Canadian railroads reported 90,460 carloads for the week, up 4.0 percent, and 74,665 intermodal units, up 2.6 percent compared with the same week in 2023. For the first 24 weeks of 2024, Canadian railroads reported cumulative rail traffic volume of 3,870,602 carloads, containers and trailers, up 0.8 percent. Mexican railroads reported 16,769 carloads for the week, down 8.9 percent compared with the same week last year, and 12,311 intermodal units, down 10.7 percent. Cumulative volume on Mexican railroads for the first 24 weeks of 2024 was 709,077 carloads and intermodal containers and trailers, up 7.7 percent from the same point last year. View Charts
Episode 495: End-to-end supply chain innovation with Maersk
This episode of The New Warehouse Podcast broadcasts live from the Maersk Podcast Studio at Manifest. Erez Agmoni, Global Head of Innovation for Logistics and Services (L&S) at Maersk, and Kevin discuss innovation within the supply chain. Known globally for its ocean freight services, Maersk has undergone significant transformation over the last five years to become an end-to-end logistics integrator. Erez discusses Maersk’s journey in reducing supply chain friction, its structured approach to innovation, and the collaborative ecosystem it has built to drive these advancements. Maersk’s Evolution Over the Last Five Years Over the past five years, Maersk has transitioned from a company primarily known for ocean freight to an end-to-end logistics integrator. Erez explains this role “is really to support our customers on the journey to improve their supply chains and ensure that they have less friction in moving their goods.” To achieve this, Maersk has expanded its services to include: Air freight Warehousing Trucking Customs Brokerage Supply chain management Maersk is working with MIT to develop dynamic routing to improve supply chains and reduce disruptions. Instead of having customers direct the movement of goods, this system finds the best route based on real-time conditions. Traditional methods can cause delays and missed deadlines, but as Erez Agmoni explains, “We are actually trying to help them(customers) find the best route, keep the price reasonable, and make sure that you can hit the transit time again and again. So we need all of this to orchestrate together to make it happen.” How Supply Chain Innovation Works at Maersk Innovation at Maersk is structured around three main pillars, ensuring a systematic and repeatable approach. Erez outlines these pillars: Robotics Automation: Enhancing warehouse and trucking operations with robotics and autonomous solutions. “Ensuring that the flow of the goods is being done in a much more optimized way,” says Erez. Digital Innovation: Utilizing AI, machine learning, digital twins, and computer vision to optimize logistics operations. “That’s the buzziest pillar right there,” Erez notes. Product Innovation: Developing new solutions tailored to customer needs, integrating advancements from the first two pillars. Erez explains, “It’s really to create certain elements that our customers can really improve the supply chains.” Maersk collaborates with a wide range of stakeholders to foster innovation. Key partnerships include: Customers: Co-creating and testing solutions in real business environments. Academic Institutions: Collaborating with universities like MIT to develop advanced logistics solutions. Government: Learning from regulations and promoting collaborative ecosystems. Venture Capital and Startups: Leveraging external innovations to enhance Maersk’s capabilities. “Trying to avoid, unless it’s really necessary to build it inside, we’re trying to go outside,” says Erez. “We’re not trying to just live in a bubble and create things ourselves,” Erez explains, as these partnerships enable Maersk to integrate diverse expertise and stay agile. Engaging with Startups for Innovative Supply Chain Solutions Maersk actively engages with startups to implement innovative solutions, focusing on problem-solving capabilities. Erez emphasizes, “Before we evaluate the startup per se, we evaluate if their solution fits the problem we’re trying to solve.” The engagement process includes: Evaluating Fit: Ensuring the startup’s solution aligns with Maersk’s priorities. Proof of Concept: Testing solutions in live environments to validate their effectiveness. Scaling Successful Solutions: Expanding and integrating successful innovations into Maersk’s operations. Erez encourages startups to be honest about their capabilities because it’s so difficult to regain trust later on. For instance, he mentions, “If you believe you will be able to do it in a year, just say that,” and advises having an open discussion about capabilities and scope. Key Takeaways on Supply Chain Innovation End-to-End Integration: Maersk has evolved to provide comprehensive logistics solutions beyond ocean freight. Structured Innovation: Focused on robotics automation, digital innovation, and product innovation to enhance supply chain efficiency. Collaborative Ecosystem: Partnerships with universities, governments, and startups to drive innovation. Purposeful Startup Engagement: Evaluating startups based on problem-solving capabilities and running real-world trials The New Warehouse Podcast Episode 495: End-to-end supply chain innovation with Maersk https://youtu.be/IdL8En3zHdU
