New Lucas Systems Market Study reveals game mechanics can drive employee engagement
Gamified workplaces entice 84% of warehouse workers Warehouse workers who play together, stay together, according to market study insights released today from Lucas Systems, a distribution center technology company providing software to workers in more than 400 warehouses worldwide. In the study – which polled 750 U.S. and UK on-floor warehouse workers – nearly 84% of workers said they were more likely to stay with a company that developed workplace competitions around their day-to-day tasks. Workers like gamifying their work; they embrace the benefits gamified teamwork could bring; and they are eager to participate if it means earning company recognition or prizes such as company merchandise. The study explored how workers feel about game mechanics such as workplace competitions, rewards, teamwork, and leaderboards. These game mechanics are tasks that govern the actions and responses of gameplay. “The results point to new and innovative ways for managers to attract and keep warehouse workers,” says Lucas Systems Chief People Officer Bud Leeper. “Employee engagement comes from good relationships, recognition, satisfaction of achievement, and having some fun – all of which can be enhanced through workforce gamification.” Lucas Systems says the time is right to implement warehouse gamification as 98% of workers (regardless of age) have some experience with game mechanics at work and 94% already participate in games in their personal lives. Gamification can be a differentiator for employers looking to fill the more than 250,000 warehouse worker job openings in the U.S. right now. Other market study insights: Workers embrace competing as a team, as it puts less pressure on individual performance. Top motivations include strengthening the team (57%), the opportunity to engage with more co-workers (55%), and learning from teammates (53%). 88% said they are comfortable with day-to-day performance measures being shown to other employees. Boomers are generally lowest in comfort level, but still, over 80% favorable. There is strong acceptance of game mechanics, regardless of generation. Among non-supervisor warehouse workers, Gen Z are the most enthusiastic about workplace competitions. An overwhelming 90% would participate for a 10% cash bonus or lower incentive, dwarfing the already enthusiastic 77% of Gen X workers who say the same. “Warehouse operators can turn repetitive day-to-day tasks into more fun but that should be done thoughtfully and with the worker at the center,” adds Leeper. “It’s a trust exercise between workers and management. Workers must trust they will benefit from participating.”
Episode 452: Navigating the return maze with Pollen Returns
In this episode of The New Warehouse Podcast, we’re diving into the intriguing world of returns with Spencer Kieboom, co-founder and CEO of Pollen Returns. Once a major league catcher, Spencer now tackles the challenges of the returns industry, striving to enhance the experience for both retailers and customers. Join us as we uncover the current state of returns and the innovative solutions Pollen Returns is implementing to revolutionize this essential yet complex sector. Journey from the Diamond to Pollen Returns Spencer Kieboom shared his transition from baseball to addressing the returns problem. He stated, “The idea stems from before my playing days of baseball. It stems all the way back as a freshman in college.” His analytical skills honed on the field, where he delved deep into data and strategy, now fueling his approach to the returns industry. The Returns Dilemma Delving into the heart of the returns problem, Spencer Kieboom sheds light on its multifaceted challenges. He questions the industry’s status quo, “Why are returns costing retailers hundreds of billions of dollars?” This critical inquiry prompts a deeper exploration of the issue. He points out how the lack of a streamlined process and understanding of customer behavior significantly hampers efficiency and drives up costs. Spencer emphasizes the ripple effect of returns on retail operations and customer satisfaction, stating, “Every return is a lost opportunity, not just in revenue but in building trust and loyalty with the customer.” By dissecting the problem, he suggests a paradigm shift from viewing returns as mere transactions to opportunities for engagement and improvement. Spencer’s insights underscore the urgent need for innovative, customer-centric solutions to redefine the returns landscape. Innovative Solutions at Pollen Returns Kieboom introduces the Pollen Returns approach, focusing on turning returns into opportunities for more sales. He explained, “We look at ourselves as a sales augmentation platform for retailers to parlay their returns into more sales.” Their strategies include seamless exchanges, label-less returns, and proprietary pickup services, aiming to enhance both the customer experience and operational efficiency. Key Takeaways from Pollen Returns The journey from professional sports to entrepreneurship provides unique analytical and strategic insights. Understanding the underlying causes of returns is crucial for developing effective solutions. Innovative approaches like sales augmentation platforms can transform returns into opportunities for retailers. The New Warehouse Podcast EP 452: Navigating the Return Maze with Pollen Returns
Columbia Machine, Inc. remembers Fred Neth Jr.
Columbia Machine is mourning the passing of Fred Neth Jr. Fred a proud member of the Columbia Team for 57 years, retiring as Chairman of the Board in December of 2019. Fred held multiple positions with Columbia, playing a critical role for the Company as it grew over the last 86 years and transitioned through the first three generations of family ownership. Many of the factory automation solutions that were designed and built during Fred’s long tenure with the Company is still in operation today. “Fred was very dedicated to the success of our customers and employees. Up until he retired you would regularly see him on the shop floor asking about orders that were getting ready to ship and checking in with employees he had worked with for many years,” said Rick Goode, Columbia Chairman and CEO. “Fred had a deep loyalty to the long-term success of the Company his father founded in 1937. He cared passionately about his Columbia Family and will be missed.” Fred is survived by his wife Michele and sons Gary and Bryan. Fred will be deeply missed by the Columbia Team and the extended Neth Family.
