Enhancing AI Chatbot Interactions with Context-Rich Personas
Imagine having access to the expertise of a lawyer, accountant, or warehouse manager, wherever and whenever you like, for pennies. I’ll show you how. Last month’s issue laid the foundation for effectively prompting Generative AI-powered chatbots (such as ChatGPT, Claude, and Gemini). This month, I’ll delve into customizing these interactions to suit your business needs better through the use of personas. What is a persona? Think of a persona as a character the chatbot adopts during interactions. A persona encompasses tone, expertise, language style, personality traits, and response tendencies. The clearer we define these elements, the better the AI can tailor its responses to meet our specific needs. For instance, you can expect a more useful response to a request to resolve your laptop issue if you first instruct the chatbot to be a “laptop support specialist”. Building a persona Here’s a summary of the key elements to consider when creating an effective persona. While it’s not necessary to include every detail, generally, the more information you provide, the better and more tailored the response will be. Job Title and Experience Specify the desired job title, position, and years of experience that you want. You can also consider any relevant professional qualifications. You can never make the chatbot too overqualified. Example: “You are a Human Resources Director with a SHRM-CP qualification and 20 years of experience in handling employee relations, tracking HR metrics, and managing compensation and benefits at an OEM dealership.” Industry and Company Include the relevant industry and company details. Specifying the industry helps generate general best practices while including specific company information—such as size, locations, and customer base—can produce more tailored insights and actionable recommendations. Example: “You are a Sales Manager working in the manufacturing industry, with a focus on material handling equipment.” Tone and Personality Describe the personality and tone you want the responses to convey. The tone should be appropriate for the target audience. Example: “You are a Customer Support Specialist for an e-commerce retailer. You are friendly and empathetic when interacting with customers, ensuring a positive and supportive experience.” Goals and Objectives Describe the goals and objectives you want the chatbot to achieve. This will guide the development of responses that align with the desired outcome. Example: “You are a Project Manager with 15 years of experience in the construction industry. Your primary objectives are to ensure projects are completed on time and within budget and to improve project efficiency.” Content Format Specify the format you prefer for the responses, such as a bulleted list for quick reads, step-by-step guides, or full paragraphs for in-depth articles. Example: “You are a Warehouse Operations Manager. The preferred format of your outputs are step-by-step guides, to ensure clarity and comprehensive procedures.” Approach to Unknown Even with its vast intelligence, the chatbot may not always have the answer. It’s helpful to instruct it to let you know when it doesn’t know something instead of guessing. Example: “If you don’t know the answer, tell me “I do not know” instead of guessing.” By clearly defining these key elements, you can create a well-rounded persona that enables the chatbot to deliver more accurate, relevant, and engaging responses. Tip: Once you’ve created a persona you’re happy with, save a copy so you can easily reuse it later. Example persona: Below is an example persona you can try today. Update the wording in [brackets] according to your needs and enter them into your chatbot of choice. Feel free to add as many details as you’d like. “You are a [job title] with [number of years] of experience in the [industry name] industry and [company details]. You are [desired personality traits and/or tone], and your objectives are to [goals or objectives]. Your preferred format is [content format]. If you don’t know the answer, tell me “I do not know” instead of guessing.” Completed example: “You are a Warehouse Manager with 20 years of experience in the logistics and supply chain industry, specializing in small replacement parts. You are authoritative yet approachable, and your primary objective is to optimize the layout of your warehouse, measured by improved packing efficiency of 5% and reduced shrink of 2%. Your preferred format is bulleted lists. Tell me “I do not know” instead of guessing if you don’t know the answer. Let’s Try It Out As an experiment, try this prompt without a persona: “Give me best practices and a detailed how-to guide on warehouse layout optimization for my warehouse.” Your response will likely be suitable as an introductory guide but will lack the customized, actionable steps that would most benefit your unique warehouse and optimization efforts. Now, start a new chat, copy in the ‘completed example’ persona above, and add the same prompt immediately after it. The updated response likely offers a more in-depth and accurate response tailored to your specific industry and operational goals. Moreover, when the chatbot is equipped with a persona, it vastly improves its ability to answer follow-up questions in a way that is relevant to your business needs. The Bottom Line AI-powered chatbots can be customized in various ways to meet your unique and business needs. Incorporating a well-defined persona into your prompts is a great way to get more accurate and relevant responses from your AI Chatbot. As I often advise my clients, education, and experimentation are the keys to kickstarting their AI journey. Try the tech today; your organization will be much further ahead tomorrow. If you have any questions or need help getting started, please contact me at ai_automation@connorgp.com. You can also connect with me on LinkedIn for the latest trends and insights in AI and automation. About the Author: Jason Pikoos is a managing partner and leads Connor Group’s technology and innovation, which includes AI-driven solutions. He brings over 20 years of accounting, operational, and technology experience, working with high-growth and technology companies. Jason is a leader in helping companies drive operational excellence through process improvement, technology and automation, data and analytics, and effective governance.
Episode 536: Paving the way to warehouse sustainability with Green Building Initiative
In this episode of The New Warehouse Podcast, Kevin sits down with Megan Baker, Vice President of Engagement at the Green Building Initiative (GBI). GBI, a key player in green building certification, promotes sustainable building practices through its Green Globes Certification Program. Baker delves into GBI’s initiatives to improve sustainability, resilience, and health in commercial spaces, particularly on warehouses. With warehouses evolving beyond mere storage boxes, GBI’s approach encourages warehouse owners and developers to consider sustainable practices, from the materials they use to the infrastructure they support. Adapting Green Globes for Warehouse Sustainability GBI’s Green Globes certification offers flexible criteria tailored to various commercial buildings, including warehouses, which are typically designed to house goods rather than large teams of employees. Baker highlights the Core and Shell Program, which addresses unique warehouse needs, allowing developers to focus on sustainability features pertinent to their projects. “People often think warehouses have limited sustainability potential, but that’s far from the truth,” says Baker. “Elements like site enhancement, indoor air quality, material emissions, lighting, and energy-efficient equipment all contribute to a greener warehouse.” With GBI’s certification, developers can take these steps without incurring penalties for factors outside their control. The Regulatory Push and ESG Reporting Baker points out the increasing regulatory momentum around decarbonization goals, such as the U.S. Department of Energy’s zero-emission building standards. These are “major market drivers” pushing new and existing warehouse facilities toward sustainability compliance. Notably, she cautions developers to avoid overspending on Environmental, Social, and Governance (ESG) reporting at the expense of actual sustainability innovation, sharing that “a recent IBM study found that ESG reporting costs surpass sustainability innovation by 43%.” With policies like New York’s Local Law 97 enforcing penalties, Baker advises developers to invest in their assets’ long-term health rather than incur fines, effectively increasing the value of their properties while adhering to green standards. Sustainable Design, Cost Efficiency, and Future-Proofing Many assume that sustainability measures add to operational costs, but Baker argues this isn’t always the case. By implementing sustainability practices early in the construction process, developers can save on retrofitting expenses and enhance operational efficiency. “Putting in EV infrastructure while the ground is open,” she explains, “is much cheaper than ripping it up later.” Thoughtful decisions in sustainable building materials and efficient systems also foster resilience against extreme weather, reducing repair and insurance costs. “A sustainable design not only cuts operational expenses over time but can also make warehouses more resilient to weather and adaptable to future needs,” says Baker, encouraging warehouse owners to consider the broader value of green practices. Key Takeaways GBI’s Green Globes Core and Shell program addresses unique warehouse sustainability requirements. Decarbonization standards and regulatory policies are major drivers of sustainable warehouse practices. Sustainability features like EV infrastructure and energy-efficient systems save on long-term operational costs. Effective ESG reporting should support—not overshadow—meaningful sustainability actions. The New Warehouse Podcast Episode 536: Paving the way to warehouse sustainability with Green Building Initiative
