SOP – The key to efficiency
If your fiscal year runs concurrent with the calendar (Jan-Dec), then this is usually the time of year when the
October 20, 2017
If your fiscal year runs concurrent with the calendar (Jan-Dec), then this is usually the time of year when the
“Surround yourself with the best people you can find, delegate authority and don’t interfere as long as the policy you’ve
A leader is best when people barely know he exists, not so good when people obey and acclaim him, worse
Everyone that operates a dealership understands that mistakes are costly. This is why we invest so much time and effort
“When people talk, listen completely. Most people never listen.” Ernest Hemingway (1899-1961) Listening is a developed skill. Rarely have I seen
Back in March, I wrote a column on measurements, and we discussed how important they were especially when treading through
Last month I wrote a column on measurements, and we discussed how important they were especially when treading through difficult
One of my favorite quotes from the late Peter Drucker is “You cannot manage what you do not measure.” There
At the beginning of every year most companies take an assessment of their progress over the preceding 12 months, and
When this issue is published, we will be closing the books on 2016, and heading into a brand new year.
In my search for inspiration I many times turn to the quotes of legendary sports figures and coaches. My observation
After being in the equipment business for over 30 years it’s clear to me that customers have a myriad of
Do you ever feel like your dealership is predisposed to give things away? I have felt this way from time
Last month I talked about how the needs and expectations of the customer should define the boundaries of good customer
In all of our dealerships there is a daily grind that for all intent and purposes is necessary and appropriate
NOTE FROM THE EDITOR: Today we say good-bye to a long-time friend and welcome a new Wholesaler columnist. As much
The term Buyer’s Remorse surfaced many years ago, by whom we do not know. What it refers to, we believe,
If you are an equipment dealer, you are probably thinking that this has to be the most stupid question you
For those equipment dealers who do a lot of reading or attend seminars covering their industries, it becomes apparent that
My name is John Walker and I am the eternal optimist. Right now times are starting to get tough and