Emerson introduces cost-effective upgrade path to energy-efficient LED lighting
Appleton Retromaster™ luminaires convert legacy incandescent and HPS lighting fixtures in C1D2 locations to LED without need to rerun wires or cut conduit Emerson has introduced the Appleton™ Retromaster™ Series of LED luminaires, the fastest, most cost-effective upgrade path for converting legacy Appleton incandescent and HPS (High-Pressure Sodium) lighting fixtures installed in Class I, Division 2 (C1D2) hazardous locations to economical and sustainable LED technology while keeping the original fixture’s certification. Appleton Retromaster luminaires are directly compatible with the installed base of Appleton V-51™ incandescent luminaires, Appleton Stylmaster™ incandescent luminaires, Appleton Stylmaster-C incandescent luminaires (Canada), Appleton V incandescent luminaires (Canada), Appleton Mercmaster™ Jr. HPS luminaires, and Killark™ V Series incandescent luminaires. Colored polycarbonate globes and stainless-steel wire guards can be ordered to make a new Retromaster luminaire indistinguishable from the legacy fixture. “For decades, facilities have relied on Appleton ‘jelly jar’ incandescent and HPS light fixtures to safely illuminate their Class I, Division 2 hazardous locations,” said Christine Buttner, Lighting Marketing Manager for Appleton. “With our new Retromaster LED Series, these same customers have the unprecedented opportunity to take advantage of LED’s reduced energy consumption, improved lighting quality, and long life with minimal maintenance requirements, while supporting their organization’s environmental initiatives, all in one quick and simple upgrade.” Requiring no time-consuming rewiring or cutting of conduit, Appleton Retromaster luminaires typically take only a few minutes to install onto an existing mounting hood, dramatically reducing labor and material expenses. The luminaires are available in an output range from 1000 to 5000 lumens, and each of the four models comprising the Retromaster Series offers the unique versatility of selectable dual lumen outputs, ensuring that the illumination level of the new LED fixture is identical to the one being replaced — a first for hazardous location rated lighting. Once installed, the Appleton Retromaster requires only 7 to 38 Watts to create the same level of illumination as an incandescent drawing 60 to 300 Watts, representing a huge improvement in energy efficiency. Another customer problem that the Appleton Retromaster LED Series solves is eliminating the frequent need to replace bulbs in legacy incandescent fixtures. Incandescent light bulbs last approximately 1,200 hours, while Retromaster LED lighting has been tested to perform 60,000 hours (L70) and will not have to be changed for at least seven years. As of August 2023, incandescent bulbs were effectively banned from sale in the United States by the Department of Energy, leaving maintenance departments with only those in inventory.
Episode 451: Unlocking 3PL growth with Joe McIntyre of Twelve48
Joe McIntyre, the founder and principal of Twelve48, joins this episode of The New Warehouse to discuss the logistics and fulfillment world. This episode delves into McIntyre’s extensive experience and the innovative approach Twelve48 takes toward optimizing 3PL and brand relationships. Be sure to tune in to explore McIntyre’s journey through the industry, the inception of Twelve48, and why football great Mike Singletary may have a bone to pick with him. The Journey to Twelve48 McIntyre shares his career trajectory, emphasizing the importance of partnerships and the dynamic power swings between shippers and carriers. “I had a role very early in my career doing carrier partnerships and performance,” McIntyre recounts, highlighting the buzzword ‘shipper of choice’ and its influence on his career path and the founding of Twelve48. Reflecting on his stint in HR, McIntyre articulates its profound impact on his approach to operations. McIntyre stresses how this experience reshaped his understanding of operations and employee management, subsequently improving his effectiveness in leadership roles. How Twelve48 Bridges the Gap for Successful 3PL and Brand Relationships McIntyre discusses the challenges brands and 3PLs face in forming productive partnerships. “Not fully knowing who they are and therefore knowing who they need,” he notes as a standard stumbling block. In the crucial growth phase, retailers often grapple with transitioning from a scrappy, all-hands-on-deck mentality to a structured operational approach. While they excel in brand building and marketing, their supply chain and operations inexperience can strain the dynamic relationship with 3PLs. Effective communication and understanding forecasts are vital, as a retailer’s decisions significantly impact the 3PL’s capacity to manage labor and serve other clients. Conversely, 3PLs must clearly articulate their capabilities and set realistic expectations to ensure alignment with the retailer’s needs. Bridging this gap requires mutual effort, education, and a shift from viewing the relationship as merely transactional to a strategic partnership. He emphasizes the importance of understanding and communication between parties to ensure a mutually beneficial relationship. Key Takeaways from Twelve48 Value of Partnerships and Relationships: Joe discusses his early career in large retail and the importance of carrier partnerships and performance in the freight market. He emphasizes the concept of being a ‘shipper of choice’ and how providing consistency, even if it doesn’t always mean getting the lowest cost, was a critical lesson that influenced his career and the founding of Twelve48. Impact of HR Experience on Operations: Joe reflects on a pivot in his career when he moved into an HR role, focusing on employee relations at stores and warehouses. This experience was pivotal for him, providing a new perspective on people management and its critical role in operations. He learned about leadership development, the importance of creating a positive work experience, and how these factors directly impact operational efficiency and success. The Genesis and Mission of Twelve48: Joe describes the hypothesis behind starting Twelve48, driven by his encounters with brand owners who were phenomenal at product and brand development but lacked operational experience. He saw an opportunity to match brands and 3PLs and prepare them to make informed decisions. This mission was based on the observation that many great brands and 3PLs fail to connect effectively due to a lack of understanding and preparation. The New Warehouse Podcast EP 451: Unlocking 3PL Growth with Joe McIntyre of Twelve48
Creform to feature several of its products at 2024 Assembly Show South
Creform Corporation, a manufacturer of unique products for the design and building of material handling structures and AGVs, will showcase AGVS, gravity roller conveyors, workstations, carts, and flow racks in booth 863, at the 2024 Assembly Show South, May 1-2, 2024 Nashville, TN. Highlighting the exhibit will be gravity roller conveyors and an AGV which can control up to 50 courses with 128 commands each via HMI touch screen and built-in RFID for traffic control. The Creform System consists of over 700 components including plastic-coated steel pipe, fittings, and accessories for building AGVs, flow racks, carts, workstations, and other material handling structures. The company has over 15 gravity roller conveyors, including Placon and skatewheel. Gravity roller conveyors are effective for difficult material handling challenges because their superior construction and wide plastic wheels accommodate a broad range of applications while being noticeably quiet. AGVs, from simple bolt-on units to sophisticated low-profile tuggers. Systems can be simple loops for kit cart delivery to plant-wide material delivery that are managed by Creform’s traffic control system. Units have a variety of load ratings, configurations, and power sources. Flow racks are designed and built as single-lane parts feeders to supermarket systems for kitting. As with all Creform flow racks, capacity, size, and configurations are all custom-designed for the application. Carts, from small general-purpose push carts to model-specific kitting carts are Creform specialties. They are built using a system of 28 mm and 42 mm plastic-coated steel pipe and metal joints and can be configured for ESD (anti-static) applications. Creform workstations are built for single-person use to multi-person assembly cells. Workstations can be configured for a stand-up or a sit-down position and can be built and designed on wheels or stationary. The Creform System is used to create an array of material handling and efficiency-enhancing devices and is a proven component in continuous improvement and lean manufacturing programs. The company partners with customers in developing and enhancing these programs.