Episode 535: The Power of Proximity
In this episode of The New Warehouse Podcast, Kevin welcomes Rob Wolcott, co-founder of TWIN Global and author, and Tom Bianculli, CTO of Zebra Technologies, for a discussion on the transformative concept of proximity as outlined in Wolcott’s book, Proximity. This concept—envisioning an “anything, anywhere, anytime” world—is about bringing resources closer to the point of demand. With Zebra’s innovations in visibility and data, the discussion dives into how proximity influences supply chain efficiencies, warehouse operations, and future possibilities in technology. Redefining Proximity in the Digital Age The proximity concept, as Wolcott describes, envisions a world where goods, data, and services are available “anywhere, anywhere, anytime.” This shift challenges traditional supply chains, creating opportunities to respond to demand in real time rather than stockpiling goods. “Digital compels the production and provision of value ever closer to the moment of actual demand,” notes Wolcott. An early example includes large language models that operate at the “far edge,” processing data directly on devices, and reducing dependency on central servers and cloud systems. By optimizing resources to meet immediate needs, industries can create a future where every operation is faster, smarter, and more efficient. The Warehouse as a Microcosm of Proximity The warehouse, explains Bianculli, serves as an ideal testing ground for proximity, as real-time data guides optimal workflows. Zebra’s “Sense, Analyze, Act” framework illustrates this by enabling forklifts and robots to function at high efficiency, moving inventory only when necessary. “If you know where every pallet and fork truck is, you can optimize every movement,” he adds, demonstrating how proximity improves utilization and reduces waste. Bianculli shares examples where advanced algorithms reroute forklifts to achieve 80% utilization—significantly more than traditional systems. As “microcosms of the future,” warehouses highlight how proximity can transform logistics by optimizing each action to deliver quicker, seamless service. Proximity’s Broad Impact on B2B and B2C Expectations As consumers demand rapid and tailored services, businesses must adopt proximity thinking to stay competitive. “Your customers don’t care about your constraints,” emphasizes Wolcott. This sentiment extends beyond retail, affecting B2B relationships where timely, accurate order fulfillment is critical. Hospitals, for example, expect quick, on-demand deliveries of medical supplies—a trend driven by Zebra’s technology solutions. Similarly, innovations like Interstellar Lab’s on-site pods redefine production by growing ingredients precisely where and when they’re needed, avoiding lengthy supply chains. “It’s an example of pretty far-edged stuff that brings proximity right to where it matters most for businesses. The yields on these plants in interstellar pods are 1000, 2000, and in some cases 3000 percent higher than in the wild.” Key Takeaways on Proximity Proximity envisions an “anything, anywhere, anytime” approach, transforming industries. Warehouses embody proximity by dynamically optimizing workflows and reducing waste. B2B and B2C sectors are increasingly turning to proximity strategies to keep up with rising consumer expectations and mitigate risks. The New Warehouse Podcast Episode 535: The Power of Proximity
Episode 534: Mastering Analytics in logistics with Milo’s Tea Company
Today’s episode of The New Warehouse Podcast dives into the topic of analytics in logistics with Derek Camp, Senior Manager of Operational Analytics at Milo’s Tea Company. We cover the fascinating intersection of analytics and operations within the logistics industry, highlighting how Milo’s Tea leverages data to streamline processes and enhance efficiency. Derek shares his unique journey in the field and the innovative strategies employed at Milo’s Tea to drive success. From Replenishment to Analytics Derek Camp’s career at Milo’s began in replenishment, evolving over 11 years through roles increasingly focused on analytics. Initially managing replenishment for the company’s largest customer, Derek transitioned into sales analytics and operations. “I had never really worked in an analytics job… but reading the job description, I thought I could do a good job with it,” Derek explains. His story illustrates the power of adaptability and growth within a logistics role, emphasizing the impact of analytics across different company operations. Operational Analytics at Milo’s Tea At Milo’s Tea, operational analytics isn’t just about data collection; it’s about driving real change and efficiency across various departments. Derek discusses key metrics such as OTIF (On-Time In-Full) and OEE (Overall Equipment Effectiveness), which are crucial for assessing and enhancing production and logistics efficiency. “The higher OEE you have, the more product you can make in less time,” he notes, underlining the direct correlation between analytical insights and operational success. Analytics in Logistics: Key Performance Indicators (KPI) Milo’s Tea utilizes a strategic array of KPIs within its logistics and production operations. Derek explains how specific KPIs like Consumer Complaints Per Million (CCPM), On Time In Full (OTIF), and Overall Equipment Effectiveness (OEE) play a crucial role in their operations. Consumer Complaints Per Million (CCPM): Assesses the number of consumer complaints per million units sold. “CCPM is a quality metric that tells you how often our consumers call in with complaints about our product, whether it’s taste or, you know, packaging or whatever.” On Time In Full (OTIF): measures the percentage of deliveries that are both on time and complete, reflecting the effectiveness of the logistics operations. “OTIF is the overarching customer service metric for us. That’s what our customers look at first when you talk to them in a line review. And if your OTIF is high, then it starts the conversation off in a good way.” Overall Equipment Effectiveness (OEE): is a standard for measuring manufacturing productivity by comparing the actual output against the potential output if operations were optimal. “In production, you know, and this sort of falls into CI and production, but when we look at OEE, that is a metric that tells you how efficient you’re running your plant. And so, if you, the higher OEE you have, the more product you can make, and less time and the lower OEE you have, you’re not being efficient in making your product.” Key Takeaways on Analytics in Logistics Embracing change and new opportunities can lead to significant career advancements in logistics and operations. Key performance metrics like OTIF and OEE are integral in measuring and improving operational efficiency. Effective analytics requires a blend of accurate data, comprehensive understanding, and strategic application to foster operational success. The New Warehouse Podcast Episode 534: Mastering Analytics in Logistics with Milo’s Tea Company
Laner Conveyor for bottle and can variety case pack
Multiple lanes, multiple flavors. Wow. Multi-Conveyor recently built a series of stainless steel-constructed conveyors to transport cans or bottles to feed a case packer. In this embedded video, we focus on the manual loading of flavor varieties that transport through an adjustable multi-laner to create multi-flavor beverage case packs. An initial conveyor (not shown) will assist the operators to load the already filled and labeled bottles or cans onto tables of three operator positions each. Multi-Conveyor employees demonstrate how operators feed the product from operator positions onto the multi-lane conveyor. Each operator loading station is responsible for a specific flavor or variety of product. The individual products travel through 6 separate lanes with adjustable guide rails up to nearly 40 feet of multi-lane travel, coming together at a common discharge end to feed the case packer The lanes combine product making a now mixed variety of can or bottle favors that create a multi-flavor case pack. Of course, this technology can also transport individual flavors as required. Lane conveyors are often fed by diverts and can be used as a means of accumulation to assist downstream processes. Laners can be equipped with a variety of devices including gates, guides, fishtails and sweeps that can be controlled manually or fully automated with programmable logic controls or PLC.
