NORD’s digital self-service tools offer a modern solution for efficient, user-friendly ordering.
NORD continuously develops and improves digital solutions for its customers, providing an efficient, transparent purchasing experience. The myNORD online customer portal is designed to help customers streamline their processes, easily manage their quotes and purchases, and collaborate with colleagues. Whether you are an engineer, purchasing agent, sales representative, or aftermarket support, myNORD has a tool for every task!
New Functionality for An Enhanced Experience
The myNORD online customer portal has expanded to become a fully-fledged e-commerce platform with over 26,500 users worldwide. It offers 24/7/365 access to customer information for flexible collaboration, unit-specific documentation, and access to NORD sales and service support. In addition, NORD has modernized the product configurator to display a summary of all selection steps on one page, noting which have been completed as well as those that still require attention. Thanks to the new plausibility check, the configurator dynamically displays the options matching the entered requests and adjusts as changes are made. Additional information and explanatory texts support the user and further facilitate the configuration process. myNORD allows for the online configuration and conformity checking of NORD’s standard product portfolio (gear units, motors, and drive electronics) as well as ATEX geared motors.
Maximum Efficiency and Advanced Functionality
The project list section in myNORD gives quick visibility to recently quoted projects, product configurations, and projects created by colleagues. Products can be configured based on previous serial numbers or by specifying performance and mechanical requirements using market and customer default settings. After a configuration is complete, it can be saved as a formal quote with account-specific pricing and then either submitted to NORD for processing or saved to the company’s project list for colleagues to review. Unit-specific 2D/3D drawings can also be created directly from the project list. Documentation such as operating and maintenance manuals, spare parts lists, certificates and more can also be downloaded based on the serial number, order number, or by scanning the QR code on the unit. The user interface also offers an option to contact NORD directly through the portal if additional support is needed.
Fast, Accurate Spare Parts Ordering
An additional feature of myNORD is the Spare Parts Shop. Registered users can order UNIVERSAL worm gear units, AC motors, variable frequency drives, motor starters, and replacement parts such as bearings, seals, gearing, gaskets, and more with free standard shipping on orders over $25. Parts can be easily located via existing part number, catalog search, or via serial number lookup. The serial number lookup includes interactive unit-specific diagrams featuring a complete bill of materials with selectable parts, current availability from all U.S. facilities, pricing, and expected ship dates. After the chosen parts are added to the cart, customers can select which facility the parts will ship from and standard delivery or expedited delivery via NORD prepaid carriers. Additionally, cart inventories can be downloaded as a PDF, serving as a quote document with account-specific pricing.
The goal of myNORD is to support customers at all stages of the ordering process when and where they need it. Whether you need product data, configurations, drawing files, order information, or pricing, myNORD is the one stop shop for project management.