Episode 450: The power of intelligent slotting with Fulfilld
Michael Pytel is the co-founder and CTO of Fulfilld, a pioneering company introducing a new warehouse management system (WMS) to the industry. In this episode, Michael and Kevin dive deep into the concept of intelligent slotting within the warehouse environment, exploring its significance, challenges, and how Fulfilld’s technology is making a tangible impact. Understanding Slotting: The Backbone of Warehouse Efficiency Pytel explains, “Slotting is super important for the warehouse management system and for slotting tools to understand the physical space, the physical world to optimize how employees flow through the building.” He emphasizes the complexity of manual processes, especially in vast warehouses with thousands of products. By leveraging technology, Fulfilld aims to optimize product placement, significantly impacting warehouse flow and efficiency. Transforming Slotting with Technology: A Leap Towards Optimized Operations Pytel discusses the limitations of traditional methods and how Fulfilld’s intelligent slotting application revolutionizes this by creating a digital twin of the warehouse and understanding physical space. “By understanding physical space, creating that digital twin of the warehouse, we can more efficiently route and optimize labor inside the warehouse and robots,” says Pytel. Future-Proofing Warehouses: The Road Ahead for Fulfilld’s Slotting Innovations Looking ahead, Pytel shares its vision for integrating more labor information and predictive analytics into its application. This forward-thinking approach aims to enable more strategic shift planning and optimize warehouse capacity, addressing the dynamic needs of modern warehouses. Key Takeaways on Slotting Slotting directly impacts the flow of your warehouse and metrics like picks per hour. Proper product placement drastically improves your outbound and inbound flow of goods. Traditional methods are time-consuming and less efficient; technology can significantly enhance this process. Fulfilld’s intelligent slotting application creates a digital twin of the warehouse, understanding physical space for better optimization. The New Warehouse Podcast Episode 450: The Power of Intelligent Slotting with Fulfilld
Episode 449: Leveraging AI to optimize last-mile delivery with Senpex
In this episode of the New Warehouse Podcast, Anar Mammadov, the Technical Co-Founder of Senpex, shares how Senpex uses artificial intelligence for route optimization to tackle persistent challenges of last-mile delivery. Mammadov shares his extensive experience and Senpex’s solutions to streamline logistics operations. The Genesis of Senpex: A Journey Led by Innovation Anar Mammadov recounts his journey into the logistics industry, “I’ve worked and managed different enterprise solutions. In supply chain, I have more than 18 years of experience.” He highlights the inception of Senpex as a response to glaring gaps in the U.S. logistics sector. “I did a lot of different projects and implemented different solutions and I just decided, why not try and solve this problem in the supply chain and find a way for people to receive their product from different verticals within an hour.” The Core of Senpex: Last-Mile Delivery Revolutionized Mammadov discusses Senpex’s mission, “We’re helping warehouses or 3PLs make proper planning of their routes from their warehouse to their customers efficiently with less resources.” He explains how Senpex specializes in optimizing routes for the timely delivery of various products, emphasizing the high costs and complexities of last-mile delivery. The Role of AI in Enhancing Logistic Efficiency Mammadov illuminates the transformative power of AI in logistics, emphasizing that despite advancements like drone and autonomous deliveries, the demand for direct-to-home services is surging. Mammadov elaborates on the emerging trend of ‘dark warehouses,’ which allows brands to distribute products closer to consumers, enhancing efficiency and speed. He believes dark warehouses will be crucial in this rapidly growing sector, enabling brands to establish a presence near their customers and facilitating faster deliveries through partners like Senpex. This approach not only maintains brand integrity but also significantly reduces delivery times. “We’re committed to optimizing routes and improving service reliability through AI. Our goal is to become the Shopify of last-mile logistics, continually innovating and addressing industry challenges,” Mammadov asserts, reflecting his ambition to lead in the logistics space through advanced AI applications. Key Takeaways Senpex leverages AI for route optimization, significantly improving last-mile delivery. The company focuses on efficient, timely delivery, addressing the high costs and complexities inherent in the logistics sector. Predictive analytics and data-driven strategies are pivotal in enhancing delivery services and reducing failure rates. The New Warehouse Podcast EP 449: Leveraging AI to Optimize Last-Mile Delivery with Senpex
E Tech Group announces name change of recently acquired System Integrator, E-Volve Systems
E Tech Group announces the immediate renaming of E-Volve Systems to E Tech Group, following their strategic acquisition on February 23, 2023, emphasizing a unified vision, expanded services, and enhanced client and market value through this integration E Tech Group has announced that the brand formerly known as E-Volve Systems has now been renamed as E Tech Group. Effective immediately, the brand formerly known as E-Volve Systems will operate under the name E Tech Group, unifying the two entities under one market-leading brand. The transition to the new name will be seamless for clients and partners. All existing commitments remain in place, ensuring continuity and stability. “We’ve gained the ability to market and deliver large scale projects that may not have been available to us prior to the acquisition due to our size,” said Kevin Stout, previous E-Volve Systems founder and president and current vice president at E Tech Group. “We’ve also gained a tremendous network of team members whose skillsets seem to be limitless.” E Tech Group’s acquisition of E-Volve Systems was finalized on February 23, 2023. This strategic move allowed E Tech Group to significantly expand its range of services, thereby enhancing the overall value offered to its clients. The acquisition was a step towards integrating complementary strengths, consolidating market presence, and fostering innovation in service delivery. “The name change at this time is a formality as E-Volve Systems has been a part of the E Tech Group since late February 2023,” said Matt Wise, Chief Executive Officer of E Tech Group. “Their contributions have positioned E Tech Group to elevate its service offerings and reach with the added benefit of resources located throughout North America as well as a broader suite of services, allowing us to automate every facet of a facility, from process and discrete automation through cybersecurity and data intelligence services, leveraging a team of over 600 automation specialists.”