Swisslog opens new office in Canada to support growth opportunities in the region
Located in Mississauga, Ontario, the new Swisslog office is the latest step in the company’s accelerated growth in the Americas region. In June, Swisslog opened a new Americas region headquarters in Atlanta. Over the past year, the company has also strengthened its sales and execution teams to support the Canadian market. “Canada’s supply chain continues to see strong growth, partly driven by an increase in imports and exports and the private sector’s commitment to increase overall supply chain efficiency,” said Sean Wallingford, president and CEO of Swisslog Logistics, Inc. “The new office will help us continue to provide automation solutions that deliver even greater support for customers, while also bringing further innovation to the region with operational efficiency.” Swisslog’s entire portfolio of automation solutions and software is available in the Canadian market, with special focus on general merchandise, food and beverage, industrial manufacturing, electronics and healthcare industries. This portfolio features fully automated end-to-end integrated solutions, including ASRS applications for unit loads and eaches, all orchestrated by Swisslog’s intelligent SynQ software. Swisslog automation experts work closely with customers to determine which solution best fits their operational needs and business objectives. Swisslog also continues to grow its 24/7 customer support network available to its North American customers. This includes over 50 field resources and over 100 full-time help desk resources, as well as an expanding group of service technicians strategically located across the region to help ensure the automation solutions help customers meet their business objectives. The company will be exhibiting at this year’s Advanced Design & Manufacturing Expo (November 13-14) at the Palais des congrès de Montréal in Montréal, Québec. Show attendees can visit the Swisslog booth (#1815) to experience the latest advancements in state-of-the-art automation solutions for storage and retrieval of pallets, cases, and totes. With more than 2,500 installations of automation solutions around the globe, Swisslog has invaluable experience in multiple flexible, scalable, and modular automation technologies. The company is also one of the leading integrators of the AutoStore system, with more than 400 AutoStore projects in over 25 countries.
Episode 533: Humanoids in warehousing with Zion Solutions Group
Welcome to this episode of The New Warehouse Podcast, where we dive into the impact of humanoids in warehousing with Zion Solutions Group’s President and Co-founder, Jim Shaw, and Executive Vice President and Co-founder, Jordan Frank. Zion Solutions, a leading systems integrator in warehouse automation, recently became the first to partner with Agility Robotics, marking a bold step toward incorporating humanoids into everyday operations. Today, Jim and Jordan discuss their approach to this collaboration, their focus on real-world solutions, and their long-term vision of how humanoid robots can help solve labor shortages and optimize warehouse tasks. Zion’s strategy offers a new look at how technology and human expertise can work together to redefine warehousing. A Collaborative Future of Humanoids in Warehousing Zion Solutions Group’s partnership with a leading humanoid robotics company highlights the potential for humanoids to play a supportive role in warehousing. “We’re the first systems integrator to work with a humanoid company actively deployed in warehouses,” Jim shared. Unlike conventional automation, these humanoids are designed to complement human workers, taking on repetitive, physically demanding tasks. Jordan explained, “They’re not here to replace people. Instead, they free up our team members to focus on more impactful work.” Testing Humanoids with a Step-by-Step Approach Zion Solutions and its robotics partner are testing humanoids with a measured, phased approach. Jordan describes it as a “crawl, walk, run” method, where each stage gathers insights and feedback from real-time applications. “It’s not about replacing a human’s speed just yet,” Jordan said, “but about deploying these robots responsibly to assist and support human efforts.” Early pilot programs have shown success in areas like tote handling, a repetitive but essential task in warehouse operations. Jim shared, “This technology allows us to reassign people to roles that require quick decision-making and adaptability—things robots can’t do as well.” With this approach, Zion ensures that humanoids will be used where they can add the most value. Zion’s Broader Vision for Technology in Warehousing At Zion Solutions Group, integrating humanoids is just one part of a larger strategy to redefine warehousing through innovative technologies. “Our goal is to leave a positive impact on the lives we touch,” Jim explained. The company’s extensive partner program ensures they stay at the forefront of new solutions, from robotics to software. “We strive to make our clients’ lives easier and more efficient,” Jordan added. For Zion, the goal is not just automation but intelligent, human-centered systems. This vision underscores Zion’s commitment to helping warehouses navigate the future with the right blend of people and technology. Key Takeaways on Humanoids in Warehousing Zion Solutions Group is the first systems integrator to partner with a humanoid robotics company focused on warehousing. Humanoids can handle repetitive tasks, allowing human workers to focus on higher-value roles. Zion and its partner employ a “crawl, walk, run” approach to humanoids in warehousing, ensuring that they are deployed safely and effectively. The New Warehouse Podcast Episode 533: Humanoids in Warehousing with Zion Solutions Group
AutoScheduler adds Vice President of Customer Success to reinforce focus on successful customer implementations
AutoScheduler.AI, an innovative Warehouse Orchestration Platform and WMS accelerator, announces that. He will replace Stephen Zujkowski, who is retiring. Ian has over a decade of experience in supply chain operations, logistics management, and strategic leadership. He will use his expertise to help AutoScheduler’s customers gain value and success from deploying AutoScheduler solutions. He will be the face of success for all AutoScheduler’s customers, ensuring the talented implementation team continues delivering exceptional services and fostering true partnerships. “As a leader within Amazon, Ian has demonstrated a deep understanding of operational planning and championed many technology implementations that enabled transformative changes within numerous operations,” says Keith Moore, CEO of AutoScheduler.AI. “His rich and diverse experience in leading and supporting innovation and a keen understanding of driving customer excellence make him a perfect fit for this pivotal role at AutoScheduler.AI.” “I am looking forward to setting new benchmarks for excellence in customer success with the best project delivery experiences, clear communications, and robust customer relationships, enabling AutoScheduler.AI to be the market leader in warehouse orchestration,” says Ian Johnston, Vice President, Customer Success, AutoScheduler.AI. “I am dedicated to driving value for clients through our innovative solutions and aligning AutoScheduler’s capabilities with customer needs.” As Vice President of Customer Success, Ian oversees the strategy, execution, and management of all customer deployment and satisfaction aspects. He will ensure that customers derive maximum value from AutoScheduler, leading to improved fulfillment, better labor utilization, and lower costs. As the leader in the Customer Success organization, he will drive measurable positive business outcomes, customer satisfaction, retention, and expansion across the customer base. Before joining AutoScheduler.AI, Ian served as Director of Supply Chain at Amazon, overseeing North America’s largest heavy, bulky logistics network, which included managing demand forecasting, capacity management, and product development for the U.S. and Canada. Ian’s leadership contributed to significant advancements in operational efficiency, including developing several novel planning products that enhanced forecast accuracy and capacity flexibility, reducing Amazon’s service cost and improving delivery speeds. Before Amazon, Ian served as a Marine Infantry Officer, leading combat operations in Afghanistan and deterrence operations in Southeast Asia. He later served at the White House, supporting two administrations and several high-profile events. Ian holds an MBA from the University of Virginia’s Darden School of Business and a BA in Political Science with a minor in Spanish from The Citadel. He is pursuing a Master of Science in Real Estate at the University of San Diego.