Felling Trailers Inc. hosts National Tour Stop for AEM Manufacturing Express
AEM member Felling Trailers, Inc., along with its team members, will be recognized as an industry leader for their contributions to the local community and manufacturing industry. It will highlight Felling’s initiative to provide high-level training through their weld training center, state-of-the-art powder coat facility, and throughout their plant. From our humble start as a small midwestern welding shop to one of North America’s industry leaders in innovative transportation solutions, this event will also be a celebration of the company’s 50th anniversary. “This tour serves as a uniquely valuable opportunity to reflect on the people who have made that happen and where we want to take things over the next half-century,” stated Brenda Jennissen, CEO. “The ‘Manufacturing Express’ celebrates our team members and community while highlighting our contribution to American manufacturing and the U.S. economy,” stated Patrick Jennissen, VP of Sales & Marketing. “Felling Trailers, Inc. is a strong supporter of AEM’s grassroots I Make America campaign that advocates for policies that support manufacturing jobs in America. It’s an opportunity to invite our team members, policymakers, and journalists to come together to learn about and celebrate Felling Trailers, Inc. and our role in driving innovation, economic growth, and job creation in the region for fifty years.” Those invited to the event will have the opportunity to learn about and tour Felling’s new weld training center and powder coat facility. The “AEM Manufacturing Express” will make its tenth stop on its national tour at Felling Trailers, Inc. The tour covers more than 20 states with 80 stops at equipment manufacturers to showcase the cutting-edge technology and innovations that power modern equipment, as well as the innovative technologies, processes, people, and products revolutionizing this industry across America. “We are thrilled to be joining with so many community leaders and supporters of Felling Trailers, Inc. for this amazing opportunity to highlight the importance of American off-highway equipment manufacturing in Sauk Centre, MN on July 16th, 2024,” stated Megan Tanel, AEM President. “The ‘AEM Manufacturing Express’ is more than just a bus tour; it is an opportunity to tell the stories of the men and women of our industry in Sauk Centre, MN, and highlight how their grit, determination, and can-do spirit has been pivotal to the American way of life.” While the event will help spotlight Felling Trailers, Inc., the manufacturing industry, and policies supporting manufacturers, it is fundamentally a celebration with games, food, and a chance to win prizes.
Dematic names Michael Oren Senior Vice President of Sales for the Americas region
Oren to drive strategic sales efforts for Dematic Americas with two decades of leadership experience Further strengthening America’s leadership team, Dematic names Michael Oren as senior vice president of sales for the Americas region. Oren will join Dematic at the company’s Americas headquarters in Grand Rapids, Michigan to lead a sales team of roughly 95 professionals. In this role, he will be responsible for the development of the sales strategy, including nurturing and retaining accounts, driving company growth initiatives, and building relationships with strategic partners. “Michael brings more than two decades of expertise in leading and scaling teams, driving sales, and fostering organizational excellence,” says Mike Larsson, president, Dematic and KION Group executive board member. “Michael’s deep understanding of customer needs is reflected in his dedication to innovation and improvement. Under his leadership, I am confident that our Americas sales team will continue to enhance our customer-centric culture.” Oren joins Dematic from Xerox where he recently served as vice president of global services. In this role, Oren oversaw global software and services, strategy, business development, partnerships, and more. Throughout his 20-year tenure at Xerox, Oren held several additional leadership positions, including U.S. vice president enterprise services, vice president of global sales, and vice president of central and eastern U.S. sales. “Dematic’s innovative approach to addressing supply chain challenges makes this an incredible time to join the team,” says Oren. “With clients at the forefront of everything Dematic does, I am eager to harness our team’s collective strengths to achieve continued success on behalf of our clients.” Oren completed executive master’s courses at the University of Navarra, Harvard Business School, and Stanford University, and he received his bachelor’s degree in marketing and social psychology from Miami University in Ohio.