Episode 447: Warehouse Labor Management with Takt
In episode 447 of The New Warehouse podcast, Kevin is joined by Glynn LoPresti, the co-founder and CEO of Takt. Takt, known for its innovative approach to warehouse labor management, focuses on maximizing efficiency and productivity through advanced analytics and AI-driven insights. LoPresti shares his vision for transforming labor management in warehousing and distribution. Optimizing Warehouse Labor Management Through Data Analytics Glynn LoPresti emphasizes the importance of data in enhancing warehouse operations. “There are more warehouses and distribution operations than ever, facing new challenges like omni-channel fulfillment and changing workforce expectations,” says LoPresti. He outlines how Takt leverages data from various sources, including WMS and time clock data, to provide actionable insights, drive efficiency and operational resilience. Engaging and Motivating the Workforce with AI LoPresti highlights the role of AI in improving workforce management. Takt uses generative AI for effective communication and feedback among managers and employees. “It’s crucial to engage the workforce for continuous improvement. Our platform helps managers provide balanced feedback, combining quantitative and qualitative elements,” explains LoPresti. Trends in Warehouse Labor Management Discussing future trends, LoPresti envisions an increased role for data-driven strategies in labor management. He predicts that platforms like Takt, which integrate AI and analytics, will be essential in optimizing warehouse labor efficiency. LoPresti shares an anecdote about how Takt Coach offers valuable guidance in preparing performance reviews, ensuring that feedback aligns with the intended message and includes a blend of metrics and sentiment analysis. This recent release shows promising results in improving management interactions and feedback quality. Key Takeaways Data-Driven Efficiency: Takt’s approach to warehouse labor management hinges on the comprehensive use of data for enhanced productivity. AI in Workforce Engagement: Leveraging AI, Takt helps managers provide effective feedback, leading to a more engaged and productive workforce. Future Labor Management Trends: The growing importance of AI and data analytics in managing warehouse labor efficiently. The New Warehouse Podcast EP 447: Warehouse Labor Management with Takt
Global survey highlights rise of technology-infused supply chains to address disruption, uncertainty, and cost pressures
52% of companies host enterprise applications in the Cloud; 76% anticipate AI integration in supply chains by 2026 More than half (52%) of companies currently host critical enterprise applications in the Cloud while 76% believe artificial intelligence (AI) will be an important part of their supply chain within the next three years, according to an annual report published by Loftware, the largest global software company specializing in Enterprise Labeling and Artwork Management solutions. The global survey, which draws on insights from over 300 labeling, packaging, and supply chain professionals across industries in 55 countries, found that investing in cutting-edge technologies such as cloud computing, AI, and IoT solutions is no longer a tactical necessity but an enabler for business growth and agile supply chain operations. This shift in prioritization has primarily been driven by ongoing supply chain disruption, heightened consumer expectations, and growing sustainability demands. “As companies plan for 2024 and beyond, the combination of geopolitical uncertainties, climate instability, and the threat of recession continues to impact companies of all sizes. Organizations are grappling with disruptions that extend far beyond the traditional scopes, requiring a strategic recalibration to weather the storm and emerge stronger in the face of adversity,” said Josh Roffman, EVP of Marketing at Loftware. “With this in mind, a commitment to bolstering digital transformation strategies through investment in innovative technologies will be critical to streamline operations, drive growth, and increase profitability.” Gartner, a technology analyst firm, supports this notion and reports that global end-user spending on public cloud services is forecast to grow 20.4% to total $678.8 billion in 2024, up from $563.6 billion in 2023. The Loftware report also revealed that sustainability has become a crucial strategic and operational priority for organizations of all sizes around the globe. Of those surveyed by Loftware, 78% said they have already adopted sustainability initiatives across their organizations due to increased regulations and shifting consumer preferences. In fact, 77% of respondents believe stricter regulations and compliance requirements are pushing businesses to adopt sustainability practices, while 82% reported that consumer preferences for sustainable products are driving this approach. Facilitating transparency is a vital step in creating resilient supply chains and fostering better sustainability practices, so it’s no surprise that 79% of respondents flagged global traceability as a priority for their company – an increase from 70% just 12 months ago. Using cloud technology, digital traceability helps companies to ensure sustainable sourcing, protect consumers, streamline the location of inventory, guarantee on-time delivery to market, and address the growing issue of counterfeiting. Indeed, 48% of those surveyed believe the inability to effectively manage recalls is the biggest risk of not being able to track products through the supply chain. This compares to 33% five years ago. As highlighted by Loftware’s report, Industry 4.0 will continue to have an impact on companies and their manufacturing operations. Organizations operating across a range of industries, from automotive, electronics, and manufacturing to consumer products and life sciences, are embracing automation and standardized solutions which help them meet their own unique requirements. This is especially true for mission-critical business processes such as cloud labeling and printing, with 91% of respondents reporting seeing an advantage of using a single platform to support thermal transfer labeling and direct marking and coding. By adopting such a solution as part of a cloud-first strategy, businesses gain printing flexibility, accuracy, production line uptime, and efficiency to manage costs and support global growth. For more information about the trends identified by Loftware, access the full report and sign up for the ‘2024 Top 5 Trends in Labeling & Packaging Artwork’ webinar.
Seeq wins Silver in 13th Annual Best in Biz Awards
Accolade recognizes Seeq in the “Enterprise Product of the Year” category for its innovative advanced analytics and AI platform for addressing operational challenges impacting the manufacturing industry Seeq, a provider in advanced analytics and industrial AI, has been named a silver winner in the Enterprise Product of the Year – All Other Software category in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Seeq is being recognized for its self-service, advanced analytics and industrial AI platform that accesses and leverages vast amounts of historically underused data. By incorporating leading-edge technologies, including AI, machine learning and other capabilities, into its platform and leveraging its global partner network, Seeq powers a range of use cases for employees across the enterprise to accelerate digital transformation outcomes such as operational excellence and profitability, workforce upskilling, and sustainability. The 13th annual program saw intense competition among more than 600 entries from public and private companies, representing all industries and regions in the U.S. and Canada and ranging from some of the most iconic global brands to the most innovative start-ups and beloved local companies. This year’s judges highlighted the winning companies’ breadth and depth of innovation, their novel approaches to employing new technologies, impressive workplace benefits and employee diversity and inclusion programs, as well as continued community involvement and critical investments in environment and corporate social responsibility programs. “As a leading provider of self-service, enterprise SaaS solutions, we’re pleased to receive the Best in Biz Award for the Enterprise Product of the Year – All Other Software category,” said Dr. Lisa Graham, CEO at Seeq. “Industrial companies are turning to digital solutions to scale, empower, and maximize access to data to drive sustainability, operational excellence and profitability. Our advanced analytics and industrial AI platform empowers these organizations to accelerate their digital transformation initiatives by making operational time series data insights available to all stakeholders for improved business outcomes.” Since the program’s inception in 2011, winners in Best in Biz Awards have been determined by independent judging panels assembled each year from some of the most respected national and local newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. Thanks to the unparalleled expertise and experience of the editors and reporters serving as judges and the impressive diversity of outlets they represent, Best in Biz Awards judging panels are uniquely suited to objectively determine the best of the best from among the hundreds of competitive entries. The 2023 judging panel included, among others, writers and contributors to Ad Age, Computerworld, Fast Company, Forbes, Inc., Portland Tribune, Washington Post. “As in years past, determining winners in some categories was a matter of selecting the very best from among the very good and came down to the smallest details,” said Best in Biz Awards staff. “Each year, the judges are impressed by the innovations, growth, and change emanating from the winning companies and permeating across layers of society, from their employees through clients to local and global communities.” Best in Biz Awards 2022 honors were conferred in 100 different categories, including Company of the Year, Fastest-Growing Company, Most Innovative Company, Best Place to Work, Customer Service Department, Executive of the Year, Marketing Executive, Most Innovative Service, Enterprise Product, Best New Product, App, CSR Program, Environmental Program, Website and Film/Video of the Year. For a full list of gold, silver and bronze winners in Best in Biz Awards 2023, visit: https://www.bestinbizawards.com/2023-winners.
