
The secret formula is React, Respond, Recover, +1
You do something wrong. The customer gets mad. You apologize and try to fix the problem, make nice, and hope
You do something wrong. The customer gets mad. You apologize and try to fix the problem, make nice, and hope
The prospect is not waiting by the phone for your call. Most people have what you’re selling and are doing
Are you seeking more influence with your customers? With your boss? With your prospects? With your connections? With your associates
Your mom said it best. As a child, when you were fighting or arguing with a sibling or friend, your
Customer satisfaction is at an all-time high. Customer loyalty is at an all-time low. Why? Simple. Satisfied customers will shop
One of the greatest fears of salespeople is failure. Early in his career, the late David H. Sandler, founder of
Psst — hey — c’mere! I’ve got a secret to tell you…Sometimes prospects will stall you, sometimes they will lie
IMI SalesLeads has announced the February 2023 results for the new planned capital project spending report for the Industrial Manufacturing
The customer is always right. Except when they are wrong, which is most of the time. In sales right and
What does the Guggenheim Museum (a classic modern art museum in NYC housed in a building designed by Frank Lloyd
IMI SalesLeads announced the December 2022 results for the newly planned capital project spending report for the Industrial Manufacturing industry.
Jeffrey, what’s the easiest way to make a sale? Jeffrey, what’s the best way to make a sale? Jeffrey, what’s
Well, it’s a new year again. More resolutions, more goals, more plans. If the new year only ran until February,
Personal achievement. Success. Fulfillment. Big words that every entrepreneur or salesperson seeks. “Get there by setting goals,” they say. “Wrong,”
“Hi. How are you today?” I hate that line. When salespeople call up and say, How are you today? it’s a warning sign
I hate cold calls. I think they’re a waste of time (but that’s another issue). For those of you that
“I don’t have enough time.” Ever say that? What does it mean? I want more hours in the day or
In a slump? Not making enough (or any) sales. Feel like you’re unable to get out of the rut? Maybe
Crystal balls. Don’t you wish you had one when you were preparing for a big sales call? Even more when you were in a
I wish I had a dollar for every salesperson who told me the biggest objection he or she gets is