The software enables Roboworx robot technicians to optimize the effectiveness and efficiency of robot repair & maintenance, ensuring robot fleets operate optimally, ultimately enhancing end customer robot ROI
Roboworx has announced a new software system designed to optimize robot maintenance. Robo Server Manager (RSM) system helps robot field service technicians ensure robots and robot fleets operate at peak performance, extend their useful life, and deliver on promised ROI. RSM leverages extensive knowledge of servicing various robots and components across multiple industries to enhance robot field service and ensure customer success.
RSM enables Roboworx robot-expert technicians to provide best practices in servicing robots as well as full customer management visibility into robot service work done at client sites. RSM’s key features include:
- A comprehensive scheduling system to ensure expert robot technicians are dispatched and managed effectively and efficiently for periodic preventative maintenance, as well as on-call break/fix
- A comprehensive database, dynamically updated, of best practices in the service of robot technology, components, and processes
- A comprehensive record of all service performed on each robot under management, including before and after photos, and work performed
- Full client access to these records and data, enabling full management visibility into the field service operations of their robots
RSM is included with each Roboworx customer partnership, at no charge to Roboworx customers and partners.
“RSM’s capabilities help robot OEMs ensure their robots are operating optimally and deliver on promised ROI,” said Jeff Pittelkow, Managing Director, Roboworx. “In addition, RSM helps end customers maximize the life of their robots and helps robot component manufacturers optimize their components. Combined with Roboworx’s deep technical robotics experience servicing a variety of robots in numerous industries, RMS enables previously unattainable efficiency and effectiveness in ensuring robot uptime and operational efficiency.”
RSM has been used and trained over the past 5 years in Roboworx robot service engagements in warehouse, cleaning, delivery, food service, and security industries. When using the tool for preventative maintenance, Roboworx has reduced break/fix calls by up to 93%. When using the tool for break/fix calls, Roboworx has shortened the time for break/fix repairs by up to 50%. In addition, RSM enables Roboworx technicians to enhance customer success by providing best-in-class training and best practices to end customers.
“My team has used RSM for several years in engagements across the United States,” said Chris McNelis, VP Operations, Roboworx. “As the complexity and diversity of robotic technology continue to expand, RSM is an invaluable tool to ensure our robot expert technicians consistently and effectively deliver on the latest, best robotic practices.”
Robot OEMs and end customers can contact Roboworx for more information on how Roboworx and RSM can help optimize their robots and automation operations.