Episode 445: Flexible E-Commerce Fulfillment: Ware2Go & Palouse brand’s partnership
Steve Denton, CEO of Ware2Go, and Sara Mader, CEO of Palouse Brand, join episode 445 of The New Warehouse Podcast to discuss their amazing flexible e-commerce fulfillment story. They delve into the collaboration between Ware2Go, a subsidiary of UPS offering logistics solutions, and Palouse Brand, a family-owned, vertically integrated farm specializing in transparency and a unique farm-to-table consumer experience. This episode explores their combined efforts to optimize e-commerce fulfillment and tackle explosive growth. Transforming E-commerce with Flexible Fulfillment Solutions Denton shares Ware2Go’s role in enhancing the e-commerce experience for brands like Palouse. “Our technology-led approach allows for flexibility and scalability, crucial for rapidly growing businesses like Palouse,” Denton states. He explains how Ware2Go’s adaptive network and technology platform support diverse operational needs and scale with their clients’ growth. “Our shared purpose is to simplify the end-to-end supply chain to help merchants of all sizes compete and grow,” adds Denton. Leveraging Flexible E-commerce Fulfillment to Support Explosive Growth Mader recounts the Palouse Brand journey, highlighting how Ware2Go helped them manage a 4000% growth spike. “Our partnership with Ware2Go was vital in scaling our operations and meeting customer demand,” Mader shares, emphasizing the importance of having a resilient and scalable logistics partner to handle such rapid growth. The Future of Flexible E-commerce Fulfillment Collaboration Discussing future trends, both guests emphasize the growing need for data-driven, customer-centric fulfillment strategies. They highlight how technology and strategic partnerships will play a critical role in meeting the evolving demands of the e-commerce market. Key Takeaways Adaptive Fulfillment Models: Ware2Go’s flexible solutions cater to diverse e-commerce needs. Growth and Collaboration: The partnership between Ware2Go and Palouse Brands demonstrates the power of strategic collaborations in e-commerce. Future Trends in E-commerce: Data-driven and customer-focused approaches will dominate the e-commerce fulfillment sector. The New Warehouse Podcast EP 445: Flexible E-Commerce Fulfillment: Ware2Go & Palouse Brand’s Partnership
Shuttles or stackers?
When considering automated warehousing, stacker cranes have often been the default storage and retrieval choice for pallets and bins. Shuttles, however, are increasingly being seen as the more efficient, flexible, and sustainable alternative, as Stefan Pieters, CEO of Movu Robotics, explains. Most firms that must move quantities of palletized goods moving in, out or through a warehouse are familiar with that old stalwart – the stacker crane. Indeed, it is no exaggeration to say that in many cases the warehouse is designed and built around the craneage. That, though, is far from ideal, whether viewed in terms of operational efficiency or through the increasingly important prism of sustainability. Stacker cranes are undeniably chunky. They consume a lot of material in their construction, and a lot of energy moving all that mass around. Partly as a result they require significant upfront capital investment, which is a particular challenge for smaller businesses with budget constraints. They are also very wasteful of available, expensive, floor area. They require generous aisle space to work in which reduces the overall storage density within the warehouse. They are not well suited to more space-efficient deep storage. They require the site to be all on one level, which for a warehouse of any magnitude often means building on a flood plain. They may demand floors to have a greater load-bearing capacity and place other demands on the building’s structure and services that are difficult to meet in older facilities. Also, a stacker crane layout cannot make effective use of the irregularly shaped pockets of the site that are common in older developments or in urban areas. On some warehousing sites well over 50% of potential storage space is reckoned to be wasted. Being complex systems, stacker cranes are demanding of meticulous planned maintenance, which must be carried out in situ, and whilst that is in progress that aisle is essentially out of action. Similarly, any breakdown or malfunction will disrupt operations – they constitute a ‘single point of failure’ – just one apparently minor problem can render an entire aisle’s inventory inaccessible. Perhaps most fundamentally, warehouse systems built around a stacker crane concept are fundamentally inflexible. The specific configuration of locations, aisles and cranes places a fixed limit on the maximum throughput of the facility: increasing throughput is likely to require a fairly large scale and expensive redesign and rebuild. Shuttles and space Stacker cranes still have their place – particularly for heavy goods, and where maximizing the use of the vertical space is imperative, although as we will see that is less of a differentiator nowadays. But for many palletized warehouse operations there is an increasingly attractive and viable alternative in the form of shuttle systems, such as those manufactured by Movu in alliance with our group partner stow Racking. Pallet shuttles are small vehicles with a low height, and with a footprint essentially that of the pallet they are moving. They move on rails within the storage lanes of the racking system to bring pallets to and from a loading/unloading end aisle which can also be used to transfer pallets between storage lanes. Shuttles operate in two dimensions in each ‘layer’ of the racking system but can be transferred vertically as well as between lanes. The latter is carried out automatically, through the management system and, unlike some earlier systems, without the use of a forklift truck to affect the transfer. Movu Atlas shuttles, for example, can carry pallets of 1 m x 1 m, or 1 m x 1.2 m, weighing up to 1,500 kg. Besides greatly reducing the amount of ‘wasted’ aisle space required, this approach has several advantages. There is no particular limit to vertical height – 18 meters is commonplace, and we have one client whose racking extends to an eye-popping 46 meters. Odd-shaped pockets of the site, whether this is in the plans or because of uneven ground, can be brought into use economically simply by using some shorter lanes. And because shuttles, unlike stacker cranes, are in no sense fixed, it is relatively straightforward and economical to reconfigure the racking if needs be – the racking itself is of modular design. Being battery-powered and mobile, shuttles can be moved out of the way of operations for battery charging, routine maintenance, or in the case of breakdown, so not impairing the operation of the warehouse. At times of peak activity, the number of shuttles in use can be increased – either across the warehouse or by transferring shuttles between lanes or levels, to meet increased demand in a particular section of the warehouse. Shuttle systems can thus be fully