Episode 532: Tech-Driven logistics with Transfix
In this episode of The New Warehouse Podcast, we dive into tech-driven logistics with Jonathan Salama, co-founder and CEO of Transfix. Jonathan shares the journey of Transfix, including their recent shift to focus solely on technology. We explore technology’s key role in optimizing freight operations as Transfix evolves from a brokerage to a tech-driven solutions provider. The conversation covers the importance of automation, predictive data models, and how Transfix aims to reshape the future of logistics. From Brokerage to Tech-First: The Evolution of Transfix Transfix started as a brokerage to automate various freight processes. Early on, the company created tools to simplify tasks like shipment tracking and delivery scheduling. Jonathan explains, “We wanted to automate every step… anything that could be automated, we did.” This focus on automation contributed to the company’s growth and eventually led Transfix to sell its brokerage to NFI, redirecting efforts solely to technology. Today, Transfix’s tech platform, refined over the years, serves as its core product. With data-driven tools, the company aims to enhance workflows for both shippers and carriers. “The real value was the tech… that’s where we’re focusing all our efforts now,” Jonathan notes. Tech Advancements Driving Industry-Wide Transformation The logistics industry has seen a surge in tech adoption, but as Jonathan pointed out, it wasn’t always this way. “There was almost no conversation about technology in logistics back then,” he remarked, recalling the early days of Transfix. Tools like data science models and automation platforms are standard, but there’s still room for improvement. Transfix’s platform goes beyond basic tracking—it helps companies optimize their freight strategies in real-time. Jonathan highlighted how they used data to help shippers, stating, “We can predict when your truck will hit detention… so you can adjust and avoid unnecessary costs.” With this level of predictive capability, Transfix empowers companies to make better decisions, streamline operations, and reduce inefficiencies across the supply chain. What the Future Holds for Logistics Tech As logistics evolves, Jonathan sees even more room for technological innovation. From automated trucks to AI-driven models, the future is full of possibilities. “The next decade is going to be completely different… we’re just scratching the surface of what tech can do,” he said. Transfix’s forward-thinking approach positions them at the forefront of these innovations. Their current focus includes refining their machine learning algorithms to provide even more accurate freight rate predictions and expanding their suite of automation tools. Once fragmented and lagging in tech adoption, the industry is embracing digital transformation’s power—a trend Jonathan is confident will continue to accelerate. Key Takeaways Transfix shifted from a brokerage to focus solely on technology, selling its brokerage business to NFI. Their platform automates key freight processes, offering tools for predictive cost models and automated scheduling. Tech adoption in logistics is growing, but Transfix is pushing the boundaries of what’s possible with data and automation. Jonathan Salama envisions a future where technology plays an even more significant role in the logistics industry, with automated trucks and AI models leading the way. The New Warehouse Podcast Episode 532: Tech-Driven logistics with Transfix
Episode 531: Deus Robotics Delivering End-to-End Warehouse Automation
The New Warehouse Podcast welcomes Pavlo Pikulin, Founder and CEO of Deus Robotics, to discuss his passion for robotics. Pavlo’s passion for robotics traces back to his childhood dream of building robots to improve lives. With a background in AI and gaming, he founded Deus Robotics, focusing on providing end-to-end robotic solutions for warehouse operations. The discussion dives into how Deus Robotics integrates diverse robotic systems, utilizing AI to enhance automation efficiency. Pavlo also explores the unique challenges of robotic automation and the company’s approach to overcoming them. Transforming Warehouses with AI Pavlo’s early experience in gaming led to the development of advanced AI technologies, which are now the backbone of Deus Robotics’ solutions. By leveraging AI, Deus Robotics connects different robotic systems, ensuring seamless communication and coordination between hardware from multiple providers. “Our AI platform connects all systems,” Pavlo explains, “we can provide robots from different manufacturers, and they can work together in one system.” The integration of diverse robotic systems is critical in modern warehouses. Rather than relying on a single provider, Deus Robotics’ AI platform facilitates a unified approach to automation, enabling flexibility and reducing business costs. Overcoming Automation Challenges Integrating automation can be daunting for many warehouse operators, often due to concerns about cost and complexity. Pavlo recognizes that the biggest challenge for warehouse managers is understanding how to integrate robotic solutions effectively. He advises a phased approach: “Automate step by step, make small pilots in a small space… after that, you can scale it to a bigger part of the warehouse.” Deus Robotics’ end-to-end solutions address these concerns by offering project planning, simulations, and ongoing support. They ensure a smooth transition to automation without disrupting current operations. This step-by-step method helps warehouse managers test solutions on a smaller scale, minimizing risk while maximizing efficiency. The Future of Robotic Automation Pavlo predicts that robotic automation will continue to expand, driven by AI and sensor technology advancements. He highlights that robots are not just about hardware but the AI driving them, which will revolutionize the industry. “In the future, it will be easier to integrate robots, like buying a vacuum cleaner robot today,” Pavlo asserts. Deus Robotics is positioning itself as a leader in this space by offering flexible, modular solutions that cater to various operational needs. From large-scale warehouses to smaller facilities, their AI-driven systems will become increasingly accessible and offer significant operational cost reductions. Key Takeaways on End-to-End Warehouse Automation Deus Robotics’ AI platform enables seamless integration between robots from different manufacturers, optimizing warehouse operations. A phased approach to automation helps mitigate risks and ease the transition for warehouse operators. Robotic automation, powered by AI, is becoming more accessible and offers significant cost reductions for large and small operations alike. The New Warehouse Podcast EP 531: Deus Robotics Delivering End-to-End Warehouse Automation
Episode 530: Maximizing efficiency with Voice Technology in warehousing
In this episode of The New Warehouse Podcast, our guest is Alex Reneman, a fellow podcaster, president, CEO, and founder of Mountain Leverage. Mountain Leverage, a leader in voice technology, is transforming how warehouses operate by integrating innovative voice-directed systems. Alex shares insights into the company’s journey, the impact of voice technology on warehouse operations, and its potential future. They dive into how voice interfaces improve efficiency, productivity, and worker satisfaction while addressing the role of company culture in the success of Mountain Leverage and its clients. Why Voice Technology in Warehousing is a Natural Fit Reneman emphasizes that voice technology is “a native interface” for workers, allowing for more fluid and efficient warehouse operations. In warehouse settings, tasks like picking, packing, and confirming orders become more streamlined with hands-free, voice-guided workflows. Reneman explains, “It’s a workflow solution on the edge that allows workers to be more efficient, more productive, and more accurate because their hands and eyes are free.” This technology keeps workers safe, reducing distractions and improving overall workflow accuracy. Implementing voice-directed systems is not just about efficiency but also worker satisfaction, making it a win-win for both employees and companies. Addressing Labor Challenges with Voice Solutions As labor challenges persist in the warehousing industry, voice technology has proven adaptable to many workers, including those for whom English is not the first language. Reneman highlights, “There are a lot of clever ways to implement that in some cases, where workers can hear instructions in English but respond in their own language.” This flexibility ensures that workers can adapt to voice-guided workflows quickly, reducing training time