Communicating with purpose
Everywhere I go I hear the same thing. “We need better communication”. I can’t think of one client that I
July 20, 2019
Everywhere I go I hear the same thing. “We need better communication”. I can’t think of one client that I
I hate discounts for one reason. I call it price gravity. Give a mouse a cookie, and soon enough he
What is the goal of your safety program? Most dealerships, large or small have been motivated to create some sort
It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to
As a dealer principle, I liked to think that the wages we paid our people provided enough motivation for them
So, how’s business? At the outset of 2019 all of the available data that I could find portended some economic
A few weeks of the new year are already behind us. For many dealerships across the country, January marks more
Happy New Year! I trust that the turning of the calendar portends hope and success for all of you. We
Let’s face it. Suppliers are a requisite part of our business. Without them, we have no product, no parts, no
This is the time of year when we turn our thoughts and efforts to trying to forecast what will happen
Since March 15th, 1999 OSHA has done their best to complicate life for the forklift consumer. Not that their best
Challenges that affect our business consist of three basic elements. Things you have no control over, things you have limited
We have talked at length this year about how to communicate with customers. Our visual, verbal and in-person contacts with
Three months ago, I started a multi-part series about how “details matter” in our current business environment. As I have
Two months ago, I started a multi-part series about how “details matter” in our current business environment. A dealership’s image
In February I started a multi-part series about how “Details Matter” in our current business environment. The image that customers
With all of the things there are to do in the business day it is inevitable that something always gets
“If you don’t make a total commitment to whatever you’re doing, then you start looking to bail out the first
If your fiscal year runs concurrent with the calendar (Jan-Dec), then this is usually the time of year when the
“Surround yourself with the best people you can find, delegate authority and don’t interfere as long as the policy you’ve