scalable and flexible. Sustainability advantage In terms of sustainability, as well as making better use of scarce real estate, shuttle systems employ much less material both in their construction and in terms of building modifications. And the saving in energy consumption simply from not having to move massive cranes around is substantial – a shuttle weighs 300 kilograms; a crane may weigh up to 15 tons, and so a shuttle system can be up to five times more energy efficient than craneage. The shuttle concept can also be applied to transporting bins of material in goods-to-person picking operations. Carrying a lighter loading (up to 50 kg) enables a significant difference from pallet shuttles. Movu’s escala shuttles, for example, can work in full 3D, moving up and down ramps to access different storage layers – a bit like a multi-story car park. Integrating with Autonomous Mobile Robots (AMRs), picking arm robots or with other forms of automation permits a high degree of automation that can yield further sustainability benefits. These can support areas of a warehouse that does not have to support regular human labor so can be run ‘lights out’ or with reduced heating. Cold store operations, meanwhile, can be made more energy efficient – Movu equipment, for example stands out as capable of working in temperatures down to -25° C. Bringing easier automation to warehouses Shuttles offer a flexible,
Episode 444: Harnessing data analytics for fulfillment optimization with Syncontext
In the latest episode of The New Warehouse Podcast, Robbie Cluett, Vice President of Business Development & Customer Success at Syncontext, joins the show. Syncontext is a supply chain consulting and technology firm based in Vancouver, Canada, specializing in optimizing fulfillment operations by leveraging data analytics. Cluett shares valuable insights into how data analytics can transform warehouse operations, driving decisions and enhancing efficiency. Enhancing Warehouse Operations with Data Analytics Cluett emphasizes the critical role of data in optimizing warehouse operations. “We leverage data analytics to optimize fulfillment operations through slotting optimization and layout design,” says Cluett. He explains how their team, with a strong consulting background, assists in designing new distribution operations and making less disruptive layout adjustments based on data analysis. Cluett points out how in high-volume warehouse environments, such as those in the grocery sector, nearly 50% of skews change annually. Inventory turnover poses challenges in maintaining consistent and efficient operations over time, highlighting the need for adaptive and dynamic warehouse management strategies. The Role of Technology in Fulfillment Optimization Cluett highlights how Syncontext’s technology, particularly the SKUstream™ platform, integrates with various Warehouse Management Systems (WMS) to maximize productivity and efficiency. “SKUstream™ works along with most WMS and really leverages that transactional data on a daily basis,” he notes, pointing out the importance of daily slotting optimization and the continuous evaluation of warehouse operations. Future Outlook: Data and Warehouse Management Looking ahead, Cluett shares his vision of the evolving role of data in warehouse management. He predicts an increased focus on using robust analytics and data models that are flexible and customizable. “Optimization is not a one-size-fits-all approach,” Cluett remarks, emphasizing the need for tailored solutions based on specific operational constraints. Key Takeaways on Fulfillment Optimization Data-Driven Decision Making: Syncontext uses data analytics for efficient fulfillment operations and layout optimization. Seamless Technology Integration: SKUstream™ by Syncontext complements existing WMS to enhance warehouse operations. Customized Data Solutions: The future of warehouse management lies in flexible, data-driven optimization strategies. The New Warehouse Podcast EP 444: Harnessing Data Analytics for Fulfillment Optimization with Syncontext
Siemens expands its SIMATIC MICRO-DRIVE servo-drive system for extra-low-voltage material handling and manufacturing applications
User benefits include seamless network integration, integrated drive safety, versatility, easy installation and commissioning Siemens is extending its drive portfolio in the extra-low-voltage range for 24–48V EC motors with its new SIMATIC MICRO-DRIVE. The new product line with UL- and CE-marked components consists of the PDC (Profidrive Control) servo drive in conjunction with a flexible range of motors and connecting cables from product partners, along with the TM (technology module) format with servo and stepper drives in compact 20mm width that can be used in conjunction with distributed or open controllers. Simple connectivity to Siemens programmable logic controllers (PLCs) helps significantly reduce the engineering workload, while integration into Siemens automation technology via its TIA Portal makes for simple commissioning and servicing. Attributes such as smart encoders and one-button tuning add to its plug-and-play startup. Communication takes place over PROFINET using PROFIsafe and PROFIdrive profiles. The new Safety Integrated function SLT (Safely Limited Torque) limits torque by monitoring motor current in running operation. To address its customers’ requirements with maximum flexibility, Siemens utilizes product partnerships with companies such as Dunkermotoren, ebm-pabst, Harting and KnorrTec when it comes to the motors and cables used with MICRO-DRIVE. Other third-party motors can also be utilized with support for various encoder types. SIMATIC MICRO-DRIVE PDC focuses on higher performance applications with 100W and 600W units that permit side-by-side rail mounting. They are available in standard (hardwired Safe Torque Off (STO)) and fail-safe versions. STO, SS1, SLT, SLS, and SSM Safety Integrated functions are available with the MICRO-DRIVE PDC100F variant. SIMATIC MICRO-DRIVE TM units are designed for basic performance in industries with a focus on compactness and simple safety requirements. They are available in 280W-rating and come standard with hardwired Safe Torque Off (STO) safety functions. In addition to servo, TM units feature new modules to control stepper motors with or without incremental encoders. Machine builders and users will benefit from a compact design, easy wiring and installation to ensure top performance. Both SIMATIC MICRO-DRIVE PDC and TM systems are suited to a wide range of diverse applications such as automated guided vehicles (AGVs), conveyors, shuttles, storage and retrieval machines for warehousing systems, diverters, assembly machines, and industrial positioning applications. The Siemens Totally Integrated Automation (TIA) Portal is used to configure drives and motors quickly and easily including the activation of safety functions with a Fail-safe PLC via PROFIsafe. Machine operating data can be transmitted directly to the controller from MICRO-DRIVE and transferred to Cloud-based platforms such as MindSphere over MindConnect.