and increasing productivity. Additionally, the technology’s intuitive nature resonates with younger, tech-savvy generations entering the workforce, ensuring smooth transitions for all. Building a Strong Culture: The Heart of Mountain Leverage Reneman attributes the success of Mountain Leverage to the company’s strong internal culture, which he calls “the P.A.C.T.” This pact includes critical values such as Possibility, Accountability, Championship, and Trust. “It matters not just internally but to our customers,” Reneman explains. These values shape how Mountain Leverage works with its clients, ensuring that the focus is on optimizing performance and creating a positive and enjoyable partnership. By integrating this culture into every aspect of their work, the company builds long-lasting relationships and helps customers thrive in an ever-evolving industry. Key Takeaways on Voice Technology in Warehousing Voice technology boosts efficiency by allowing hands-free, eyes-free operations, increasing productivity and safety. The technology is adaptable to diverse workforces, bridging language barriers and engaging younger generations. A strong company culture built on trust and accountability enhances customer relationships and drives successful implementations. The New Warehouse Podcast Episode 530: Maximizing Efficiency with Voice Technology in Warehousing
Norwalt Automation Group launches new corporate umbrella company
New divisions strategically align company to better suit target markets in the automation space. Norwalt has announced the launch of its new corporate umbrella company, the Norwalt Automation Group. This strategic move brings together four specialized divisions under one unified brand to better serve the diverse needs of key industries. The new divisions include the Norwalt Automation Division, Norwalt Life Sciences Division, Norwalt Food & Beverage Division, and Norwalt Digital Division. Under the leadership of Chairman Mike Seitel, Norwalt Automation Group aims to deliver tailored, cutting-edge solutions to its partners across various sectors. This expansion reflects Norwalt’s commitment to innovation and growth, ensuring that the company remains at the forefront of automation technology. Each new division will be led by a collective team of divisional managers and senior company directors, and function under the leadership of the larger groups’ experienced leadership and executive team featuring industry leaders: Keith Harman, Executive Director of Business Development, Herbie Hoos, Executive Director of Manufacturing, and Donna Collura, Executive Director of Finance. “I’m thrilled to announce the formation of our newly structured divisions under the Norwalt Automation Group umbrella company,” said Mike Seitel, Chairman of Norwalt Automation Group. “These expanded divisions allow us to align more closely with the specific needs of our target industries, ensuring that we deliver tailored, cutting-edge solutions to our partners. This expansion reflects our unwavering commitment to innovation and growth.” The new divisions within Norwalt Automation Group include: – Norwalt Automation Division: Focused on advanced automation systems for a wide range of industries. – Norwalt Life Sciences Division: Dedicated to providing specialized automation solutions for the life sciences sector. – Norwalt Food & Beverage Division: Tailored to meet the unique needs of the food and beverage industry, offering innovative processing and packaging automation. – Norwalt Digital Division: A future-focused division specializing in digital printing and automation, integrating AI, vision/inspection equipment, data collection/security, Industry 4.0, and Digital Twin technologies.
Advancing with automation and AI
In today’s material handling environment, warehouses are driven by the need for speed and accuracy. At the same time, finding the right labor force remains challenging for some operations. Some are looking for automation and artificial intelligence (AI) advancements to fill those gaps and meet expectations. Increased demand for automation Brett Webster, director of product management at Dematic, noted that AI has already been transformative in many settings, including automation. “The industry continues to face challenges, such as ongoing labor shortages and disruptions caused by global events,” Webster said. “In an era where supply chain resilience is no longer ‘nice to have’ but a requirement for success, increased visibility and connection are paramount,” Webster said. According to the company website, Dematic is a “global leader in innovative, integrated supply chain automation technologies, software, and services. ” Leaders at Dematic anticipate supply chains will continue to become more autonomous, aided in part by the growth of AI. Webster noted a recent report by MHI and Deloitte finding that 87 percent of companies believe autonomous, connected intelligent supply chains will be standard by 2027. “As a result, companies are increasingly investing in AI technology,” Webster said. Currently, Webster said AI’s largest impact is on enhancing algorithms for decision-making software and optimizing operations. “However, as AI continues to grow over the coming years, access to and proper use of data will become critical. Real-time data analysis allows AI systems to identify inefficiencies, streamline operations, and automate tasks, helping the cost of and need for labor amongst industry-wide shortages,” Webster said. AI can also ensure algorithms reduce travel times and increase output by optimizing inventory placement, and help provide predictions and adjustments for fluctuations in customer demand, according to Webster. “We believe building a holistic ecosystem of solutions, software, and data, powered by AI, will drive the development of autonomous supply chains the industry has long anticipated,” Webster said. Solutions for e-commerce According to Mike Oren, SVP of sales for the Americas for Dematic, the demand for automation has increased in the years following COVID. He said the demand is driven by “evolving consumer expectations, ranging from same or next-day delivery, to sustainable business practices to omnichannel shopping.” “This shift is further fueled by ongoing labor shortages and the rapid growth of e-commerce, putting significant pressure on businesses to improve efficiency,” Oren said. The drive is resulting in a turn to automated solutions like Automated Guided Vehicles, Autonomous Mobile Robots, mixed-case fulfillment, and goods-to-person picking, according to Oren. “Fluctuations in demand have become the norm, and flexible automation can be scaled to help our customers adapt to their shifting needs,” he said, adding that software is the brains behind all of the technological solutions. “Software provides the data and visibility necessary to make insightful decisions while maximizing performance and speeding up fulfillment,” Oren said. He added that the companies best positioned to be competitive in the coming years will be those providing comprehensive hardware, software, and services. According to Kevin Heath, director of global robotics, Dematic provides up-to-date solutions for the world of automation through the work of its Modernizations & Upgrades team. Heath said the team helps customers improve the effectiveness of their operations by identifying and incorporating new automation, controls, and software that optimizes performance. “We also identify the best solutions for our customers to address those changes,” he said, noting that while Autonomous Mobile Robots have been in the market for some time, Bin-to-Picker AMRs in particular are “ideally suited” for the growth of e-commerce. Heath noted that when 3PL provider Radial outgrew its manual distribution center in the Netherlands due to increased e-commerce demand, Dematic helped with the automation of a new facility. “This included adding almost 300 AMRs to their operations, including 10 Bin-to-Picker stations. Since the facility opened in 2023, picking and packing performance has improved significantly, and the error rate is vastly reduced,” Heath said. He added that for companies with scarce resources, Bin-to-Picker AMRs can operate without human intervention and with little to no fixed automation. “Bin-to-Picker AMRs are cost-efficient, easily scalable, and equipped with software to improve efficiency and reduce order fulfillment times,” said Heath, who said Dematic customers utilizing Bin-to-Picker AMRs report more than 99 percent order accuracy and an ROI in as few as 1.5 years. Dematic automated systems can also be adapted to different warehouse environments, which Heath said makes them “an ideal solution” for industries ranging from retail to third-party logistics. “Our