Swisslog announces new Americas region headquarters in Atlanta
Swisslog, a provider of best-in-class warehouse automation and software, has announced it is opening a new Americas region headquarters in Atlanta. The new headquarters will accommodate continued growth and further extend the company’s market position in North America. Located in the northern suburb of Dunwoody, the new location will serve as the Swisslog regional headquarters for the Americas, strengthening the company’s footprint. This includes its facilities in Virginia, Ohio, and Mexico, as well as field service engineers throughout the U.S. “We are thrilled to welcome Swisslog to Dunwoody and Perimeter,” said Dunwoody Mayor Lynn Deutsch. “Dunwoody’s skilled workforce and our central location in Metro Atlanta make us an ideal home for an expanding international company. Dunwoody will benefit from a new corporate partner as part of our growing logistics ecosystem.” This is just the latest action the company has taken to build on the momentum it is seeing in the Americas region for automation solutions that deliver real results for customers. It began with announcing Sean Wallingford as the company’s new president and CEO of Swisslog Americas, which has led to a more energized, customer-focused leadership team that is identifying growth opportunities. “Atlanta has become a leading global center for the supply chain, home to distribution centers, offices, and headquarters of some of the largest companies in the supply chain industry. Dunwoody enjoys a prime location at the center of Atlanta’s central perimeter business district and it offers great access to the airport. As we continue to expand our customer base and portfolio, this new headquarters will better position us to capture additional growth opportunities, bring further innovation to the region, and enable us to recruit the best supply chain, software and engineering talent we need to maintain and enhance the level of support we provide our customers,” said Wallingford. Swisslog’s best-in-class robotics solutions and software include its Vectura pallet stacker cranes, PowerStore high-density shuttle system, CycloneCarrier shuttle system, ACPaQ automated mixed case palletizer, AutoStore and SynQ management software. Swisslog automation experts work closely with customers to determine which solution best fits their facility constraints, operational needs and business objectives. Swisslog was one of the first integrators to work with AutoStore and has since become the largest and most experienced integrator of complex AutoStore solutions with more than 400 AutoStore projects in over 26 countries. The company also has a robust, 24/7 customer support network available to its North American customers, including service technicians strategically located across the region, to help ensure the automation solutions help them meet their business objectives. This includes over 50 field resources and over 100 full-time help desk resources. It also includes Swisslog’s IT Managed Services, which puts in place experts to proactively manage the IT systems and software required to keep the equipment running at peak performance. Swisslog has been at the forefront of technological innovation for the American logistics industry since the company acquired Munck Automation Technologies in 1998.
CSCMP 2024 State of Logistics Report® shows how Logisticians are adapting to permanent supply chain volatility
Supply chains are investing in technologies to accelerate resilience, agility, and flexibility to better navigate current and future disruption The 2024 State of Logistics Report was unveiled at the National Press Club in Washington D.C. today, with the 35th annual publication finding that U.S. supply chains pressured by global economic volatility — including inflation, climate change, and geopolitical conflicts — are enhancing their capabilities by investing in supply chain technologies to accelerate resilience, agility, and flexibility to navigate current and future disruption. Produced annually for the Council of Supply Chain Management Professionals (CSCMP) by global consulting firm Kearney and presented by leading third-party supply chain provider Penske Logistics, the annual report offers a snapshot of the American economy via the lens of the logistics sector and its role in overall supply chains. The report is a comprehensive compilation of leading logistics intelligence from around the world and shines a spotlight on industry trends and key insights on ever-evolving supply chains across a number of sectors. The report found that uncertainty is now a near constant in the global economy and that the smartest way to respond to steady times is to rekindle strategic projects and gather resources to improve resilience. The global economy is expected to experience sluggish 2.5% growth across 2024, which would represent the slowest half-decade of output in 30 years. Demand has not yet fully recovered, with myriad forces at play, and new growth engines will need traction before the tide turns. Report highlights include: A notable report statistic, U.S. business logistics costs, is $2.3 trillion, which translates to 8.7% of the national GDP. As a result of the economic headwinds and geopolitical instability, the continued fragmentation of global trade is complicating supply chain transactions. There were over 1,000 U.S. freight brokers that shuttered their doors since the 2023 report was released. Carriers have been plagued by high operating costs, while lackluster demand, and the capacity glut, have made it hard for them to charge the kinds of rates that would allow them to sustain rates and protect their margins. Investments in emerging technologies such as artificial intelligence, end-to-end visibility, and advanced automation are expected to drive competitive advantage and greater resilience to future disruption in the logistics sector. Major global corporations have adopted rigorous environmental goals. Further government funding programs have been launched to encourage decarbonization initiatives, which indicate progress in both the public and private sector, toward higher levels of sustainability. CSCMP President and CEO Mark Baxa brought the significance of the research to the fore: “I believe CSCMP creates the very finest and most comprehensive unbiased research with ready access to solutions supply chain leaders seek. After reading the report cover-to-cover, I encourage you to ask, ‘what’s different’, and do I understand the course of action to ensure maximum logistics success on the road ahead? Whether you are the senior leader or an entry-level analyst, you have decisions to make that will make a difference in your supply chain’s performance. The CSCMP State of Logistics Report presents powerful and timely insights that bring to life critical data and insights that will help readers develop solutions to their logistics challenges.” Josh Brogan, Kearney partner and lead author for the State of Logistics Report: “Continued volatility drives our clients to rethink and rewire the logistics capabilities that drive their supply chains. Both shippers and carriers find that the people, processes and tools that move goods and information in global supply chains are often inadequate for their needs and require accelerated investment. The State of Logistics Report shows what is happening, where and why.” Andy Moses, senior vice president of sales and solutions for Penske Logistics stated: “Our customers, as well as the industry, continue to face significant challenges in maintaining both a consistent and cost-effective supply chain. Investing in technologies to help improve agility and resilience will better position organizations and the industry as a whole to seamlessly navigate future disruptions. The State of Logistics Report provides an excellent explanation of what we are all currently experiencing.” The 35th Annual State of Logistics Report® is available to download at cscmp.org.