Warehouse Trade Association welcomes new staff
The International Warehouse Logistics Association (IWLA) recently added two staff members to its education department, bolstering the organization’s commitment to deliver exceptional development opportunities for warehouse professionals across North America. IWLA is the ONLY trade association focused on the needs of third-party warehouses (3PLs), their leaders, and their employees. The association offers in-person, warehouse-specific educational events, distance-learning opportunities, and a large network of warehouse logistics professionals. “One IWLA strategic focus is delivering the BEST in warehouse education – for all levels and positions in third-party warehouses,” says Jay D. Strother, IWLA president & CEO. “Wil and Bennett bring a fresh approach and practical experience to ensure IWLA fulfills that promise. We are excited about the possibilities now that they are on board.” The new staff members started earlier this fall: William Carton, Director of Professional Development & Convention With an extensive industry background, Wil Carton hails more recently from True Value Company where he served as senior training specialist. His work there focused on warehouse safety, onboarding, and building effective operations in True Value’s distribution centers. Prior to that, he served as the senior training manager for Marcus Corporation. This is all built on his time as chairman of Animation/FX & Design for Tribeca Flashpoint College (now part of Columbia College) and time helming a Chicago-based media company as creative director and co-managing partner. “I have a passion for fostering professional and personal growth,” Carton says. “I hope to use my educational programming expertise to create engaging development experiences for warehouse professionals across all levels.” Carton oversees all IWLA education and meetings personnel, manages aspects of the IWLA Convention & Expo, and updates the core warehouse-management-focused curriculum. Bennett Judson, Meetings & Registration Coordinator Bennett Judson brings a wealth of experience from her tenure at the National Roofing Contractors Association. There she led the meeting services department, coordinating annual convention events, committees, and board meetings. She will play a pivotal role in planning and executing in-person and webinar education programming, including sourcing event locations. She will collaborate with staff, member volunteers, and committees to enhance IWLA’s educational initiatives. “Please join me in welcoming these new additions to the IWLA team,” Strother says. “Their collective expertise will contribute to the continued success and growth of IWLA’s educational initiatives.”
Episode 441: Building supply chains with Izba
In episode 441 of The New Warehouse podcast, Kevin is joined by Aaron Alpeter, founder of Izba. Izba, a multifaceted company in the supply chain and e-commerce space, aims to assist startups in scaling their operations effectively. In this insightful episode, Alpeter shares his expertise on the fulfillment side of e-commerce, the evolving brand-provider relationships post-COVID, and the unique offerings of Izba. Building Supply Chains for Startups with Supply Chain Expertise Investors expect businesses to be stable and profitable from day one. Alpeter discusses how Izba started as a consulting business and evolved into a multi-company entity focused on helping founders scale their businesses and build their supply chains. “It’s actually three companies in one, with a mission to help founders start, scale, and exit their businesses,” Alpeter explains. Enhancing E-Commerce Operations Izba’s acquisition of Sourcify and the development of Capabl software are vital components of its business model. Alpeter elaborates on how these tools empower brands: “Capabl helps brands hold their 3PLs accountable and provides validation for 3PLs doing good work.” He highlights the efficiency and accountability brought to e-commerce operations through these innovative solutions. “Sourcify helps brands lower their COGS. So if you’ve got a widget you’re making for $10 today, we’ve got a network of about 3000 factories from around the world capable of making it at a lower price.” The Future of E-Commerce and Fulfillment Looking ahead, Alpeter predicts a more conservative growth approach for 3PLs. He suggests that success will come from focusing on performance rather than just technological aspects or marketing. “Letting your performance be what makes you special,” Alpeter remarks, highlighting the importance of delivering quality service and building a reputation based on reliability and efficiency. Aaron Alpeter discusses consumer demand for faster fulfillment: “We have figured out how to do 15-minute fulfillment… but nobody demands that. So that product is going away.” While rapid fulfillment is feasible, the consumer need for fast turnaround times is not as prevalent, leading to a shift away from such services. Alpeter emphasizes the need for 3PLs to focus on specific customer types or commodities to stay competitive. “The best thing 3PLs can do in 2024 is to go through their portfolios and prune brands that don’t fit their Ideal Customer Profile (ICP),” he advises. By doing so, 3PLs can ensure they’re providing the highest level of service to brands that align with their capabilities and philosophies. Alpeter encourages 3PLs to consider joining the Izba Exchange. “By integrating with Izba, 3PLs can have their performance fully audited, leveraging data from platforms like Shopify to provide a comprehensive operational scorecard. This integration will be a key differentiator in the Izba Exchange, showcasing empirical performance data, such as shipping 99% on time for many brands, helping them stand out in a crowded market of fulfillment providers.” Key Takeaways on Building Supply Chains Comprehensive Startup Support: Izba’s unique blend of consulting, sourcing, and software services provides holistic support for startups in supply chain management. Innovative Tools for E-Commerce: Integrating Sourcify and Capabl into Izba’s offerings enhances operational efficiency and accountability in e-commerce. Future-Oriented Approach: Alpeter’s insights into expanding applications for their technology indicate a forward-thinking strategy for Izba in the evolving landscape of e-commerce and fulfillment. The New Warehouse Podcast EP 441: Building Supply Chains with Izba
Epiosde 438: Agile Supply Chain Management with Ryan Polakoff of Nexterus
The New Warehouse podcast recently welcomed Ryan Polakoff, the President of Nexterus, for a fascinating discussion on the evolution and challenges of supply chain and warehouse management. Nexterus, a fourth-generation family-owned supply chain, and logistics consulting firm, has been reshaping the supply chain landscape since 1946. With a focus on small to mid-sized companies, Nexterus specializes in outsourced supply chain management, offering innovative solutions ranging from warehouse layout strategies to inventory management and material movement. In this episode, Polakoff shares his unique perspective, gained from two decades of experience and the company’s longstanding history, on how supply chain management has transformed into a strategic component in business operations. This conversation is a must-listen for anyone looking to deepen their understanding of the supply chain’s pivotal role in today’s dynamic market environment. Embracing the Strategic Role of Agile Supply Chain Management Polakoff underscores the transformation of supply chain management from a background function to a strategic boardroom topic. This shift, particularly highlighted during the pandemic, has seen supply chains becoming the backbone of organizations, integrating sales and procurement strategies to achieve business goals. Polakoff noted, “Supply chain is no longer just a concern for the warehouse; it’s a vital part