automation systems are modular, meaning they can be upgraded and expanded as new technologies emerge or business needs evolve,” Heath added. Meeting automation needs Some companies are building advanced solutions via new collaborations. In September, Kivnon announced the formation of a strategic partnership with Macrovey. According to a press release, Kivnon is a leading producer of mobile robots, including automated guided vehicles and autonomous mobile robots. Kivnon specializes in solutions that optimize logistics and internal transport processes across industries. The statement said Macrovey is an industry leader in industrial equipment, performing electrical installations of complex motor and process controls for a variety of material handling systems. The new collaboration, which is now in effect, will “enhance both companies’ market presence and operational capabilities across North America,” the release said. “With this partnership, Kivnon aims to streamline the sales and installation processes for its mobile robots,” the release said. “At the same time, Macrovey will gain access to Kivnon’s innovative product line, allowing them to expand their offerings.” Jaume Martinez, managing director of Kivnon USA, said the partnership will ensure that customers receive top-tier service and support. “Together, we will set new standards in the automation industry, delivering tailored solutions that meet the specific needs of our clients,” said Martinez in a statement. In an email to Material Handling Wholesaler, Martinez said Kivnon’s automated guided vehicles and autonomous mobile robots help automate material handling tasks and integrate seamlessly with higher-level systems. “One of our key strengths is the ability to connect our robots to external fleet management systems, enabling businesses
The Four Pillars of Warehouse Orchestration: Why you need more than just “Better”
Every warehouse is on a mission to improve, trying to be a little better every year. But let’s be honest—the warehousing landscape has changed so drastically that “being better” just doesn’t cut it anymore. With rising complexities, tighter margins, and growing customer demands, it’s no longer about tweaking what you already do. Now, you have to be different. Warehouses today are more complex than ever. You’ve got robotic systems, human workers, fluctuating inventories, and rapid demand shifts—balancing these moving parts has become necessary to maximize throughput and ensure the operation doesn’t grind to a halt. Add to this the fact that warehousing is in the middle of a leadership shift—10 years ago, site leaders had 15 years of experience running a smooth operation. Today, they have less than four years on average. It’s no wonder things can feel like they’re spinning out of control. Enter orchestration is about finding new ways to optimize your warehouse operations. Warehouse orchestration is no longer a luxury; it’s a necessity. It’s about ensuring everything flows smoothly. It can be summarized as advanced optimization that helps you manage a site by focusing on four critical pillars: Labor Planning, Inventory Flow Management, Human/Robotic Task Handoffs, and Space and Constraint Optimization. Labor Planning: Putting the Right People in the Right Places Labor planning is the backbone of any efficient warehouse. You can’t just throw workers at a problem and hope for the best—across all of the complex processes in a facility, you need to place people where they’re needed strategically. One minute, it’s all about bulk orders; the next, it’s a flood of e-commerce pick requests. Without the right labor plan, your team either stands around or scrambles to catch up. Orchestration platforms keep you ahead of the curve. By planning out optimal workflows across multiple shifts and adjusting labor accordingly, these platforms ensure you have the right number of workers at the right time in the right areas. You’re not overstaffed when things slow down, and you’re not scrambling when the rush hits. The result? A warehouse that runs smoothly, where employees are productive, and throughput is maximized. Inventory Flow Management: Keeping Goods on the Move Efficient inventory flow is like having a highway system with no traffic jams. When inventory constantly moves to the right place at the right time, your operation runs like clockwork. But too often, warehouses resemble a parking lot at rush hour, with goods not being brought in on time to meet outbound demand, creating delays and forcing workers to waste time on unnecessary movements. This is extremely costly to warehouses, where even a .1-.2% increase in “controllable cuts” can result in $500K – $1M in lost business PER MONTH. Orchestration changes the game by ensuring that inventory flows smoothly. It automatically prioritizes when items flow through the facility to ensure that throughput is delivered and trailers leave on. It even balances how the trade of shipping more product versus being late (for example, if you have an inbound arriving in an hour that has ten pallets that are needed on an outbound, it might make sense to delay the outbound for 1 hour to cross dock those ten and achieve a better fill rate). Human/Robotic Task Handoffs: Maximizing Efficiency Through Collaboration In a warehouse, humans and robots can be the perfect team if they don’t step on each other’s toes. Having the latest technology is one thing, but if your human and robotic workers are often not coordinated, robotic initiatives fail to realize their expected value. Orchestration ensures that tasks are handed off seamlessly between humans and robots by understanding their capacities and planning out which work they will execute at what times. When a robot finishes moving a pallet, a human worker will pick up the next task. Conversely, if a human is prepping an order, robots are ready to take over when it’s time to transport or load. This smooth collaboration reduces delays, maximizes output, and keeps human and robotic workers operating at peak efficiency. Space and Constraint Optimization: Understanding Bottlenecks In a Facility Space is a finite resource in any warehouse, and using it wisely is critical. With narrow aisles, towering shelves, and complex product layouts, making everything fit while maintaining easy access is no simple task. Poor space management leads to slowdowns, with workers spending extra time navigating the floor or searching for misplaced items. Orchestration takes a methodical approach to space optimization, considering the physical layout and the operational constraints that come with it. It factors in product sizes, aisle widths, and even the number of doors available relative to order times to ensure that every square foot is used efficiently. As work is planned, constraints like space, equipment, and product flow are managed to ensure that no one component stops the operation. If potential issues are on the horizon, they are called out well ahead of time, and the orchestration platform will create alerts for management to review. This gives every site a balanced operation that has the potential to maximize throughput, with every action taken now done so in confidence that the site is not compromising the future state of the facility. Conclusion: Why Orchestration Is Essential Today’s warehouse operations are more complex and demanding than ever before. It’s no longer enough to “be better.” It would be best if you were different, innovative, and smart in handling every moving part of your operation. Tools like AutoScheduler.AI bring orchestration to the forefront, helping you streamline labor, keep inventory moving efficiently, and optimize space in ways that directly impact your bottom line. With the four pillars of Labor Planning, Inventory Flow Management, Human/Robotic Task Handoffs, and Space and Constraint Optimization, you can ensure your warehouse doesn’t just survive the demands of today’s environment—it thrives. About the Author: Keith Moore is the CEO of AutoScheduler.AI, which orchestrates warehouse activities directly on top of a WMS, optimizing operations for peak performance. Developed alongside industry leaders like P&G and successfully deployed at prominent companies such as
Episode 529: GEODIS’ strategic approach to warehouse innovation
