Trelleborg Wheel Systems is bringing a totally new dealer experience online, aimed at serving customers more effectively wherever they are located. Starting March 13th, the new B2B online portal, “My TWS Hub,” will help dealers manage their tire stocks and streamline deliveries to customers worldwide in the Agriculture, Material Handling, and Construction industries.
Paolo Pompei, President of Trelleborg Wheel Systems remarked on the new My TWS Hub features, designed for customer efficiency before, during, and after purchase: “At Trelleborg Wheel Systems, we are constantly looking for new ways to reach out to customers and help them run their operations more smoothly. We’ve been active in the e-commerce space for years and have learned a lot about our customers’ needs and how they make purchase decisions along the way. Our new, updated My TWS Hub is the latest company innovation that allows dealers to respond more quickly to a fast-changing world.”
My TWS Hub promises easy access to more intuitive search filters so dealers can select the ideal tire for their customers by brand, segment, or keyword. E-learning and news sections are intended to expand their knowledge base of products and services available in the company portfolio, so dealers are even more equipped to offer advanced technical support and personalized service to customers in their market.
The new portal helps dealers manage their inventory more effectively, seeing stock availability and delivery times and monitoring deliveries through the new order tracking feature. In addition, customers worldwide can access additional features from e-learning and online technical support in 13 different languages. Dealers will benefit from having a direct communication channel with local customer service representatives anytime, anywhere in the world with the portal expanded globally throughout the year.