of our overall strategy and a key player in achieving our business objectives.” The Agility of Non-asset-based Based Supply Chain Solutions Another significant topic discussed was the advantage of being a non-asset-based company like Nexterus. Polakoff explains how this allows them to be agile, creative, and non-biased in providing tailored solutions to their clients. This approach is particularly beneficial in addressing small to medium-sized businesses’ unique needs, often lacking optimized tech stacks or established supply chain strategies. “Our main assets are our people and technology,” Polakoff remarks, highlighting the company’s commitment to delivering customized and innovative supply chain solutions. Key Takeaways Strategic Shift in Supply Chain: The evolution of supply chain management from a logistical function to a strategic business component. Non-Asset Based Agility: The benefits of a non-asset-based approach in supply chain management, offering flexibility and customized solutions. Focus on Small to Mid-Sized Businesses: Nexterus tailors supply chain solutions for smaller enterprises, addressing their unique challenges and growth aspirations. The New Warehouse Podcast EP 438: Agile Supply Chain Management with Ryan Polakoff of Nexterus
AI finds the route out of planning and scheduling problems and into unrivalled service delivery
There’s no escaping it—service delivery is a key business driver and not just for Amazon, but across asset-intensive industries where getting day-to-day planning, scheduling, and routing managed competently, and fully optimized, is becoming the make-or-break point for many businesses. According to a PwC report, 55% of customers would stop buying from a company that they otherwise liked after several bad experiences. It’s become a tough balancing act for businesses to optimize this need for customer experience with employee engagement, meeting SLAs, and not impacting bottom line costs. For Bob De Caux, VP Automation at IFS, it’s all about harnessing a PSO (Planning and Scheduling Optimization) system, powered by the latest AI and ML technologies to take the employee and customer experience to the next level. Excellent service delivered on time, and with a smile on the face of customers and employees alike, is key. In today’s service economy, customers demand rapid responses, flexible appointment slots, and guaranteed first-time fixes. Yet with skill shortages continuing to impact businesses attempting to roll out servitization initiatives and organizations looking to support outcomes-based service, field service teams often find themselves seriously stretched. Dispatchers are frequently overburdened and under a lot of pressure as they must manage many different scenarios. But service delivery doesn’t exist in a vacuum. Service optimization becomes even more essential when it comes to assets, where service delivery, parts, and logistics often require complicated planning and scheduling, and the bellwether of successful management of all those pieces is a powerful AI-enhanced PSO (Planning and Scheduling Optimization) solution. A truly optimized schedule can mean the difference between operating profit and loss, so it’s important that businesses pinpoint crucial areas for improvement. Asset-intensive businesses that leverage the capabilities of AI-enhanced PSO can streamline operations, enhance service delivery, optimize resource allocation, and improve customer satisfaction. When time is of the essence, ensure the right technician is always on hand The intensity and complexity of a service dispatcher’s work means decisions with different contexts need to be made quickly to maximize efficiency. The primary reason why optimization in the moment matters comes down to the impact of delays on customer experience—such as when customers cancel, appointments run over, and parts need to be allocated. Businesses need a system that can react in minutes, not hours. This is where the importance of AI-powered optimization demonstrates its value, as an effective system can do in fifteen minutes what some systems need overnight to compute. An AI-enabled PSO system can schedule large amounts of jobs in real-time to ensure the right engineer or field worker is in the right place at the right time and with the right skills and parts to successfully complete any job. AI PSO technology has the capability to continuously analyze real-time events, considering everything from job location to duration, technician availability, skills, parts, tools and other dependent tasks to automatically deliver highly optimized plans in seconds. AI can go one step further to enhance the experience of the dispatcher by giving them information they can understand, particularly when something goes wrong. The dynamic route optimization function of PSO technology assigns jobs to technicians that will optimize drive time by taking the most efficient route and assign jobs that are as close together as resource availability will allow. The system achieves this by using AI to calculate time needed to complete each task based on existing data for each technician, so that an appropriate timeframe is given to jobs that are more complex or have a larger scale. This guarantees that there is enough time for completion and prevents costly overruns. Prioritize where it counts to keep employee morale high Prioritizing jobs is difficult when multiple tasks are coming in continuously and encompass a wide range of different geographical regions. Service dispatchers are forced to firefight, which can be highly stressful and likely to negatively impact employee retention. Added to this, field workers may become disillusioned, having to deal with significant travel requirements, short notice changes to job requirements, and problems in completing allocated work. Morale across the entire field workforce is likely to suffer as a result—but asset-intensive businesses can turn the tide with AI. The right AI-powered scheduling tool can tailor the chosen approach to meet the precise needs of each business. There will typically be a need to efficiently blend appointments with reactive and planned work, so businesses will need an effective way of aligning appointment times around existing committed work. But that is not sufficient in itself. Organizations need to go beyond this to deliver target-based or value-based scheduling. This approach allows the organizations to focus their scheduling directly on the key performance indicators (KPIs) that matter most to the business. An AI-powered PSO system for instance, allows organizations to layer specific values, such as company rules (KPIs) or regional rules (regulatory) over the engine powering its planning optimization to ensure that appointments are triaged effectively. This could be a reduction in the average cost per job for a white goods repair firm or an increase in the percentage of calls responded to within the target SLA (time window) by a regional ambulance service. Typically, it is a question of managing complex and even competing priorities to ensure SLA compliance and maximize profit. Cut down on wasted time and eliminate human error Service dispatchers often have to manage planned maintenance with new jobs coming on stream in real-time. To complicate matters further, many try to optimize the workforce using traditional processes, which is time-consuming and error prone. So where can businesses cut down on inefficient and time-killer tasks? Today’s enterprises continuously collect asset performance data but industries from manufacturing to service all struggle with similar dilemmas: how to put data collected in the right context and act in real-time. Autonomous enterprises that incorporate AI and ML into their processes can manage data at scale more quickly and accurately than a sole human workforce. Equally, AI and ML models with self-learning asset performance anomaly detection can deliver the predictive analytics