Welcome to this episode of The New Warehouse Podcast, where our guest is Andy Johnston, Senior Director of Innovation at GEODIS, a global leader in end-to-end supply chain solutions. Andy shares his insights on the company’s disciplined approach to warehouse innovation, a key topic for those navigating today’s fast-evolving supply chain landscape. As one of the fastest-growing 3PL companies, GEODIS leverages cutting-edge technologies to address the most pressing challenges in warehousing, from labor shortages to automation. Tune in to discover how GEODIS is pushing productivity and operational efficiency boundaries. GEODIS’ Journey to Innovation Leadership GEODIS has always been at the forefront of warehouse innovation, with Andy Johnston playing a pivotal role in shaping their strategy. Reflecting on his 12-year journey with the company, Johnston highlights how the rise of e-commerce catalyzed the need for innovation. “E-commerce was the big catalyst,” Johnston recalls. “We went from picking cases and pallets to picking individual items, and orders multiplied significantly.” This shift demanded a new approach, and GEODIS has partnered with leaders in automation to tackle these challenges head-on. The Role of Automation in Modern Warehousing Automation has become indispensable in the warehousing industry. GEODIS has consistently invested in automation to enhance efficiency and meet the growing demands of e-commerce. As Johnston explains, “We’ve partnered with robotics companies like Locus and Vecna to streamline processes and improve productivity.” One significant advantage of automation is reducing training times. “We’ve cut training from weeks to days, especially during peak periods, which is a game-changer for our customers,” he adds. This focus on operational speed ensures GEODIS can fulfill orders faster, keeping up with consumer expectations. Addressing Labor Challenges Through Technology Labor availability remains a significant challenge for the industry, but GEODIS has found ways to address it through technology. Johnston explains that by incorporating cutting-edge robotics, GEODIS enhances productivity and makes jobs more engaging and sustainable. “By allowing our teammates to work with technology, we’re making their jobs easier and more fulfilling,” he notes. This human-centric approach helps retain valuable talent and ensures GEODIS meets its operational goals while fostering a better workplace environment. Key Takeaways E-commerce as a Catalyst: The transition from case-picking to individual items has fundamentally changed how warehouses operate, driving the need for warehouse innovation. Automation’s Impact: By leveraging advanced robotics, GEODIS has significantly cut training times and boosted productivity, helping the company keep pace with increasing consumer demand. Labor Strategy: GEODIS’ human-centered approach to technology addresses labor shortages and improves job satisfaction and retention. The New Warehouse Podcast Episode 529: GEODIS’ Strategic approach to warehouse innovation
Episode 528: Streamlining Inventory and Warehouse Management with Cin7
In this episode of The New Warehouse Podcast, Ajoy Krishnamoorthy, CEO of Cin7, discusses how their platform transforms operations by integrating software solutions for inventory, order, and warehouse management. Cin7’s mission is to streamline processes and foster a better workplace culture by simplifying software systems for their users. The conversation dives into how Cin7’s powerful integrations, efficient onboarding, and broad platform capabilities can eliminate operational silos, ensuring visibility and control over supply chain functions. Streamlining Inventory with Unified Platforms A significant challenge in the supply chain is operating without visibility across different systems. Cin7 aims to fix that. Ajoy explains, “Our customers come to us over ERP because it’s super easy to onboard.” Cin7’s platform offers comprehensive solutions, integrating over 700 systems like Shopify, Amazon, and QuickBooks to ensure smooth workflows and real-time data alignment. This level of integration helps eliminate guesswork in supply chain operations, allowing teams to stay synchronized and efficient. Optimizing Warehouse Efficiency Through Streamlined Processes Warehouse efficiency often hinges on clear visibility and intuitive processes. Ajoy points out that Cin7’s platform allows users to set up various picking mechanisms, such as batch or zone picking, which can drastically reduce the time spent on order fulfillment. He notes, “The purpose of good software is to make the user a superhero.” By ensuring that employees can find products quickly and with confidence, Cin7 enhances both employee satisfaction and operational efficiency. Leveraging Data to Drive Smarter Decisions Cin7 doesn’t just uncover inefficiencies; it actively helps businesses address them. Ajoy shares results from a recent cohort, “Our average customers in that 30 cohort had $500,000 in overstock.” Cin7’s inventory forecasting tools analyze sales patterns and supplier lead times to predict demand more accurately. Ajoy elaborates on how Cin7 tackles overstock issues, explaining, “We’re now starting to surface that information up to our customers to get them to be smarter regarding replenishment.” This approach helps businesses avoid unnecessary reorders and direct their capital toward products in demand, ultimately reducing overstock and stockouts. Key Takeaways Cin7 eliminates operational silos by integrating inventory, order, and warehouse management on one platform. The platform’s efficiency tools, like batch and zone picking, enhance employee productivity and operational speed. Data-driven insights help companies avoid costly overstock and stockouts, leading to better financial outcomes. The New Warehouse Podcast EP 528: Streamlining Inventory and Warehouse Management with Cin7
Episode 527: Digital Transformation with Labeling
In this episode of The New Warehouse Podcast, Josh Roffman, EVP of Marketing at Loftware, explores the pivotal role labeling plays in today’s supply chain. Loftware, a pioneer in the labeling industry with nearly 40 years of experience, assists over 12,000 companies globally in navigating the complexities of product labeling. The conversation delves into how labeling has evolved, the intersection of digital transformation with labeling processes, and the integration of AI and cloud technologies. Roffman highlights the importance of labels in ensuring compliance, traceability, and efficiency within an increasingly complex and globalized supply chain. The Evolution of Labeling and Supply Chain Complexity Labeling has long been a crucial aspect of supply chains, but as technology advances, so too has the function of labels. Roffman states, “The ability to have that label be a connection point between the physical and digital is where things are evolving.” The growth of regulations and the need for traceability have pushed labels beyond basic product identification. Now, labels carry vital information that supports both businesses and consumers in understanding a product’s journey. From tracking pharmaceuticals in the life sciences to providing detailed information in retail, labeling continues to evolve alongside the growing demand for transparency and compliance. Digital Transformation with Labeling: A Path to Efficiency The digitization of labeling processes is central to modernizing supply chains. Roffman explains, “Manual processes have given way to automation, integrating systems of truth like SAP to trigger labeling downstream.” This shift toward digital transformation has automated the creation and management of labels, helping companies address the complexities of geography, regulations, and evolving industry standards. By leveraging cloud-based technologies, companies can centralize their labeling processes, enabling supplier networks to adhere to specific standards, ultimately reducing errors and improving efficiency. AI and Cloud: A Powerful Combination for the Future AI and cloud technologies are transforming supply chain operations. Roffman shared that 76% of supply chain professionals believe AI will transform their operations within three years, but only 17% have begun implementing it. He acknowledges that large organizations face challenges in adopting new technologies but emphasizes the potential: “We’re right at the cusp of what AI can do… It will streamline next-generation labeling solutions.” With AI automating complex labeling changes and ensuring compliance and cloud offering centralized control, companies can unlock new levels of efficiency and accuracy in their supply chains. Key Takeaways Labels have evolved from basic product identifiers to carriers of critical supply chain data. Digital transformation in labeling automates previously manual processes, improving efficiency. AI and cloud technologies offer new opportunities to streamline labeling processes and ensure compliance. The New Warehouse Podcast Episode 527: Digital Transformation with Labeling
Episode 526: AI in Warehouse Management with Chat WMS
In this episode of The New Warehouse Podcast, Danny Glass, co-founder of Cellaware Technologies, explores the innovative ways artificial intelligence (AI) is applied to warehouse management systems (WMS). Danny shares his background in logistics and systems and how his experience led to the development of ChatWMS. This natural language interface allows users to interact with their warehouse management systems using AI. They dive deep into the practical use of AI in streamlining operations and the challenges of AI adoption in the warehousing industry. From Operations to AI: The Birth of ChatWMS Danny’s journey into AI and warehouse management started with his early career at DHL. His operational experience and passion for systems led him to co-found Cellaware Technologies. He recalls, “We decided that we wanted to found Cellaware Technologies with the primary aim of applying artificial intelligence in the supply chain and specifically in the warehouse in a practical way.” The breakthrough came in 2023 when AI, particularly ChatGPT, became mainstream, inspiring the creation of ChatWMS, a system designed to enhance WMS through natural language processing. AI’s Role in Improving Warehouse Efficiency ChatWMS takes AI further by enabling users to interact with their WMS through a simple chat interface. Danny explains, “Using the latest large language model capabilities and technology, you can effectively converse with your warehouse management system in the most comfortable way to derive insights from it. In my experience in operations, there’s a lot of value in that because I know how much smarter I became with respect to my operation when I could interact with the data at that level.” This innovative approach allows managers to access critical data without relying on pre-built reports or complex SQL queries. ChatWMS empowers managers to make informed decisions quickly by simplifying data extraction, enhancing operational efficiency, and reducing errors. Challenges of AI Adoption in Warehousing Despite the benefits of AI, adoption in the warehouse industry has been slow. “There’s a lot of hype around AI,” Danny notes, but actual implementation has lagged. Many companies are cautious about the disruption AI could cause to daily operations. The key, Danny emphasizes, is making AI solutions “minimally invasive” and ensuring that they integrate seamlessly with existing systems. ChatWMS, for instance, works with any WMS that stores its data in a relational database management system, making it adaptable and easy to implement. Key Takeaways on AI in Warehouse Management ChatWMS enables natural language interaction with warehouse management systems. AI adoption in warehousing is slow due to concerns about disruption, but tools like ChatWMS offer minimal implementation risks. Danny Glass highlights the importance of making AI solutions practical and adaptable for real-world warehouse environments. The New Warehouse Podcast Episode 526: Leveraging AI in Warehouse Management with Chat WMS
Episode 524: Fullstride helps businesses pursue their first WMS
Today, The New Warehouse Podcast welcomes Casey Winans, founder and CEO of Fullstride, a seasoned expert in warehouse management systems (WMS). With over 20 years of experience in supply chain management, Casey brings a wealth of knowledge and a passion for optimizing warehouse operations. In this episode, he shares the story behind Fullstride, a company focused on helping mid-sized businesses navigate the complex world of pursuing their first WMS. We explore the challenges and opportunities in choosing the right WMS and the importance of preparation and process clarity before engaging with vendors. The Journey to Fullstride Casey’s career journey is a testament to the power of persistence and passion. Starting with a management information systems background, he inadvertently immersed himself in supply chain management. His experiences building a parcel manifesting system and working with 3PLs during his time at GE laid the foundation for Fullstride. The company was born out of a desire to do things differently—by focusing on smaller, growth-oriented businesses looking to implement their first WMS. The Importance of Clarity Before Implementation Fullstride’s approach to WMS implementation is rooted in the principle of “clarity first.” Before engaging with vendors, Casey emphasizes that businesses need well-defined processes. “When you start asking questions, it quickly becomes clear that assumptions about process clarity are often misplaced,” Casey explains. He emphasizes the importance of involving both leadership and frontline workers in the conversation. Fullstride helps bridge potential disconnects, ensuring that everyone understands the impact of their contributions. This preparation smoothens the transition and empowers teams to navigate the change more effectively. Navigating the WMS Landscape The current WMS landscape is vast, with numerous options ranging from established giants to innovative startups. Casey points out that while more prominent players have advantages, they often come with “baggage.” This baggage comes in the form of high maintenance costs and complex implementation processes. In contrast, newer vendors, particularly those adopting a SaaS model, offer more flexibility and are often better suited for mid-sized businesses. “The days of long, costly WMS upgrades are fading,” Casey notes, highlighting the shift towards more accessible cloud-based solutions to scale and maintain. However, he advises caution when considering startups, urging businesses to evaluate capitalization, execution ability, and long-term viability. Key Takeaways Preparation is Key: Before selecting a WMS, ensure that your business processes are well-defined and all stakeholders are aligned. Consider Flexibility: Newer, SaaS-based WMS solutions may offer greater flexibility and lower costs, especially for mid-sized businesses. Evaluate Vendors Carefully: Look beyond the technology; consider the vendor’s ability to execute and support your business in the long term. The New Warehouse Podcast Episode 524: Helping Businesses Pursue their First WMS
Episode 523: Redefining LTL freight logistics with WARP
Welcome to this episode of The New Warehouse Podcast, where we dive into LTL freight. We’re joined by Daniel Sokolovsky, the co-founder and CEO of WARP. WARP is leading the charge in innovating Less-Than-Truckload (LTL) freight. In this episode, Daniel shares how WARP is shaking up traditional LTL networks with technology and flexible operations. The company’s mission goes beyond just moving goods; it’s about transforming the entire logistics process to be faster, more efficient, and cost-effective for brands and retailers. Building an LTL Network on Steroids WARP aims to revolutionize the LTL freight market with a powerful network combining cross-docking facilities, optimized routing, and flexible scheduling. As Daniel puts it, “The way we think about it is an LTL network on steroids.” This advanced network allows shippers to choose between speed and cost, offering flexibility that’s rare in traditional LTL logistics. Whether a shipper needs fast delivery or cost savings, WARP’s system allows them to tailor their logistics strategies to fit their unique needs. Bridging Parcel and LTL Freight in the Middle Mile Traditionally, separate networks handle parcel and freight deliveries. WARP, however, is changing the game by integrating these networks, especially in the crucial middle mile. Daniel highlights this innovation: “Where those two networks intersect is specifically in the middle mile.” By connecting these segments, WARP optimizes the movement of goods from regional hubs to final destinations, whether a small package or palletized freight. This strategy cuts costs and boosts efficiency, ensuring goods arrive quickly and reliably. “The flexibility in our network enables a significantly lower price point, quality on par if not higher, and significantly better visibility,” adds Daniel. A Tech-Driven Future for Freight Looking ahead, WARP hopes to unify freight modes—LTL, FTL, and parcel—into one seamless, tech-driven network. Daniel envisions a future where dynamic routing and optimization replace outdated static routing guides. “I think what happens is that we see a merge across all of these different service modes,” he explains. As WARP continues to innovate, they are exploring automation in cross-docking facilities, which could further streamline logistics and set new industry standards. Key Takeaways WARP’s LTL network offers unmatched flexibility, allowing shippers to balance costs and delivery speeds. Integrating parcel and freight networks in the middle mile cuts costs and enhances efficiency. The future of freight lies in a unified, tech-driven network that seamlessly connects multiple service modes. The New Warehouse Podcast Episode 523: WARP is Redefining Freight Logistics